Zoom Reviews

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Score 8.9 out of 100

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Reviews (101-125 of 604)

Richard Davies | TrustRadius Reviewer
September 17, 2019

Zoom is a great web conferencing solution. Easy, reliable, and excellent audio/video quality.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's reliable and provides good quality audio and video conferencing. We've had issues with other web conferencing solutions, but not with Zoom.
  • It's easy to use. Creating a meeting, joining a meeting, and using the tool are all intuitive and don't require training.
  • I don't have any complaints with it so far and can't think of anything I would like to change.
Read Richard Davies's full review
Nicholas De Salvo | TrustRadius Reviewer
September 17, 2019

Great For Meetings and Trainings with Small Groups

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • One on One conferencing is quick and easy.
  • Even free options offer robust tools and options.
  • Screen share and user controls make collaboration simple.
  • Connecting peripherals is a little cumbersome.
  • The interface isn't beautiful. Minor quibble though, everything is functional.
Read Nicholas De Salvo's full review
Ho'omana Nathan Horton | TrustRadius Reviewer
September 15, 2019

Easily the most effective videoconferencing available for almost any purpose

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom is a brilliantly streamlined, lightweight but powerful videoconferencing solution that makes it easy for users to connect and to interact with one another in all the ways necessary for an online classroom.
  • It also makes it easy for lots of users to connect from virtually any platform.
  • In language teaching and learning, authentic face-to-face language interaction is crucial, and this software has allowed for an almost one-to-one approximation of face-to-face language teaching.
  • So far, there's very very little that Zoom could improve.
  • Scheduling can be a little bit tricky, as Zoom doesn't always integrate flawlessly with Google Calendar or Outlook Calendar.
Read Ho'omana Nathan Horton's full review
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer
September 14, 2019

Best webconferencing tool I've ever used!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use: I have the software, but you can join a meeting from a browser as well.
  • Virtual background: It's super fun to play with green screen backgrounds. No fancy software is needed, and it actually works better than most green screen software I've tried!
  • The video quality is top-notch!
  • I honestly can't think of anything that Zoom could do to improve. All of the limitations with the free version go away with the paid version, which is totally fair. I am very impressed with the product, and haven't used a better web conferencing tool.
Read Alicia Barevich, bCRE, bCEE's full review
Collin Berg | TrustRadius Reviewer
September 14, 2019

Zoom has set-ups going smoothly

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of use for first-time users.
  • It works across multiple devices so we don't have to just use our macs.
  • Recording meetings is very easy.
  • Large group meetings can get chaotic and the muting options don't allow for a lot of customization.
  • The user interface is not particularly smooth.
Read Collin Berg's full review
Leonardo Barbosa Corrêa | TrustRadius Reviewer
September 13, 2019

Zoom has given us a considerable decrease in travel costs

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Audio processing quality.
  • Video processing quality.
  • Good interaction possibilities between participants.
  • Good chat tools.
  • It would be great if upon entering the videoconference, the participant was asked to enter a name first. Sometimes you enter the name of the phone or tablet device.
Read Leonardo Barbosa Corrêa's full review
Michael Ball-Marian | TrustRadius Reviewer
September 13, 2019

Zoom - a new leader in the teleconference space!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Excellent call quality
  • Excellent video quality
  • Good plugins/extensions for things like a calendar.
  • Nothing really! They've got it covered and do it well. They integrate with all manner of voice systems, including SIP.
Read Michael Ball-Marian's full review
Marcus Manderson | TrustRadius Reviewer
August 27, 2019

Zoom Is A Great Videoconferencing Platform!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Consistent video and audio experience.
  • Reliability of connection.
  • Great wireless presentation experience.
  • Zoom requires the download of software (or an app on mobile devices); not all remote participants can (or want to) download the necessary software.
  • Sound/video quality can degrade if connection is poor.
  • Requires an iPad; would be great if the same set up could be done with a MIMO monitor or another cheaper solution.
Read Marcus Manderson's full review
Mike Hilverda | TrustRadius Reviewer
August 11, 2019

The best video conferencing app I have seen

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I appreciate that you have many options for what is being shared and how the viewer experiences it when you do a screen share.
  • The video recording quality is good, and allows us to essentially make a training or demo video in the process of doing a call.
  • The scheduling Chrome extension makes it easy to turn a calendar event into a Zoom meeting.
  • On calls, audio quality can be bad, and we have spent time trying to fix it when time is short. It's rare, but it probably happens once a month.
  • Occasionally I will join a Zoom event on my calendar and be added to a "room" where I am the only person. I'll then get an email from other attendees who say they are logged into the meeting and can't see/hear me.
  • There are a lot of pop-ups that seem unnecessary when I just want to join and leave my calls smoothly.
Read Mike Hilverda's full review
Craig Riley | TrustRadius Reviewer
August 01, 2019

