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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(601-625 of 725)
Companies can't remove reviews or game the system. Here's why
January 09, 2018

Zoom is the way to go!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows my business to have a further reach - beyond my local area
  • Improved collaboration with clients as we are able to see each other and speak in real time
  • Increase revenue as we have access to more prospects and clients
Dr.Dave Hillis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cost savings from adding Zoom to my business is seriously PRICELESS! The low cost of Zoom allows me to reach out to so many new demographics for potential clients, students and colleagues!!
  • Negative?....well....I guess I would have to say, the only potential negative is that I have adjusted my schedule to be in my office so much less because Zoom allows me to “work” from anywhere!!! (Ok...I tried...but nope still not a “negative” it's an absolute PLUS!!! :-))
November 10, 2017

My Love for Zoom!

Sandra Irwin-Lockie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cost savings on travel!
  • It is so easy to work with that many of my team have also found Zoom can work for them when they were nervous with technology!
  • I believe my business has grown because of Zoom.
November 03, 2017

Easy to use

Sam Dahl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We have to have some kind of tool like this. Our job would be extremely difficult without it. It's absolutely necessary to close big deals or even medium sized deals.
Michael Kim | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's had a huge positive impact because it has helped us connect better with our internal employees, and with customers. Due to minimal technical issues, we can quickly jump on a Zoom call with employees for quick questions or on-the-fly meetings. We can also easily set up customer calls using the Zoom Scheduler Chrome extension.
  • Zoom rooms have been used on a daily basis, and they help us all throughout the day because we can quickly start and end meetings with the Zoom room features. Also, we have multiple offices, and it's improved collaboration because we can quickly and easily jump in Zoom meetings with our fellow remote employees.
  • Our customers have loved Zoom as well because it just works! Most of our customers use other web conference tools, and they're always pleasantly surprised at how easy Zoom is to install and use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Immense savings particularly costs related to bringing people together from considerable distance. More than the costs is the lost people hours of non-productive time consumed by travel. I am in a leadership role in our organization and live 3.5 hours from the nearest commercial airport. Zoom has improved my productivity significantly.
Gina Rodkey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I can now talk about discussions for the whole hour rather than wasting the first 15 to 30 minutes trying to minimize technical difficulties.
  • I am able to turn the hosting over to someone else if I am busy on the day of the meeting.
  • I can have reoccurring meetings set up so spend less time each week getting prepared.
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