Zoom Reviews

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Score 8.9 out of 100

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Anonymous | TrustRadius Reviewer
October 15, 2019

A flexible tool for many situations, LOD/CCE experience needs development.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Desktop and mobile apps are simple enough to use without instruction but powerful enough to satiate power users.
  • Zoom is quick to respond to bug reports and feature requests are handled transparently (and usually promptly).
  • Outlook integration is a key feature for our org, and the plug-in reliably performs well, without dragging users into the weeds.
  • Zoom Rooms matches the desktop experience in many ways, increasing comfort for the less tech-savvy.
  • Screen sharing couldn't be simpler in Zoom Rooms.
  • Screen sharing on a desktop does not work as smoothly as sharing in a Zoom Room. For example, when sharing from desktop, users must opt to share computer sound and optimize for video, at which point the still images are too blurry. hitting "share screen" in a Zoom Room does not present these same obstacles.
  • Screen sharing frame times are all over the place, even with a wired connection. The video feed, however, is perfect. Why the discrepancy?
  • Camera control in Zoom Rooms is jumpy for some camera models, where smooth panning was possible previously.
  • The Whiteboard function on the touchscreen is different from the whiteboard you'll find in a meeting.
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Anonymous | TrustRadius Reviewer
September 22, 2019

Zoom - The name says it all

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Good video conferencing quality and is easy to deploy
  • Lightweight system needs versus skpye lync communicator mean a responsive user interface
  • Can handle large groups and has telcon features not found in some basic business messaging apps
  • Make a longer screen share time for personal
  • improve settings to control auto video chat
  • UI can be a bit difficult to use at times.
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Anonymous | TrustRadius Reviewer
November 06, 2019

Zoom is the Way to Go

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Video or audio conferencing with optional mute.
  • You can call in from your phone or computer.
  • There's a chat feature within Zoom.
  • I haven't had any issues with Zoom.
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Anonymous | TrustRadius Reviewer
November 05, 2019

Zoom has quickly become my new favorite for audio/video calls

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The video quality on Zoom calls is always clear and hardly ever delayed
  • The sound quality is great and I'm always able to hear the participants in the meeting.
  • I very rarely loose connection and meetings are very rarely dropped.
  • The chat window for Zoom calls can sometimes be a bit confusing/hard to access.
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Anonymous | TrustRadius Reviewer
November 05, 2019

Zoom has made meetings easy

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom can identify the current speaker and project their video on the main screen
  • Gives an option to record meetings.
  • Provides transcript of recorded meetings.
  • Easy UI.
  • Zoom can add transcripts during live meetings.
  • They can make it easier for participants to dial in when the host has to miss the meeting.
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Anonymous | TrustRadius Reviewer
July 10, 2019

Zoom provides an excellent user experience for video conferencing and online meetings

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom is very easy to use and the platform is simple to set-up and leverage for first-time users.
  • It is easy to share content wirelessly from my device when presenting meetings.
  • The audio and video quality is exceptional during large conference calls.
  • The mobile app lacks some of the functionality and usability of the primary software tool.
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Anonymous | TrustRadius Reviewer
October 30, 2019

Zoom your way to efficiency!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Reliability - It is important to have a platform that is reliable and doesn't have a bunch of issues otherwise people get discouraged and will stop using it.
  • Ease of use - Zoom is very user-friendly as it's easy to use. Even for the more technically challenged.
  • Great Features - Zoom has great features which make it not only cool to use but very dynamic and productive.
  • N/A
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Anonymous | TrustRadius Reviewer
October 28, 2019

Baby Zoomers!!!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom Conferencing for external customers works great, allows for quick communications and collaborations.
  • Assigning Zoom licenses and control over accounts and account setup and access work very well. Easy administration.
  • Zoom Dashboard is an awesome feature to monitor rooms and accounts for issues.
  • The Zoom application has screen sharing but there is some confusion on using the share when needing to share just an application similar to when you join share.zoom.us
  • Proximity sharing seems to be somewhat random but does work, unfortunately there seems to be no rhyme or reason when it connects unless myself and my team are not understanding the instructions properly.
  • Training was great, I would say that a partnership with training and implementation would be good as each company has its challenges and would require a more precise expectation.
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Anonymous | TrustRadius Reviewer
October 24, 2019

