It just works, all the time. We can conduct our business without interruptions.
We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call …
Starting at $5 per month per license
View PricingOverview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (701)8.181%
- Meeting initiation (689)7.979%
- High quality audio (706)7.777%
- High quality video (708)7.676%
Reviewer Pros & Cons
Consultant and Auditor
Cyclic Improvements (PTY) Ltd (Management Consulting, 1-10 employees)
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(101-125 of 733)Companies can't remove reviews or game the system. Here's why
November 01, 2021
My rating on Zoom
- Consuming little bandwidth.
- Quality of Video call and audio calls.
- Recording meetings over other storages.
- Efficient of file sharing inside chat box.
- Assign automatically is the best one that Zoom offers as it is randomly chosen.
- It would be nice if the counter time popped up before three minutes at most.
- Zoom should not allow participants to return to the main room til the close breakout rooms finish.
October 28, 2021
Access meetings remotely from anywhere with Zoom
- Ease of use is the most attractive feature. Anyone who has the even least amount of contact with the computer can use it without any problems.
- Video calls also have great picture quality. We can sync the Outlook calendar with Zoom so you can get notifications before the session.
- It is not possible to contact a person directly to join the meeting, the link or ID must be shared before the meeting. It's not very useful
- you must have a good quality connection to take full advantage of the tool.
September 10, 2021
Zoom--Best Web Meeting App
- Screen sharing
- Connectivity
- User friendly
- Easily accessible through mobile
- Picture quality
- More user windows to be added on single screen of mobile application
- Calendar integration should be improved
September 09, 2021
Why zoom is better
- Zoom is very smooth and voices are rarely broken
- Zoom has the best video quality
- Zoom premium is very cheap
- Zoom can improve their chat system
- Zoom can improve their individual status system
September 01, 2021
A great videoconferencing solution
Score 8 out of 10
Vetted Review
Verified User
- Connection
- Call Quality
- Settings & Personalization
- Calendar Integration
- Easier access to profile changing in-app
- Ability to toggle which audio and video devices appear in list
September 01, 2021
My Experience with Zoom
Score 10 out of 10
Vetted Review
Verified User
- Recording feature
- Connectivity
- Video & Audio
- Sometimes [when] joining [a] zoom [meeting], [the] video will be on automatically but [I] don't want [it to be.] [... It] would be great if we [had a] pop up to select [before joining.]
- The same [function] for audio as well. If we don't mute or forgot to mute [it] will be a problem.
August 23, 2021
Great platform for one-on-one or one to many!
- Recording video or audio calls. You can pause or stop recording anytime, and when you hit the record button again, it either records a new clip or picks up where you left off.
- Sharing. I share anything over Zoom as long as it's on my screen. It's fantastic for explaining harder-to-grasp concepts.
- Stability. Zoom can be more reliable than Skype or Facebook Messenger.
- Multi-conferencing with the ability to mute participants. It's so much easier to control a room full of people and help them focus their attention on what needs to get done.
- I detest the "Join Audio" function. New clients almost always take a few seconds to a minute trying to find that button to connect the sound. I don't understand why it's there, obviously, everyone attending a call will want to say something, and the organizer of the call has the option to mute people anyway. I get that some people will want to open up the video and join audio by calling in, however, literally no one I've seen on my business conference calls (both in my business and for my business coaches) join audio that way. I think the organizer should be able to set this up where everyone has their computer or phone microphone automatically joined to the conference. This is more trouble than it's worth.
- Clients still find tricky to use the Zoom app. I give them a link, but upon clicking, they have to download the app first, and then they have to enter in the meeting number. I give them instructions but the fact is, the whole process is simply not intuitive or straight forward. Sometimes clients would open their Zoom app and assume that something would pop up or that I would call them. I wish Zoom would solve this.
- I'm never able to figure out how to get my videos recorded to a smaller file size. A 1.5 hr long recording can easily be 1 GB, which I then have to compress using HandBrake. My recordings are always recorded in different screen formats and different file sizes. Requests to support haven't been very helpful, I have done as they have advised but it's still very much an issue.
August 19, 2021
Zoooming Now!
Score 10 out of 10
Vetted Review
Verified User
- Screen Sharing
- Breakout Rooms
- Poll
- Annotations
- Too many buttons
- If possible to hide the zoom toolbar by pressing 2 buttons instead of 3.
- If possible to record correct answer in the reports.
August 13, 2021
Dynamic Video Conference and Chat Software
- Screen Sharing
- Video Confering
- Instant Messaging
- The Softphone does not work with screen sharing
August 10, 2021
The best video conferencing tool out there!
- Quality of video and sound is excellent.
