Zoom

Zoom

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
Zoom

Overview

What is Zoom?

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
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Recent Reviews

Quick review for Zoom -

7 out of 10
December 02, 2022
Super easy way to meet with collages. Also very useful tool to participate into training sessions. Avoiding to spend thousand of dollars …
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Zoom is still the best

10 out of 10
November 24, 2022
Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way …
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Zoom

10 out of 10
September 22, 2022
I use Zoom for International webinars for my organization. Zoom has made business webinars and meetings effective and useful. It is highly …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Desktop sharing (689)
    8.8
    88%
  • High quality video (696)
    8.5
    85%
  • High quality audio (694)
    8.4
    84%
  • Meeting initiation (676)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Zoom: More than Meetings
01:01
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Features Scorecard

Performance & Compatibility of Online Events Software

8.1
81%

Screen Sharing

8.3
83%

Online Meetings / Events

8.2
82%

Online Events Collaboration

8.3
83%

Online Events Security

8.2
82%

Cloud PBX

4.5
45%

Call Management

5.5
55%

Mobile apps

7.5
75%

Unified Communications Platform and Collaboration

2.5
25%
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

Zoom: More than Meetings

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

Webex Meetings, GoTo Meeting, and BlueJeans Meetings are common alternatives for Zoom.

Reviewers rate Desktop sharing highest, with a score of 8.8.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
May 23, 2022

Zoom Review

Brandon Losover | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
March 30, 2022

Zooming

Score 9 out of 10
Vetted Review
Verified User
I chose this rating because being able to control another computer by using zoom services is very important. For example if a new employee is starting a new position you can check their laptop settings, if BYOD is implemented by your organization
Score 10 out of 10
Vetted Review
Verified User
I was doing MBA in Pune which is far away from my home and in pandemic there is chance of loosing focus on my course due to unable to going classroom for lectures. Zoom meeting solved my problems by providing platforms for lectures and meet. Now I am using it in my organization for conducting review or meeting purpose.
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