Great for cost effectiveness and scale

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom brings standardization across the entire company, especially in global company like mine. It is vendor agnostic so that allows us to standardize with the same equipment, regardless of region.
  • Zoom does collaboration really well. It allows you to use the same software to collaborate via touch to even emojis to show your reactions to the meeting.
  • Zoom does well with listening to their customers and providing them with their needs regardless of whether it will make them money, this in the end brings them more customers as they become more trustworthy and a true partner.
  • Digital signage is a field that they don’t do well. The software is so basic it only adds more issues by using it.
  • Scheduling panels are not done well and make it even harder for users to make sure they are checking in to their meetings, for example.
  • Zoom at times jumps the gun on features without listening to their customers first. This results in products and features that constantly miss the mark.
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Anonymous | TrustRadius Reviewer
October 23, 2019

We love Zoom, you will too!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Creating meetings is easy.
  • Joining meetings is easy.
  • It just works, on everything.
  • Users don't even need accounts to connect with each other.
  • We had tried Skype but users outside our organization, users of free Skype, couldnt find us/connect with us. Zoom solved that.
  • More group policy administration templates/features/options. In particular, Zoom Rooms don't have any admx files...just a reg and old adm...would like to see that updated and expanded.
  • I'd like to see more hardware, out of the box solutions, particularly for larger, all hands meetings.
  • Not Zoom's fault because I think it's intuitive and easy to use, but my non-tech users don't seem to grasp the concept or understand the extended/advanced features of Zoom meetings beyond just video and audio Skype like functions...Zoom does a great job with how to and videos so not sure what is missing to bridge that gap between tech and end users...
  • Sharing YouTube videos via screen sharing isn't great...we don't recommend anyone do it anyway...but everyone seems to want to do it.
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Anonymous | TrustRadius Reviewer
October 22, 2019

Come on and ZOOM!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Creates communication opportunities even across different time zones.
  • Their customer service, if issues do arise, is quick, professional, and on point.
  • Great recording options, to refer to later when you need to compare meeting notes.
  • Connection process isn’t always easy to familiarize yourself with for every user.
  • Large users in a video meeting can sometimes create laggy video quality
  • A Bluetooth connect ability option would be great because occasionally, wired connects causes issues.
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Anonymous | TrustRadius Reviewer
October 21, 2019

Great tool for organizations with large meetings!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I've always been happy with the quality of the video and audio. It's superior to Google Hangouts, which often crashes or has video issues.
  • It's much easier than other products to have a large number of participants in one room. Other products have stricter guidelines on the number of people connecting to one call.
  • It was easy to integrate Zoom into our meetings via Google calendar.
  • I feel as though the UX could be more intuitive once you're in a meeting switching between full screen, pinning videos to the meeting, etc. I sometimes fumble around and can't remember where to go to get back to the view I want.
  • It would be nice to have some tools to edit the video recordings!
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Anonymous | TrustRadius Reviewer
October 18, 2019

My Zoom Review as recruiting coordinator

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The quality of Zoom is superior to other options. There's less static and dropped meetings.
  • There are more options on Zoom then other companies on the meeting feature.
  • User-friendly! Great ease of use.
  • View of availability in chat mode: we would like availability to be more prominent.
  • The notification is not as noticeable: I miss incoming messages frequently.
  • The ability to split meeting invites: to send different messages to different groups of team members within the same invite.
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Anonymous | TrustRadius Reviewer
October 18, 2019

Zoom Review for V

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is built around ease of use for end users.
  • It is very easy to manage.
  • New features have been coming out fairly regularly.
  • Hardware vendor acceptance - There are lots of choices but we attempted to reuse some hardware that was not supported.
  • Auto removal of accounts for users that have left the company.
  • Tier 1 chat support does not seem to have enough ability to accomplish request.
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Anonymous | TrustRadius Reviewer
October 18, 2019

Zoom Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Our all-hands meetings are now fully remote and Zoom. It makes sharing what's going on very easy and recordable for reference later.
  • Pair programming is great through Zoom. Being able to share or cede control of your screen to someone is a great hands-on way of learning.
  • This OSX 10.14 webcam bug is brutal, but I know it's not necessarily your fault.
  • Presentation mode with multiple presenters is kind of tough because someone has to stop sharing before the others can share.
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Anonymous | TrustRadius Reviewer
October 18, 2019

