TrustRadius
Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom will leverage your business communication platform!We use Zoom to schedule and attend meetings with providers, clients, and operational units within the field to get the first sight of a requirement or just to present an ongoing situation. Zoom allows us to scale up and address issues with end users and connect with strategic partners to do live resolution or collaboration of disruptions in operational duties.,The Video Conference options are quite remarkable since you can do multi site live video conference and that saves a lot of time and effort. The Web Conference is just amazing for allowing you to share docs, presentations or to just share your desktop. The security stands out and is so far reliable allowing you to get the required privacy to establish a secure communication line.,Zoom for sure can get more intuitive with an explicit menu for web Zoom meeting rooms. The Record feature can get also an improvement since I'd like to have the option to add a note during the time lapse of the recording, that will make the process of doing a minute after a meeting of a video conference call easier. Sharing background audio is way too far complex for a basic user, I'd like to see those features in a menu that can teach you how to use them.,9,Zoom just gave us the chance to reduce time gaps and get faster the support from our suppliers Zoom live chat integration as our company standard app to internal communications using the free version has caused a deep positive impact reducing production process. The web rooms for meetings some features are limited for attendees, sometimes get the option of all conference members in order to match ideas gets to rough.,Yes I use Zoom Rooms to set up intern weekly report meetings, using rooms allows us to share our internal collaboration to the headboard and set goals to achieve and send the agreements between departments. Zoom Rooms will give you the chance to overview the management progress share it among your colleagues and giving them a wide perspective of business effective communication.,GoToMeeting, GoToAssist and Skype for Business,GoToAssist, GoToMeeting, Skype for Business, Google HangoutsZoom! or Zoom?Zoom has been utilized at our business across all the departments in our organization. It has been extremely useful in the middle to upper management echelons as we have used it mainly for webinars and other group "meetings" where our members are not all in the same location at once.,Zoom allows for the easy sharing of screens from one person to another - this is helpful if members are scattered in different places and you don't want to share documents, but you do want to see what others are doing. Zoom is easy to download and start running if the person on the other end does not have it. The application is extremely user-friendly and super simple for most people to download and use.,Unlike other webinar features, this doesn't seem to have a text/messaging app built into it. I think that this would be a helpful piece that Zoom could have built in. The camera/video feature for facetime-like interaction is not the easiest to turn on and off. It is nice, but hard to use.,7,It has improved collaboration amongst our team members.,We currently do not use Zoom Rooms,Skype for Business,Skype for Business, Microsoft Office 365, Microsoft Office 2016, Adobe Acrobat DC, iSpring Learn, Google Drive, Doodle, Honey, Facebook for Business, Google FormsGreat quality for good priceZoom has been used by our organization for more than 2 years. We use it across the whole organization as a tool for both internal and external communication. Zoom allows us to have a good quality video and audio calls with our colleagues, existing and potential clients and partners from all over the world.,Very good quality conference calls Nice pricing comparing to what other providers offer Awesome customer support, never had an issue with them,User Interface not very friendly, needed some time to find everything A few times at the beginning of scheduled calls, the video turned on without even asking me, which was very uncomfortable. I fixed this issue in settings Needs more advertisement so more of my clients and partners will use it,9,Improved quality of our video conferences with clients and colleagues Saved some money as previously we used more expensive solution Saves time with easy meeting scheduling and reminders,I like the idea of Zoom Rooms a lot, but it is more for medium and big companies. We are a startup company with not a big team. I do not see the need to use Zoom Rooms yet. In the future, we will most likely consider Zoom Rooms.,RingCentral Meetings, GoToMeeting and Google Hangouts,HubSpot CRM, Hootsuite Free, MailChimp, Zoho CRM, WrikeZoom - A great way to include all in meetings.It is being used throughout the entire organization for meetings. It has been used for users who cannot attend a large meeting or conference, but also for one-on-one meetings when two people cannot be at the same campus. This helps to cut down on travel times for many employees, as it's not always possible to be a several campuses to attend meetings in one day.,It's user-friendly, easy and intuitive to use if you're already pretty tech-familiar. It comes up as it's own window, so you can be attending the meeting and at the same time bring up any documents you'd like to look at during the meeting, all on your computer. It also has a chat feature, so if, for instance, the sound isn't working on someone's end, you can still communicate that to the other people in the meeting.,I think an alert somewhere that tells you if