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TrustRadius
Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5193)

Attribute Ratings

Reviews

(176-200 of 725)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We are saving the county money as people aren't having to travel for meetings.
  • Improved our HR abilities as they can now video conference applicants who are out of the area. Instead of just a phone call they can now see the applicant which is more of an in-person feel.
October 28, 2019

Baby Zoomers!!!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Created a good meeting space for conference rooms
  • Currently a cost savings to the company
  • Implementation and integration planning for companies would be great.
ANIKA SINGH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom has made really a great impact on the field of business. It is very very useful software till now with upgraded features.
  • Zoom participant can instantly message during video conferencing. The platform provides end number of features like HD calling, audio calling and even sharing content.
  • One thing I really want to upgrade is that Zoom is not totally a free software after 40 min of use we have to pay amount. This is very annoying sometimes in the middle of the work.
H. Alexander Bustos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Improved collaboration with scientists from all over the world
  • Cost savings in both training individuals (little to no learning curve) and remote meetings
  • Reliability
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We have indeed improved the means for collaboration.
  • We however need to do a better job with our implementation...we have dedicated rooms set up but users are confused by what they need to book/schedule...the meeting or the room...we hope to implement Zoom Rooms to help combat this confusion.
  • As individuals in the support department we use it all the time to connect with each other around our multiple campuses and it has been very helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom has made the work very easy with its amazing video features.
  • They have team meetings easily and quickly.
  • It is extremely helpful in screen sharing. Customer support is also very helpful.
  • It also creates more interactive video conferencing with easy collaboration.
  • The dashboard is difficult to navigate, and the use of Zoom is not totally free.
Ashu Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom has really made a great impact on their users by their amazing feature of video conferencing.
  • Zoom also provides the option for multiple screen shares at a time, which is very versatile.
  • One thing that really needs to be updated is that there should be muting of incoming calls whenever it is a little noisy.
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