Improved productivity and enhanced user experience for onsite and remote workers with Zoom!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of use for the desktop client
  • Zoom rooms could not be easier.
  • Chat features are strong and easy to understand and use
  • Hmmmm - not many areas honestly. One improvement we've noticed that sometimes the chat features are not available when in a meeting (you can chat as part of the meeting, but not to people outside of the meeting)
  • We have had a few (many less than Webex) disconnections from ongoing meetings. Typically this is explainable due to connectivity issues with the client.
Read Craig Riley's full review
Elizabeth Ann Ashley | TrustRadius Reviewer
August 01, 2019

Zoom's technology supports collaboration in cross-functional team meetings

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Sharing one screen in presentation mode, while allowing you to reference other documents without being visible in the meeting
  • One-click sign-in capabilities make joining meetings easy while travelling
  • Recurring meetings are easy to schedule with Zoom membership plans
  • Zoom requires downloading the Zoom software, which takes a few minutes on the first meeting
  • Plan options are somewhat confusing. I had to review multiple times before figuring out the bare minimum plan required to host a recurring meeting.
  • Expensive when adding on items in addition to basic plan.
Read Elizabeth Ann Ashley's full review
Sean Toczko | TrustRadius Reviewer
August 01, 2019

It Works!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Connect people with various levels of IT service to each other.
  • Web-based information-sharing meetings.
  • Share files and documents for presentation.
  • Some of the features block out screen space that could otherwise be used for presentation.
  • Certain products, particularly with 3rd party sound/video peripherals, can be difficult to connect.
Read Sean Toczko's full review
Snehal Bhakta | TrustRadius Reviewer
August 01, 2019

Zoom is the future!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Flexibility to be used on any platform...Mac, PC, phone, or tablet.
  • Ease of use and practically no software required.
  • Option to connect via the web or phone or both.
  • Better integration with calendar apps
  • More cloud storage
  • Ability to set meeting expirations for records and live meetings.
Read Snehal Bhakta's full review
Salvador Reyes Treviño | TrustRadius Reviewer
August 01, 2019

The best tool for work sessions

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The recording function of the session is amazing.
  • the sound and audio is spectacular.
  • Very simple and intuitive to use.
  • The front-end: make it more beautiful, more visual.
  • That allows you to dial from 2 or more locations in the same session.
  • Improve audio quality in cloud recordings.
Read Salvador Reyes Treviño's full review
Marty Richter | TrustRadius Reviewer
July 31, 2019

Zoom is a great platform for easily supporting remote employees

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom is very easy to use to set up one-on-one meetings.
  • Zoom works well to provide training classes to multiple participants.
  • The integration with Google Calendar is easy to use and powerful.
  • I wish the Pro plan had a little more than 1GB of cloud data without having to do the $40/mo add-on for more storage.
Read Marty Richter's full review
Lorena Maduro | TrustRadius Reviewer
July 31, 2019

Zoom Lover

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scheduling and joining meetings is easy; sharing meeting IDs is easy.
  • Connectivity is great! We have rarely lost a call due to poor bandwidth.
  • Collaboration during meetings is a breeze (sharing screens, chatting, etc.).
  • When in a meeting, it is sometimes confusing to go from control panel to the meeting screen.
Read Lorena Maduro's full review
Emil Slusanschi | TrustRadius Reviewer
July 31, 2019

Zoom review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Interactive online sessions with screen-sharing.
  • Good audio quality.
  • Good recording quality.
  • Cloud service recordings.
  • Intuitive desktop and mobile interfaces.
  • Improvements in the mobile interface.
  • Improvement in audio quality when video is turned on.
  • Options for coupling meeting notifications with calendars (google, icloud, etc.).
Read Emil Slusanschi's full review
Garrett Sheehan | TrustRadius Reviewer
July 31, 2019

Zoom is so much more intuitive than other meetings services I have used!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's easy to connect! We have team members joining meetings via desktop computer, smartphone video, or just calling in, and they have all raved about how easy it easy to connect.
  • It's so quick and painless to schedule a meeting! It takes me less than a minute, and I love all of the options available with a simple click as I'm setting it up.
  • The visual presentation with several uses on-screen at once is perfect. It's easy to see and keep track of all meeting attendees.
  • I've been using Zoom for several months and don't have a single idea for improvement at this point.
Read Garrett Sheehan's full review

Feature Scorecard Summary

High quality audio (588)
8.9
High quality video (590)
9.0
Low bandwidth requirements (520)
7.9
Mobile support (1)
7
Desktop sharing (583)
9.3
Whiteboards (369)
8.4
Calendar integration (520)
8.6
Meeting initiation (574)
8.9
Integrates with social media (225)
7.7
Record meetings / events (546)
9.0
Slideshows (388)
8.9
Live chat (489)
8.8
Audience polling (299)
8.4
Q&A (339)
8.4
User authentication (411)
8.8
Participant roles & permissions (461)
8.7
Confidential attendee list (323)
8.5

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English