your speakers are not turned on would be helpful. You may have the sound on in your Zoom meeting, but if you're speakers are not on you may not realize why the sound isn't working.,8,It saves cost on travel. It also saves time, so employees can get more work done instead of taking that time out of their day to drive to another campus. It is more inclusive.,SkypeThe best software for meeting that I have ever usedWe are a Consulting company that sells and give support to a number of solutions. We were having difficulties to use our old sharing screen/remote support software due to increases of use of bandwidth and we tried several solutions until we stumble with Zoom. We started out in a trial period and we really liked the potential that this toll showed to us. Easy to create sessions, with as many participants as we would want, the ability to use multiple screens for demos or coaching sessions having on one screen sharing information and in the other screen tips and much more. The audio and video quality is great and the bandwidth usage is minimal.,Audio and video Quality is amazing Does not consume a lot of bandwidth Sharing screen is one of the best out there. It shares whatever you want to share from your desktop to the app.,Remote support can be buggy sometimes. Sometimes it takes a bit to connect to the sessions but it is more a network related issue. 2 employees can't use the same account at the same time.,10,Positive impact all the way since we started, having just 2 accounts, one for sales and one for support. Now all our employees have an account. Recording knowledge transfer/training sessions to share with our customers. Easy to configure meetings and add participants. Also, shows a small calendar to know you how many meetings you have assigned on one particular day.,No, we don't use Zoom rooms.,WebEx Meetings and GoToMeeting,WebEx Meetings, TeamViewer, GoToMeetingVideoconferencing with GreatnessZoom is being used by the whole organization at this moment. The company currently has two paid accounts, one for sales other for support. Every individual including myself has a personal account tied to the paid ones (per invitation). Individual or personal account is used for short meetings with the customer. There is a 40 minutes limit for personal accounts. Sales account is used for longer meetings with customers, demo sessions or coaching. support account is used by the support team to provide services and remote support to our customers. they can connect to any virtual environment here zoom is accepted.,Ease of Use Works great on iPhone Screen Share at its best Cloud and local recording of meetings inApp features like chats, polls, taking control over connected participants,Webcam activation depending on invite settings can be annoying or invasive for some people Connect via computer audio can have glitches and people needs to connect voice by phone It can freeze sometimes Take care on which screen you share if you have a multiple display set up Can disconnect meetings for others where group-shared accounts user start another meeting not checking availability,9,Improved collaboration improved customer satisfaction from previous tool used for remote support more robust meeting scheduling impress to customers that ignore zoom capabilities or existance being a progressive trend between our partners to use it,As expressed in previous questions. Zoom rooms have been great to organize and schedule meetings across the sales and support teams. From customer meetings, product demo, remote support, internal meetings, coaching, partner enablement we are very satisfied with the Zoom capabilities. Compared with previous solutions, the video and audio quality is impressive. We have used other conferencing solutions from partners, or webinars but the audio or video quality was poor.,GoToMeeting, GoToWebinar, WebEx Event Center, Google Hangouts, Skype, Skype for Business and Adobe Connect,Vtiger, Skype, Microsoft Office 2016, Trend Micro Integrated Data Loss Prevention, Teamwork ProjectsExcellent Video Conference ToolThe advantages of this program are that I can make video calls and seminars from my computer and mobile phone. It works with a fixed Internet connection or a Wi-Fi connection. It does not require cost. You can download the free app. In addition, it allows me to organize and record a meeting. With a videoconferencing plan, I can create annotations with my students at a distance. One of the strategies that I have included in planning my class is to use Zoom as a tool for online communication. Despite the fact that the platform is very new for the university, I already realize it as a use for strengthening information and communication technologies. This is a great tool for communication. It should be noted that he not only works for academic and professional purposes. We can also use it to connect with family and friends who are in other countries. This space is available for different languages, there is no need to worry.,I adore the capacity to (1) plan a Zoom meeting and have it naturally added to my timetable and welcome different participants. (2) have screen share swap forward and backward between participants amid gatherings. (3) right away begin a Zoom meeting with somebody. (4) remotely get to another PC amid the gathering to take a shot at an undertaking/errand quickly.,I don't care for the amplifier/speaker criticism that occasionally happens amid a gathering with numerous participants. Be that as it may, the workaround of disengaging from PC sound and interfacing by means of telephone influences it to work without additionally issues. What's more, it may not be Zoom's