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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5193)

Attribute Ratings

Reviews

(276-300 of 728)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is used for collaboration for both local meetings and across our remote offices. It is used heavily across the organization; recruiting, sales, operations, engineering, and our executive leadership rely on Zoom daily to conduct business, collaborate on projects, and more. We recently opened two new offices in other parts of the country, and it has been extremely helpful in bridging the distance gap to allow us to continue to get things done.
October 16, 2019

Love It...Won't Leave It

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small organization, but were struggling to use video conferencing for interviews, meetings, etc. Other products were frustrating to use and time consuming. Once we found Zoom we never looked back. It is easy to set up and users like how simple it is to use. We also have a remote location that needs to join us for weekly meetings.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Starting to look at Zoom as a long distance training solution for our sales teams looking to solve high expenditures on travel and lodging for new hires. As we were exposed to the product at deeper levels, we realized there was a need for a company-wide use and deployment. We currently are at the initial stages for training, but moving fast towards a global, company-wide deployment.
October 16, 2019

Get Zoom or Regret it!

Tony Casas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Zoom to change the way that our employees communicate with each other throughout the whole organization. We also wanted to change the experience people have in our conference rooms as they are crucial in everyday business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company is transitioning away from Polycom proprietary equipment to Zoom Rooms. The user experience is extremely simple compared to traditional video conferencing. The one-touch join via Outlook/Exchange integration removes all excuses for user error. I have also been able to set up Zoom Rooms locally for final installation internationally, as well as help other international offices setup Zoom Rooms from scratch.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Zoom for our weekly meetings. It helps us be on track with some of our colleagues that are in different states in the country. We also use Zoom to communicate with our clients and in some cases do some service support with them - so that is great! Zoom Rooms are fantastic to start a conversation with great video quality and audio. Zoom Webinars have been really useful in order to talk to our clients. They are easy to use and cloud recording helps us keep a history of every webinar for future clients.
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have just implemented this statewide for all of Minnesota State Colleges and Universities which includes all students, staff, and faculty. this helps with meetings for individuals who cannot make it to campus and it also lets the person in charge of the meeting launch, record and control the whole meeting.
October 16, 2019

Click to Zoom!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are in the process of selecting a cloud vendor for our conferencing needs. Zoom is under IT review and is intended to be rolled out across the user base. Our use cases span from Zoom Rooms and end-user conferencing to collaboration whiteboards, and audio/video meetings. The problem we are intending to resolve is having more IT in the background to enable less IT support for the end-user experience.
Johny Jacques | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used enterprise wide. The business problems that Zoom has addressed are: lessen time to meeting, cost effective way to implement Zoom and Zoom Rooms at mass scale. Easy implementation of new conference rooms and retrofits.
M Phillip Yogore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is used by everyone in our company as the primary communication tool. We use it for almost 100% of our meetings. The problem that Zoom addressed was that before, we had an video conferencing system that was very problematic. We could not rely on this system but with Zoom it's kinda [set it] and forget it for the most part.
Paul Tocatlian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I lead the engineering team that implemented Zoom to deliver all of our Virtual Instructor Led Training (VILT), which drives over 70% of the company revenue. Zoom represents a significant improvement over the previous solution we had in place from all perspectives, including the learners, the instructors, service desk, and administrators. It just works... really well. The APIs allowed us to easily integrate with our user portals and back-office systems.
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used across the whole organization, for meetings and distance learning classes. Our Admin Department meetings are also done through Zoom. It allows for less travel time and helps to save money. It is used for remote teaching so instructors' lessons can be shared at several locations. It is also used for remote workers and the like as well.
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom for daily meetings with remote, international and collaborative teams. As IT personnel, I use Zoom for screen-sharing and remote control. This is especially useful for me when users are working from home and having difficulties connecting to a VPN or certain internal tools.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Zoom to provide distance education learning and in department meetings. We also use it to do webinars with participants from multiple off-site locations. It allows us to bring the educational context and content to our non-traditional students. Since we are a visual-based university (using sign language as the primary communication method), using Zoom allows us to view all signing participants at the same time.
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