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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5193)

Attribute Ratings

Reviews

(201-225 of 728)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used daily for IM, HR interviews, Company-wide remote meetings, and client meetings. We are looking into adding a small zoom room and utilizing the webinar feature more frequently. In addition, Administration uses the chat function to see who is available and if anyone is in meetings, presenting, or out of office when directing phone calls.
Ashu Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The zoom software is packed with amazing features, controls, and abilities. It is very useful in personal computers, conference rooms, and daily meetings. The ease of use and multi-platform removes all compatibility worries. Recording of meetings is very simple, and now it evens records audio files.
October 18, 2019

Zoom Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used for a video conferencing platform across sales and pre-sales. We demo it to customers as well, but it is mostly used to collaborate over video calls and some chat as we use other platforms as well to collaborate with one another.
Not all of the organization is familiar with Zoom, but mostly sales and pre-sales.
Antra Bharti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is the most stable platform which is widely accepted and very easy to use and integrate with. These services are designed to promote collaboration and working and business relationships by connecting with users via video and voice features.
October 18, 2019

Zoom Review for V

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom for all of our internal and external meetings that we generate. We also use it in all of our tech enabled conference rooms. We still have a small deployment of Zoom Rooms to finish. We had 2 audio conference solutions and 2 video conference solutions that we have consolidated into 1 solution. The user adoption has been incredible and it continues to grow week over week.
October 18, 2019

Zooming into the future.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are in the test phase of using Zoom. Currently, we have an international group using Zoom and they love it. They have had issues in the past with getting everyone together on a voice call that was stable. They were able to set up Zoom in minutes and everyone was able to join with audio and video in no time. That group actually decided to purchase Zoom and will be using it going forward. We as an entire company are still figuring out if we will go full-on with Zoom or not. But coming to Zoom's conference has helped us clarify a bunch of hurdles we had issues with and to better understand the way each Zoom product works.
October 18, 2019

Zoom Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's generally used by the whole company for remote-friendliness. We've moved a lot of our in-person meetings to Zoom-first meetings to aid with the transition from an in-person company to one that's remote-friendly.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My company is using Zoom remote work meetings. We use it for Zoom rooms and 1:1 meetings as well. We have an iPad connected to monitors in each meeting room and each of them hosts their own Zoom room. Also, we're able to meet, using Zoom, on our work laptops, which makes things super easy when working remotely. I am also familiar with Zoom from my last job, as well. Zoom was just getting established at the time and it was a huge improvement compared to Google Hangouts.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization for larger meetings. We have a need for connecting when in different locations as well as currently our space does not have large enough conference rooms for our larger meetings so we tend to use Zoom to address that issue. We also use it as a means of giving presentations.
October 18, 2019

Perfect solution

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use zoom for all of our videos and chat communications. We have several Zoom meeting rooms and a few mobile setups that help us with our daily work. The mobile units allow our trainers to be mobile and take them on the road to conferences and events. The meeting rooms are always available and almost always in use since they are so good. We have remote employees that use zoom to train and communicate with team members, other teams, or management. It allows our company to be more connected than ever and to get more work done.
Liam Godfrey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to hold our demos as well as a conference call with prospective customers. It addresses the problem of having to use on-premise speakers and microphones for calls. I really like the ease of use and customization it provides to its customers. I would definitely recommend this product for a business of any size.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom is an essential part of our teamwork. It is being extensively used in our department for collaboration between individual teams. It's basically used for updating timelines and project deliverables. The ability to organize a meeting with multiple teammates seamlessly makes us use this tool quite often.
October 18, 2019

<3 Zoom

Sharrifah (Al-Salem) Lorenz, CFA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are in the process of transitioning off of Google Hangouts to Zoom. It's currently being used on an individual by individual basis but will be rolled out wall to wall. It solves a few problems at Asana: 1. Easier to use when working with external parties (in BD, sales, CS), and 2. Easier to use when connecting our remote teams.
Rauri Finan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently, Zoom is used across the organization. When an employee is on-boarded, they get a Zoom Pro account. We are also developing Zoom room hardware standards for offices around the globe. Zoom addresses the business problem of being easier to use than other platforms and hardware agnostic.
October 17, 2019

Zoom the right way

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're currently using Microsoft Teams, evaluating Zoom Rooms and Zoom conferencing to address the ease of use and quality of online meetings. So far we like what we see. It's super easy to use and well reviewed from customers.
October 17, 2019

BEST OF THE BEST

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I started using Zoom 4 years ago when I decided to start holding video meetings with my virtual team, and the tool we had been using, Gotomeeting, only had support for a limited number of participants. From day one Zoom has worked flawlessly. I continue to need to use other tools to meet with customers, and I am often disappointed because of their complexity and the challenges for reliability. I really can't say enough good things about Zoom. It works, it's easy, and it's affordable.
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