issue that causes this issue, so I can't censure Zoom. The issue for me is the sound, its transmission isn't surely known when you need to make a gathering. It doesn't sound clear. The other thing is that the quantity of members is restricted. On the off chance that you have to include more individuals, it has a cost. What I loathe in this instrument is the talk , the visit is extremely old mold and plain, this sort of hardware can be more client friendly, like BBM or even Whatsapp.,9,It's permitted a more individual touch and correspondence with customers, putting a face behind a telephone call or an email. Utilizing screenshare helps clear up the correspondence so the two gatherings are getting the correct information so we can either supply what the customer is searching for or help with what's not working for them.,Google Hangouts, Skype and GoToMeeting,Asana, Bitrix24, Google DriveZoom is a safe, cost friendly option for conference callsRight now, it is on a 1-to-1 basis that is used when you need a phone number and video chat to have a meeting for people who do not have a GoToMeeting license (which the company has bought). It is good, except for the constant stress of whether too many people may join a meeting and then you will not be able to use the zoom link. This has yet to happen, but is certainly a warning that you can see a lot with the free version.,Easy to use and integrate into meeting calendar invites Good and screensharing Good and easy group video conferencing.,It does not seem like it has as many plugins or integrations as GoToMeeting. That seems like it would be the biggest hesitation for migration, since GTM plugins into a variety of other business tools we use. I do not like the complete screen takeover when someone shares a screen. It would be good to have some screen size and view options, similar to GoToMeetings UX.,10,Zoom has made it easier to set up meetings for people in departments other than Sales and do so in a professional way. We had been using uberconference but zoom feels much more professional.,No - never heard of it.,UberConference, GoToMeeting and Google Hangouts,Marketo, Unbounce, GoToWebinarZoom: Effective and Convenient Tool for Video Conferences and Daily CommunicationsZoom allows us to make sure that we communicate internally as well as with our customer base on daily basis. It presents a variety of connection options for those who are invited from outside to connect and join the conversation. We present our SaaS product on Zoom, which can be achieved smoothly through the Screen Share option that zoom presents.,High quality video calls Phone and mobile support for external users Screen share and recording with ease,It could improve its UX, menus are hard to navigate It could create direct integration with CRM tools and work as an extension Team conference or team visibility options would be helpful,8,Zoom enables us to explain our product on detail It enables our business to grow by reaching to more people It allows us to keep records of important meetings.,Yes, Zoom Rooms allows us to reach a person within the company without having a different access link every time. I use a personal Zoom Room to keep up with my recurrent meetings throughout the week. It's an effective way to reach constant users and makes it easy to keep a record of important events through recording.,HubSpot CRM, Intercom, OutreachThe best of a fairly miserable bunchAcross the whole organisation. We had a few solutions including skype, google hangouts, and some conference lines. We do a lot of conferences globally and the ability to dial in plus have browser access is very helpful. We know we can, but haven't yet, started recording calls and other handy things like that.,Phone and browser access Ability to record calls Easy scheduling,Struggles in low-internet environments Update of the Zoom installer can make meetings late Would be good to have better gcal integration,9,Unique rooms - we used to run out of conf lines with old solutions Straightforward .zoom.us Good integration with single sign-on,We don't use them (yet),Skype, Google Hangouts, WebEx Event Center and Skype for Business,Google Hangouts, LibreOffice, CalibreZoom for Non ProfitsZoom is a service that we use across our organization in order to have video conferencing as an option for clients to reach us. The rabbis at my organization have been using it for a couple of years, I have been using it for a little over a year. We needed to have the ability to have multiple users chat with each other while being able to see each other. While Skype works great 1 on 1, it doesn't allow you to have great multiple user experiences.,Great for multiple user-video conferencing. The ease of use will allow everyone in your company/organization to get started with the service. Their support team is always present in case you have a question or need any kind of help.,Some of the things that make Zoom great are the ability to connect everywhere. Multi-user+platform connectivity would be great Honestly, cannot think of many other things zoom can do to improve. It's already a great program, beating the competition (skype),10,We were able to provide online classes for our OTBM students. Since some of our staff is around the country, we are able to connect and look at each other screens when talking. The ability to have video conversations with everyone has been great!,We don't use Zoom Rooms.,Skype and Skype for Business,WordPress, Microsoft Office 365, Facebook for BusinessZoom NewbieWe use Zoom to host webinars and internal meetings.,Zoom records meetings in mp4 format. Zoom allows us up to 100 participants. Zoom allows