- A gallery view is a perfect option for teams. Zoom allows users to be all shown during the call on their videos, making the call personal and engaging.
- Screensharing and presentation mode are a great way to avoid any obstacle caused by distance or remote working.
- Zoom webinars could be better. The system is a bit hard to use and not very easy to set up.
- Sometimes it glitches and doesn't want to connect to your Google calendar.
August 03, 2021
This is the software you need to be using.
- Price
- Easy to Use
- Reliability
- Need a strong internet connection
- Limits on personal meetings
August 02, 2021
Zoom is the best Application for office meeting
Score 9 out of 10
Vetted Review
Verified User
- Connection quality
- Voice and video quality is great
- Group meeting is possible
- Price
- Video quality 4k
- Free trial
July 29, 2021
Zoom for online meet-ups
- Whiteboard - Easy to deliver detailed lecture and helps in explanation purpose.
- Annotation - For better explanation of Images and related examples.
- Recording - For those who have missed the session because of personal issues.
- More recording time for free user.
- Group discussions using breakout sessions for free users.
- Security should be enhanced.
July 28, 2021
Zoom - very glamorous but not secure enough!
Score 9 out of 10
Vetted Review
Verified User
- Intuitive design
- Easy to use App
- Nice features catering to millennial and next gen user community
- Security
- lack of knowledge about development practices
July 22, 2021
Zoom is to connect with peers globally
Score 10 out of 10
Vetted Review
Verified User
- It allows you to connect very easily globally
- It help you meet your peers and discuss the ideas with any troubles
- Audio and Video quality is amazing
- Zoom should function in low bandwidth as well
- Sometimes it's difficult to connect and join the meeting even after adding the meeting details
- Drag and drop feature can be added in the chat box
July 19, 2021
Zoom works well for most!
- Easy connection to video calls.
- Works on all platforms.
- Good overall quality (audio & video).
- Security was/is not at the pro level.
- Feature set limited for common users.
- Limited integration to other platforms/devices.
July 12, 2021
Zoom - easy remote communication
- No time limit for meetings
- Ease of use (easy user interface)
- Extended functions compared to other apps
- Improved security features
- Wider spectre of integrations with other IT-tools
July 07, 2021
Zoom into Zoom
- Highlighting current speaker
- Annotations
- Recording session
- The free version could do with more users per session
- A free session should be up to 90 minutes instead of 40
- Working with multiple screens
July 05, 2021
A must have for all remote business needs!
- Allows you to record meetings for those who can't make it.
- Allows easy screen-sharing capabilities
- Allows for various backgrounds to hide the mess of your apartment!
- Breakout rooms can be difficult to facilitate
- Specially, the software is very two dimensional and could be more realistic
- I lose my chat window every time I'm presenting
June 23, 2021
Best Virtual Meetings Tool
- Ability to handle 100+ participants
- Breakout rooms for smaller groups within a meeting is a great feature
- Integration with google calendar
- Security settings are great
- Audio is sometimes choppy
- lack of a plug-in or API
- Lack of a dedicated US phone number with a Zoom Account
June 23, 2021
Zoom is amazing
- Easy to navigate
- Bring able to start and invite people to a meeting in just a few clicks is amazing
- Very user friendly
- It would be nice if zoom could add a better chat feature
- More small goodies here and there (More backgrounds?)
- Zoom emails and room ID's can get a little confusing at times
June 13, 2021
Best meeting tool
Score 8 out of 10
Vetted Review
Verified User
- Chat system.
- Audio and video recording.
- Screen sharing.
- Great audio and video quality.
- Performance of the software is bad when Internet speed is low.
- Meeting time is limited.
- Interface Is not user friendly.
June 08, 2021
A very easy way to host meetings!
Score 10 out of 10
Vetted Review
Verified User
- Virtual meetings (Audio & Video)
- Very easy to use & share your screen
- Cost effective
- Cant think of any
June 07, 2021
Zoom just does it better
Score 10 out of 10
Vetted Review
Verified User
- Almost complete multi-platform support
- Very easy to use
- Generally very good performance
- High stability
- Full support for FreeBSD and Solaris/OpenIndiana
- List of recent meetings available on the user's webpage on Zoom.us (especially good for recurring meetings)
- Slack-like functionality, so we can get rid of MS Teams
- XMPP (or similar open standard) support for chat
June 04, 2021
Best app for connectivity
Score 8 out of 10
Vetted Review
Verified User
- Control to mic, earphone, webcam
- Very secured with different ID and password for each meeting
- Built in chat option is useful
- No restriction on user addition
- Light weight app
- Consume less power
- Popup appears regularly 'your connection unstable' even when network is running at good speed
- Chat option is not good. It lacks feature
- It is costly
- Poor backend service