A reliable and affordable online meeting solution

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simple and convenient management interface.
  • Immediate link for device and PC users.
  • Integration with the calendar.
  • Automatic caller-ID for audio users.
  • Automatic user credentials without registration.
  • More audio conference features for the host.
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Anonymous | TrustRadius Reviewer
October 18, 2019

Zoom Rooms and Zoom Phone are no brainers!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The connection is always clear.
  • The audio is always clear.
  • The connection is always secure.
  • Zoom works with any OS.
  • Zoom is easy to download.
  • The setup process could be a bit easier. Since it works on just about any OS, it can be hard to understand the setup process.
  • It would be great if Zoom could connect to external devices via Bluetooth or airplay. We currently use it via iPads connected to monitors and if they are a disconnect, the entire setup process has to be redone.
  • The process of connecting to a meeting could be better. Clicking on the link, being taken to a site, then being redirected to the app can be a bit inconvenient and take too much time.
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Anonymous | TrustRadius Reviewer
October 18, 2019

Good but clunky and challenging to integrate. Not a turn-key solution.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Accommodates many attendees.
  • It can be used anywhere.
  • It has some easy usability.
  • Poor video quality (compared to competitors on the same machines on the same networks with the same number of attendees).
  • Complicated, with many steps for simple use.
  • Why have a passcode to exit?
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Anonymous | TrustRadius Reviewer
October 17, 2019

One stop solution for Web Meetings!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scheduling a meeting quickly.
  • Ability to use the whiteboard tool to make others understand.
  • Quality of conversation.
  • More locations should be supported for calling economically.
  • It should work on PC without downloading any special software.
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Anonymous | TrustRadius Reviewer
October 17, 2019

Zoom Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Impressive video quality.
  • Ease of use.
  • Great support with sales and technical implementation.
  • It is very reliable.
  • More API integrations.
  • Feature discrepancies on mobile device platforms.
  • It doesn't support the dev environment as well as products like slack.
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Anonymous | TrustRadius Reviewer
October 17, 2019

Why I love Zoom, and you will too!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom is easy to set up.
  • Zoom works on any platform or device our users may have.
  • Zoom is highly reliable.
  • We would like 4K video as an option.
  • Better interoperability with other video conferencing solutions. Some WebEx invites, for example, won't work with CRC if they don't contain the correct information in the invite to trigger it.
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Anonymous | TrustRadius Reviewer
October 17, 2019

In Career Transition : A College Academic Leader's Experience with Zoom

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Video Conferencing.
  • Chat Room.
  • Connect with multiple interviewers.
  • More applications for higher education with a focus on "best practices."
  • Sharing "best practices" of how Zoom is integrated with LMS that different institutions use.
  • The capability of colleagues in remote places to review, edit, and provide "draft" feedback to the author of a report/document.
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Anonymous | TrustRadius Reviewer
October 17, 2019

Zoom is great, but needs to improve on video content sharing.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Video quality: Zoom can keep a stable connection and a seamless video motion throughout entire meetings. Sometimes there will be macroblocks and noticeable compression artifacts, even though our network is top-notch.
  • Audio quality: audio is clear and evenly distributed.
  • It's simple and fast to join meetings.
  • Zoom needs massive improvement in content sharing for video. We get very noticeable lag and delays when sending content through wifi, while Airplay using an AppleTV works with imperceptible lag.
  • IMPORTANT!!! -> Zoom has great documentation online, but it's not concise and organized in a way that we can navigate. It's particularly hard to google for documents, as "Zoom" is way too common a word. This has caused major headaches in the past.
  • Zoom could improve in video switching, implementing cutting functions, and the insertion of graphics and lower thirds. This would be particularly useful for events.
  • I would also love support for NDI (Ip cameras).
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Feature Scorecard Summary

High quality audio (589)
8.9
High quality video (591)
9.0
Low bandwidth requirements (521)
8.0
Mobile support (1)
7
Desktop sharing (584)
9.3
Whiteboards (369)
8.4
Calendar integration (521)
8.6
Meeting initiation (575)
8.9
Integrates with social media (225)
7.7
Record meetings / events (546)
9.0
Slideshows (388)
8.9
Live chat (490)
8.8
Audience polling (300)
8.4
Q&A (339)
8.4
User authentication (412)
8.8
Participant roles & permissions (462)
8.7
Confidential attendee list (323)
8.5

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English