early registration for webinars.,I would like a link to send panelist explaining how to best prepare for a webinar (ie. computer setting, background noise control, internet recommendations),10,Zoom allows us to capture participants emails so that we can keep them informed about future events.,We do not use Zoom Rooms.,Join.me,MemberClicks, Eventbrite, MailChimpZoom ReviewZoom is used in our daily operation for all our different departments, areas and teams. It is one of our critical tools to use every day. All our global team uses it to connect and have different types of meetings. Zoom comes to complement the work from home modality which allows being fully interactive with coworkers and connected to meetings like you were interacting in person.,Low bandwidth requirements in comparison with similar tools in the market Ease of use Powerful sharing screen options Split sessions option is great to make really interactive meetings with different teams,The chat option should have more options available Real-time translation will be a very useful option,10,It is definitely an improved collaboration tool that gives a great advantage in the team interaction inside the company It saves us a lot of money reducing business trips with meeting that definitely with a simple interactive Zom meeting could be solved. The simplicity of use of the tool help us to get a high acceptance between users,Yes, I Do. I am more than satisfied with this option. It is a fantastic feature which gives a simplistic way to automate and provides a small Video Conference room.,Skype for Business and WebEx MeetingsBest option for Remote Virtual SessionAs a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls.,Integration with Google Calendar to schedule meetings. Very light application for remote session that can be used even with low rate internet connections Audio features that enable the user to connect through the PC or Laptop and through phone call Chat and sharing options Can record the session locally or in the cloud.,Dismiss the Control Panel when you are sharing your screen Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared Some user refers problem to enable the audio plugins and need to use the phone call option,10,We can offer our support service for remote customers. We provide remote options for our customer to complete tasks that normally involve cost related to travel. We reduced phone cost by using this software to handle phone calls.,as described in previous question we use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market.,WebEx Meetings, Google Hangouts and Skype for Business,WebEx Meetings, Google Hangouts, Skype for BusinessAmazing productWe used Zoom mainly for our weekly board meetings: part of our shareholders are connecting remotely and zoom is a great tool, far superior to Skype or similar tools. Very high quality and user friendly.,user-friendly high-quality voice high-quality video screenshare,I live in Dubai, UAE and the product is filtered. I can use it only with a VPN. I know that the issue is mainly from the country, but i wish it could be solved.,9,connect without issues,no, not yet,Skype and GoToMeetingZoom works!Our clients are across the globe so an easy connection to communicate is important. I make instructional videos that are easy to record through Zoom.,One strength is there is no requirement to have an account like on Skype. They can click and go. Some of our clients like that they don't have to use their camera on their computer. Easily finding the mute/un-mute buttons are a big help. When we have a training with several people on at once, saying "look on the bottom left and mute because you have too much background noise" is easy.,I really have no issues I can think of that would improve it.,10,I found a repeated issue some of our clients were having on how some components of grants work. I quickly put together a video that I recorded and sent to them to solve the problem. It was easy on all of us.,No I am unaware of this feature.,Skype,Insightly, EvernoteA champion well worth the wait!The entire staff in my department has been properly and effectively instructed in how to utilize Zoom to its fullest capacity. Zoom is a diversified site in which 2 or more staff members can communicate and at the same time produce positive results therefore successfully achieving their ultimate goal. My department has never used such a method in one site. They can and do now with Zoom.,Bring everyone together at the same time provide privacy when needed allow the host control and designation over the meeting provide effective results at a low cost,I don't like the fact that a host can intervene or read the private messages between 2 attendees.,10,It has networked the system for me to the point where it's basically sold itself/,I use Zoom several times a week and always feel like there's so much for me to learn.,Vimeo Live,FinnOne NeoZoom - A Great Business Conferencing Tool for those tired of WebExZoom is a product that has not been widely adopted yet, but there are portions of our sales and technical teams that are using Zoom in a secondary capacity besides WebEx due to some of the ease of use functionality that makes it more appealing to use. It also appears to have less issues with connectivity by and large, which makes it especially appealing when dealing with customers; however, due to the company's mandate to use WebEx for sales calls, the adoption in that capacity is very limited.,Zoom is simple to use. Zoom has a variety of tools that are set up in a fairly intuitive manner. Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.,WebEx is a household name; Zoom still has room to grow in that regard. Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient. To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings,9,It makes life easier when meeting with internal teams, except for a slightly less convenient file transfer limitation The experience has been positive in the limited number of cases that I have used Zoom with customers as well. Overall, Zoom is simple to use, and that makes the time spent more about the meeting than trying to facilitate the meeting, which is exactly what a solution like Zoom is supposed to accomplish; they get out of their own way quicker than WebEx, in my opinion.,I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.,WebEx Event Center, Cisco WebEx Teams (formerly Cisco Spark), Cisco WebEx Room Series (formerly Cisco Spark Room Series), Skype, Skype for Business and GoToMeeting,Skype, Microsoft Office 2016, Outreach,50,,Sales Marketing Internal dialogue,Simplified UI cuts down on load time for meetings. Onsite/remote co-led meetings Internal screen sharing for territory and account alignment and strategy sessions,Replacing incumbent as provider of choice,8,Not Sure,Product Features Product Usability Product Reputation Prior Experience with the Product,I would simply encourage more individuals who decide how we spend our tech budget to consider zoom and I would try to demonstrate the differences in a very methodical yet dynamic manner so as to encourage them to consider the updated of having a solution that is easier to use. I would also prefer for my company to have an actual subscription for all sales people instead of a few pocket licenses here or there, so as to ensure greater usability and familiarity with the product.,5,I do know that the times that others have been on the call that have experienced issues with Zoom, they have always spoken about how Zoom is pretty responsive about dealing with support issues, which was good to hear.,Web calling is simple, easy and yet elegant inherently through the Zoom interface. The startup of each conference is simple and elegant as well. Screen sharing is relatively easy and switching between users in this regard is also fast and simple.,File sharing was either not available or not easily available last time I used the solution. I believe they may have updated the tool since then, but I think I recall it being a little slow to load.,Yes,9Zoom right over to reliable video communication!Several departments within our organization use Zoom - mainly Sales, Customer Success, and Support, but every so often other internal members requires Zoom for business calls. Zoom has been a great solution to our business call and conferencing needs. From video calls to screen-sharing to webinars. Zoom has provided tools across our organization to help us connect within and with customers in a clean, effective manner.,Zoom is an exhaustive conference call solution. Anything you need across your internal departments for communication, Zoom most likely has. It caters to my Customer Success team by providing us with effective ways to connect with customers for QBRs and fully equipped webinars and trainings, caters to Sales by allowing them to run successful demos and record calls with prospects, and caters to Support by allowing them quick access to troubleshooting calls and screen shares with users who need live assistance. Zoom covers the details very well. They think of all the little things that are necessary to customize a call like annotations, pausing a screen share, breakout rooms, and cloud or local recordings, and audio transcripts. Zoom integrates well with the tools we use, especially G Suite. We rely heavily on Google Calendar to coordinate events and Zoom has made it very easy with their Chrome extension to embed meeting information into an event.,Call quality improvement is always one that we will continue to hope for. We are on many international calls, and many of them cause customers/speakers on other ends to sound faint and muffled. We dream about voice clarity improvement in the future. Zoom's dial-in instructions are very detailed but also perhaps provide too much information. It would be helpful if they improved the way the instructions are populated, perhaps by allowing us to more easily edit the format/template (they do currently let you adjust the format/template but it's difficult to do from a user standpoint). Dialing into Zoom, sometimes it doesn't pick up the Meeting ID correctly and we have to dial it multiple times (even though we've pushed all the right buttons/numbers). It will usually register one of the numbers twice accidentally, which is somewhat annoying. Zoom could improve their meeting layout in screen shares so it doesn't cover the screen that is being shared. Right now it doesn't really hide effectively.,9,Video conferencing and screen-sharing is definitely a necessity for my department and adjacent teams (Customer Success + Customer Support + Sales), and we've found it to be the simply the best fit for all of our meeting needs, especially in regard to cost. Part of the reason we went with Zoom was that their add-on webinar function ultimately saved us more than paying for a separate webinar service and a separate call conferencing solution. Zoom has definitely improved the way we communicate internally (we use Zoom all the time to have internal meetings) and makes it much easier for those of us who are traveling or work remotely to collaborate together. Zoom's team and user management support has been great. Zoom has also positively impacted the way we connect with our prospects and customers, of course, and made it easier for the Customer Success