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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5193)

Attribute Ratings

Reviews

(1-25 of 725)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
  • I think it has negative impact because it makes you arrive late at any meeting due to being FORCED to install software updates at the worst possible time.
December 11, 2023

Zoom

Score 9 out of 10
Vetted Review
Verified User
  • It has allowed us to keep training and having meetings during covid
  • Allows us to bring in remote students and instructors
  • Allows all of our users to create meetings.
Elias Plagiannakos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Powering 80 TVs, in three offices, using Zoom Signage on anything from old laptops to a dedicated host. Priceless. Try saying THAT to a digital signage hardware manufacturer.
Ghazal Zafar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • It has surely played a vital role in keeping my client list growing. In my profession, people feel more comfortable [staying] behind a screen and [sharing] their secrets. So I'm certain that Zoom has made it possible for me to run my job as a psychotherapist.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Fixing customers' issues through zoom meetings saves a trip to the customer's location.
  • The happy customer never stops using our products. Hence, continuous revenue.
  • We use Zoom and keep our customers happy. They buy more devices/products due to this.
Score 8 out of 10
Vetted Review
Verified User
  • As an AI language model, I don't have a business to measure the impact of Zoom. However, based on reports from businesses and organizations that have used Zoom, here are some potential positive and negative impacts on ROI:
  • Positive impacts:
  • Reduced travel costs for in-person meetings and events
  • Increased efficiency and productivity due to the ability to collaborate and communicate in real-time with remote teams
  • Enhanced customer engagement through the ability to offer virtual events and webinars
  • Negative impacts:
  • Additional expenses for upgrading technology or purchasing additional licenses for premium features
  • Possible reduction in personal connections and team bonding due to a lack of in-person communication and collaboration
  • Security breaches and privacy concerns can lead to negative impacts on reputation and customer trust.
Score 8 out of 10
Vetted Review
Verified User
  • Better perception of the company when scheduling calls and using Zoom (especially with US counterparties)
  • Recording video calls improved the note taking process
  • The tool is more stable than Google Meet when handling bigger meetings with external parties
Neil Kloster, MA, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Been able to share information on a quarterly basis with a large population via video without worrying about the feed breaking up.
  • It's easy to use for presenters, and we do not get any more interruptions with other software (like Webex).
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