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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

We have tested them, but have not actively used them. We are interested in using the product though. During our testing, we have been impressed with how easy it is to use the product. Just a few taps of an iPad and you're in a meeting. The IT tools for troubleshooting audio/video along with …
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Zoom Rooms

The idea of zoom meeting rooms is to have a discussion with your collogues just like you are in the office meeting room. Basically it provides all the necessary tools to have a proper meeting environment such as screen sharing, presentations and whiteboards. Also it can be effective with …
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Experience Using Zoom Phone

Mobility is the main reason to use zoom phone application to join with zoom meeting room. Users can have a meeting even when they're on the move. Zoom mobile applications provide stable, user friendly apps for Android and IOS devices. With the phone app users can consume the whiteboard facility …
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Zoom Rooms

Yes. I like that hosts have such great control over Zoom Rooms and it got everyone and everything organized. I'm 90% satisfied, only because I haven't hosted a Zoom Room with many people before.
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Zoom Rooms

Yes - we utilize our Zoom Rooms for almost all of our demos. It allows us to automate responses and ensure that people have the information they need to contact us and get into the virtual meeting. This has been a great help as we have been booking more and more demos.

Zoom has made it easier for …
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Zoom Rooms

We have used Zoom Rooms and found them to less user friendly as compared to some other applications that compete in the same arena. The lack of integrations with other 3rd party apps was a show stopper. Webex and Microsoft (their respective Teams products) are much more advanced in that department.
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Zoom Rooms

Zoom provides excellent collaboration features and is easy to learn for non-tech savvy users. I have used this both as a meeting host and as a student and it meets the needs of both well. This has had a significant impact on our academic continuity plans. I would highly recommend this.
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Zoom Rooms

Zoom Rooms is one of the best features to personally connect with someone from the meeting schedules at the same point of time. With an ongoing meeting you can create your own Zoom Room and connect with anyone you want to personally. It even helps in dealing with multiple people or clients at the …
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Experience Using Zoom Phone

Zoom Phone is very user friendly and the best one to use to connect within the firm or business and with external clients as well. This feature is completely user friendly and with a few clicks of the buttons you can talk to anyone. Both [of] the people connecting having Zoom is the only criteria …
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Experience Using Zoom Phone

Zoom Phone is a great alternative for those who have access to a computer but may not have the technical skill or equipment necessary to utilize a proper microphone. Thanks to this alternative means to give more participants a voice in the meeting, whether the employee is out of the office, in the …
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Zoom Rooms

Zoom Rooms has been very useful because I can share screens that I have on the same network, thus allowing me to have more access to my devices without having to start Zoom on the device that I am going to use. The bad thing is that it is too bad to synchronize or sometimes it throws ID and …
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Experience Using Zoom Phone

It has been like a telephone service that allows us to keep in touch with clients and coworkers quickly and efficiently. Audio can stick from time to time regardless of internet speed. We use this service very little due to the quality of the audio.
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Zoom Rooms

I have participated in Zoom Rooms through my graduate school courses. These were a nice feature to be able to set-up class meeting times and to have a chance to meet with my professors in real time. It made my online courses feel more interactive and allowed for more participation.
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Zoom Rooms

Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking …
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Zoom Rooms

It has been excellent so far for working in the IT team, and every time there is a maintenance window or outage, we create a room and every teammate joins and we share our commitments.
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Zoom Rooms

It enables group work, in addition to rejoining an entire class. It's also useful for confidentiality, say in a job interview situation by a panel.
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Zoom Rooms

We're only beginning to adopt Zoom Rooms. Overall it's fairly robust and we're pleased with how well the product handles multiple participants, as well as support for various hardware (no hardware vendor lock-in), but we occasionally experience issues with hardware being disconnected/iPad …
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Zoom Rooms

We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be …
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Zoom Rooms

Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.
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Zoom Rooms

We wanted to set up our classrooms as Zoom Rooms but ran into difficulty because we would have so much variety of content sharing. It was disappointing that we couldn't make it work. (yet)
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Zoom Rooms

My experience has been great, but customers have mentioned that its not intuitive when trying to make calls out to join other conference calls.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.7
    77%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5193)

Attribute Ratings

Reviews

(1-25 of 730)
Companies can't remove reviews or game the system. Here's why
April 08, 2024

Zoom does the job

Verified User
Team Lead in Other
Education Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Because I have to pay for the account, it doesn't save money. This is not the point.
  • It means my meetings can have a wider reach.
  • It means I am having for meetings, often at night and in my pyjamas.
  • It means I can attend overseas events...in my pyjamas....at 4 am.
December 18, 2023

Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/

Verified User
Employee in Information Technology
Consumer Electronics Company, 201-500 employees
Score 1 out of 10
Vetted Review
Verified User
Return on Investment
  • I think it has negative impact because it makes you arrive late at any meeting due to being FORCED to install software updates at the worst possible time.
December 11, 2023

Zoom

Verified User
Technician in Information Technology
Education Management Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • It has allowed us to keep training and having meetings during covid
  • Allows us to bring in remote students and instructors
  • Allows all of our users to create meetings.
September 28, 2023

Nothing better than having full, flexible and creative control over meeting rooms and digital signage!

Elias Plagiannakos | TrustRadius Reviewer
Elias Plagiannakos
Operations Coordinator, Office Technology
Klick Inc (Marketing & Advertising, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Powering 80 TVs, in three offices, using Zoom Signage on anything from old laptops to a dedicated host. Priceless. Try saying THAT to a digital signage hardware manufacturer.
June 24, 2023

Seamless Connectivity For Video and Audio Sessions

Ghazal Zafar | TrustRadius Reviewer
Ghazal Zafar
Psychotherapist
Psychotherapy (Medical Practice, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Return on Investment
  • It has surely played a vital role in keeping my client list growing. In my profession, people feel more comfortable [staying] behind a screen and [sharing] their secrets. So I'm certain that Zoom has made it possible for me to run my job as a psychotherapist.
April 29, 2023

Zoom - A recommended application to run your business around the world

Verified User
Employee in Customer Service
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Return on Investment
  • Fixing customers' issues through zoom meetings saves a trip to the customer's location.
  • The happy customer never stops using our products. Hence, continuous revenue.
  • We use Zoom and keep our customers happy. They buy more devices/products due to this.
February 14, 2023

The Go-To Video Conferencing Tool for Remote Communication and Collaboration

Verified User
Analyst in Research & Development
Construction Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Return on Investment
  • As an AI language model, I don't have a business to measure the impact of Zoom. However, based on reports from businesses and organizations that have used Zoom, here are some potential positive and negative impacts on ROI:
  • Positive impacts:
  • Reduced travel costs for in-person meetings and events
  • Increased efficiency and productivity due to the ability to collaborate and communicate in real-time with remote teams
  • Enhanced customer engagement through the ability to offer virtual events and webinars
  • Negative impacts:
  • Additional expenses for upgrading technology or purchasing additional licenses for premium features
  • Possible reduction in personal connections and team bonding due to a lack of in-person communication and collaboration
  • Security breaches and privacy concerns can lead to negative impacts on reputation and customer trust.
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