and Support teams to assist and educate customers remotely.,No, we do not use Zoom rooms.,GoToMeeting,G SuiteZoom - The name says it allWe use Zoom for meetings during UAT and remote sessions for our multiple sites as well as with remote users outside of our standard office ecosystem. Most are for sub-20 person discussions using both Screenshare and Video. We are using this mostly in web development and I, however, Marketing and Sales use it as well for internal webinars with outside parties.,Good video conferencing quality and is easy to deploy Lightweight system needs versus skpye lync communicator mean a responsive user interface Can handle large groups and has telcon features not found in some basic business messaging apps,Make a longer screen share time for personal improve settings to control auto video chat UI can be a bit difficult to use at times.,9,Quicker communication - use video and screen share on one system Better communication with external vendors Easy to deploy to new users can adopt the software quickly,Skype for Business, WebEx Meetings and GoToMeeting,Qualtrics, TeamViewer, Skype for Business, GoToMeeting, WebEx Meetings, Skype, FreeConference.com, Drupal, WordPress, Squarespace, Wix, Google Search Console, Google Trends, Hootsuite Enterprise, Mention, MS SharePoint, Vimeo Pro, BrightcoveOne of, if not the best video conferencing tools out there.We had increasingly bad luck with using alternative virtual meeting software, such as GoToMeeting. After narrowing down alternatives, our IT department asked for a handful of employees to test Zoom as an alternative. Within about a week, we had made the decision to switch from GoToMeeting to Zoom and now use Zoom for over 75% of our virtual meeting needs (and growing).,The interface of Zoom is very simple to navigate. All of the controls needed to mute, share your screen, and more are big and bold. I feel like I didn't need any training or previous experience with Zoom to be using it successfully. The video quality of Zoom is awesome. We like to see other employees faces during meetings, and Zoom shows everyone crystal clear. I love the website for my Zoom account where I can access upcoming and past recorded meetings and all the info about them. I also like the easy web interface for scheduling my next meeting.,To be quite honest, I cannot think of anything for Zoom to improve. This might be because the alternatives are not as well-equipped as Zoom, but Zoom has satisfied my needs perfectly.,9,When using alternatives, such as GoToMeeting, there always seemed to be an air of hesitation amongst employees. It seemed as though the software inhibited collaboration. Now that we have switched to Zoom, there seems to be no hesitation or mention at all of the conferencing tool inhibiting anything. The pricing structure for Zoom is less expensive than alternatives that we have used and evaluated, allowing us to add more user accounts, giving employees more freedom to start their own conference calls. Knowing that Zoom is a reliable piece of software, it seems like employees are more open to collaboration because they have confidence in the tool.,We do not use Zoom Rooms, but we are aware of it and might be evaluating it in the near future.,GoToMeeting, Join.me and AnyMeeting,JIRA Software, Slack, FortiClient, Craft, OneDriveReasonable cost for rock solid face-to-face group meetingsOur engineering team uses Zoom daily to coordinate tickets and the day's tasks. We also use it in our operations team when we need to do advanced sharing that other competing services don't handle well. As a business, we use it primarily for face-to-face interactions. We also subscribe to some of their competitor services, but Zoom is our top choice when we need to eliminate assumptions to move a task forward.,Video calls are top notch. Much better than competing services. Speed and ease of connecting, starting up a conference. Reasonable costs for the crucial service they provide.,We don't use Zoom for anything other than the video conferencing. It's hard to say if they added any other features that we would take advantage of them.,9,Improved collaboration across all business groups. Real-time problem-solving. It has positively impacted our ability to communicate via face-to-face interactions.,UberConference and Google Hangouts,UberConference, Google HangoutsYou can't beat Zoom!We currently use Zoom on a daily basis to schedule meetings with clients. It is very easy to use and we often load zoom meetings and send our clients the links while they're trying to load this video conferencing software. WebEx is bad, Skype is too slow but with Zoom, you're set quick. The mobile function is absolutely wonderful. Having the outlook plug-in makes life so much easier when scheduling a meeting. You can't beat Zoom!,Mobile meetings with Zoom are the best Outlook plug-in to schedule meetings can't be beat Screen sharing has never been easier I wouldn't ever go back to another conferencing software.,Once you turn Zoom on and you're in a meeting, muting all other computer sounds would be ideal. After recording a meeting, not having to wait for the software to unpackage itself. (Isn't a bid deal though),10,I have less headaches from trying to schedule meetings Clients are happy to have meetings with us Improved collaboration when the client is willing to share their screen!,I do not use zoom rooms,WebEx Meetings and GoToMeetingGreat Communication Enhancement Team for Remote TeamsWe use Zoom in our organization to communicate in our offices across the country. We hold our monthly and quarterly meetings, departmental meetings, and trainings over Zoom. It allows us