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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(101-125 of 728)
Companies can't remove reviews or game the system. Here's why
September 01, 2021

My Experience with Zoom

Score 10 out of 10
Vetted Review
Verified User
[...] Per my knowledge, Zoom is [a] very easy and convenient app use which is very important to organize [meetings] for a group of people.

[It can be used for] providing business updates, project-related information, greeting new people whenever [a] new one joined in an organization or project, [taking] inputs from team members, to discuss any project-related issues, providing any information related to company or project or organization. Whenever if we want to appreciate people or a group of [people] and if we wanted to give them an appreciation either from customer level or from the organization it [is] helpful.

If we want to group a lot of meeting Zoom is [a] very easy app to use and I don't find any internet usage issues. [...]. I [don't have] any connectivity issue with this app [and] so far, in my experience, [it is] easy to connect.

Also [I] can create [a] zoom line [of my] own [so] if anyone missed the meeting, we can record the session and can share it [with] team members. [This way] they can review or watch it if [they] missed or [if anyone] wants to check out if anything they forget. Overall a good app.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Zoom for 80% of my client calls. It helps manage the majority of my client calls in one place, and I like that to meet, we just simply turn up in the meeting room and wait for one another. I love that I can share my screens and images with my clients, as well as record video or audio which automatically gets uploaded into a folder.
August 19, 2021

Zoooming Now!

Score 10 out of 10
Vetted Review
Verified User
Our organization primarily uses Zoom to deliver our projects remotely. By far it is the most efficient tool for us to communicate with our team members, vendors, and customers. It addresses our consulting challenges when it comes to implementing hands-on activities and having separate rooms for customers to discuss concerns within themselves and create camaraderie within the group.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom has been the most interactive and user-friendly video conferencing and chat software that I've used so far. Zoom is widely integrable with most calendar apps and makes it easy for you to schedule meeting with your clients and invite others to screen sharing sessions. We use it across the organizaction. We use Zoom internally for chat purposes, we love the client zoom app and all its functions. You can star important messages, go back in time to search for the previous conversion by just typing a keyword. And extra points for the GIF library. And lastly, auto-recording meetings are so useful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for all our internal and client meetings. Since we're a remote team, we need reliable tools to keep everyone connected and up to speed. It's also imperative that our client meetings go smoothly - no interruptions, no lagging video or sound etc. It's also great for presentations, screen sharing and taking over someone's screen.
Travis Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We sell software as a service and utilize Zoom to do our product demos and hold other virtual meetings. It is a very easy software to implement and has a great interface for both the users and the admins. Cost is great, and we have had virtually no problems with Zoom!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used across the whole organization since COVID 19. The main reason behind using Zoom is to tackle problems related to physical meet-up. This is being used by teachers for delivering lectures and by other staff for official meetings. It is quite cheap and reliable platform available at lower or no cost for professional utilization.
Score 9 out of 10
Vetted Review
Verified User
We have used Zoom in our organization to evaluate it's features and compare it to a couple of existing platforms that are comparable to it. We have a requirement to have 2 technologies for a business use case so that if one is unavailable, we can use the other for redundancy.
Score 10 out of 10
Vetted Review
Verified User
Zoom is very user friendly and It's being across the whole organization. During this pandemic situation Zoom allowed us to connect with our peers globally without any hassle, which allowed us to focus on the work without any trouble. The quality is app is really amazing and it's very easy to use and the quality of the Video and Audio is really very good.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
In line with the new hybrid workplace reality, we had to find an easy way to reach out to our users (and mostly clients) outside the usual paradigm. Zoom was the easiest and most commonly used video platform by our client. Even companies that used MS Teams and Webex as their pro solution, it was not uncommon for employees to use Zoom from time to time
Oleksandr Tsapenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Zoom for my personal purposes for communication with customers and team. The main goal of use of Zoom is need of unified tool for communications with remote teams and customers. Zoom solves these problems and gives possiblity to communicate from any device: laptop, tablet or smartphone. Even if users don't have [the] Zoom app installed on their device they can still use it from web-app which requires no installation or plugins.
July 07, 2021

Zoom into Zoom

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used for video conferencing with people abroad or people working from home. It is particularly useful during the COVID-19 lockdown. We also use it for live online tutorials and seminars or for demonstration sessions. The quality of the sessions is very good and you can use annotations and screen sharing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom has been a pivotal integration into HubSpots remote friendly transition during and after the COVID-19 pandemic. With it, we can still host meetings, gather with colleagues, and do our best to replicate that in-person environment from the comfort of our homes. This is something used across our entire organization and will continue to be an integral part of our day to day.
June 23, 2021

Zoom is amazing

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used throughout the company whether it has to do with meetings, meetups, and peer to peer communication. It addresses all of the problems of getting everyone together for a meeting, but now it's only an email away to get everyone together and in a meeting together. It has made it much easier to get together and converse about upcoming projects throughout the company.
June 13, 2021

Best meeting tool

Ibrahim vp | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Because we are in the healthcare industry, we rely heavily on effective interaction to keep our things running smoothly. As a result, we use Zoom for our daily operations conferences as most of our employees are working remotely due to the COVID-19 pandemic, zoom is used throughout the company, along with most of our employees.
Score 10 out of 10
Vetted Review
Verified User
We're a geographically widespread organization--our two main offices are about 350 km apart. We've used Zoom for all kinds of meetings from one-on-one conversations to webinars for our whole organization. We've had meetings running for whole days without issues. We use a wide range of client OSes from Windows to MacOS to Linux and FreeBSD. The FreeBSD port doesn't have sound support (yet). During the SARS‑CoV‑2 pandemic, Zoom has proven invaluable to us because most of our employees suddenly had to work from home only and because of travel restrictions.
Sushant goyal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
My whole organization uses Zoom. It have been very helpful in covid times. Everyone is working from there home, so we don't want to go to office.
It has been very easy to do meetings and there is lot of people who can be involved. One can share screen with each other and present presentation.
The most used features is that one can control its own mic, video screen, each and every single feature on individual bases.
Need to different app for messages is also resolved with in built chat option.
It is easy to install and if any problem arises we can help our customers while sitting in our home.
Overall it is very good designed app for daily connectivity.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom is used in my organization as a tool to connect with both employees, as well as perspective customers. With COVID-19 making fac-to-face meetings nearly impossible over the pas year, we've really relied on video conferencing to stay connected. Zoom makes meeting a possibility, and has kept us running without a blip.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom is mainly used as a solution for:
  • video meetings
  • conference calls
We used Zoom mainly for meetings outside the organization, mainly for the sales department.
It was usually used as a solution for video meetings and conference calls with customers, since it is easy to use.
David Braun | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This application offers me good collaboration with my team members and it is a time-saving product, that never bounds me being bound about to carry my work on the basis of time zone and the place. This tool has shared my workload as I [have gotten] rid of sending excessive emails to my clients. Zoom offers consistent services and facilitates me in scheduling the meetings.
Score 7 out of 10
Vetted Review
Verified User
As we are health care industry, we mostly rely on effective communication for making our operations successful and trouble free, Hence We are using Zoom for our Day to Day meetings as most of the staff are working from Home due to COVID-19 pandemic and it is used for whole organization, even most of our financial committee, internal audit committee and board of governors meetings are being held on zoom.
Jay Delao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zoom is a software, based especially [for] online meeting automation, which has a myriad of applications in terms of writing and editing live content for screen sharing sessions or one-way group presentations. [The meeting host can] constantly review the number of people who are attending the room [and] can configure privacy settings depending on whether you want another person participating in the meeting [to] host.
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