to have everyone as if they're in one room. It makes screensharing and video casting easy and accessible for everyone in our company.,Functionality - it makes it easy to toggle between video, sound only, and screen sharing. Easy sharing capabilities. There are multiple ways to have someone join your meeting - our goto is creating a link to share with our teams. Calendar/Recurring meeting option. This is awesome for our daily meetings that our employees sometimes join remotely. It allows us to create a Zoom meeting and integrates directly with our Calendar to include the appropriate people and information.,Improved/updated design. The design is simple, which is nice, but it is almost too simple and could use some visually appealing updates.,9,Improved collaboration. Improved presentation sharing. Cost savings.,We do not.,Google Hangouts,Breadcrumb POS by Upserve, SlackZoom: a good solution for video conferencingZoom has been used for our organization to video conference with external endpoints. This enables any of our internal endpoints to conference with just about anyone in the world, by whatever means they may have to video conference: mobile devices, laptops, or enterprise systems.,Zoom is great for last-minute video conference requests, when thorough testing is simply not an option. Zoom is great for setting up conferences between different platforms and endpoints.,While Zoom is a good solution for multiple endpoints to conference together, it does not provide a lot of administration or call management options. It is very difficult to manage or change the view for enterprise endpoints joining a Zoom conference.,8,We have been able to support more video conferences by moving external video conferences off of our bridge, and onto the Zoom platform instead. Scheduling video conferences can now be done more reliably, and more quickly, than before. Testing video conferences with external endpoints has now become nearly moot, as most any type of endpoint can now connect without any compatibility issues.,We do not use Zoom Rooms.
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Zoom
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Zoom
909 Ratings
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Pros and Cons

  • The Video Conference options are quite remarkable since you can do multi site live video conference and that saves a lot of time and effort.
  • The Web Conference is just amazing for allowing you to share docs, presentations or to just share your desktop.
  • The security stands out and is so far reliable allowing you to get the required privacy to establish a secure communication line.
  • Zoom for sure can get more intuitive with an explicit menu for web Zoom meeting rooms.
  • The Record feature can get also an improvement since I'd like to have the option to add a note during the time lapse of the recording, that will make the process of doing a minute after a meeting of a video conference call easier.
  • Sharing background audio is way too far complex for a basic user, I'd like to see those features in a menu that can teach you how to use them.
Read Litzi Saraí Gordils Ortuño's full review
Jennifer Steffens profile photo
June 27, 2018

Zoom! or Zoom?

Score 7 out of 10
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Pros and Cons

  • Zoom allows for the easy sharing of screens from one person to another - this is helpful if members are scattered in different places and you don't want to share documents, but you do want to see what others are doing.
  • Zoom is easy to download and start running if the person on the other end does not have it. The application is extremely user-friendly and super simple for most people to download and use.
  • Unlike other webinar features, this doesn't seem to have a text/messaging app built into it. I think that this would be a helpful piece that Zoom could have built in.
  • The camera/video feature for facetime-like interaction is not the easiest to turn on and off. It is nice, but hard to use.
Read Jennifer Steffens's full review
Lilia Borisova profile photo
Score 9 out of 10
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Pros and Cons

  • Very good quality conference calls
  • Nice pricing comparing to what other providers offer
  • Awesome customer support, never had an issue with them
  • User Interface not very friendly, needed some time to find everything
  • A few times at the beginning of scheduled calls, the video turned on without even asking me, which was very uncomfortable. I fixed this issue in settings
  • Needs more advertisement so more of my clients and partners will use it
Read Lilia Borisova's full review
Amanda Carpenter profile photo
Score 8 out of 10
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Pros and Cons

  • It's user-friendly, easy and intuitive to use if you're already pretty tech-familiar.
  • It comes up as it's own window, so you can be attending the meeting and at the same time bring up any documents you'd like to look at during the meeting, all on your computer.
  • It also has a chat feature, so if, for instance, the sound isn't working on someone's end, you can still communicate that to the other people in the meeting.
  • I think an alert somewhere that tells you if your speakers are not turned on would be helpful. You may have the sound on in your Zoom meeting, but if you're speakers are not on you may not realize why the sound isn't working.
Read Amanda Carpenter's full review
Miguel Nuñez profile photo
Score 10 out of 10
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Pros and Cons

  • Audio and video Quality is amazing
  • Does not consume a lot of bandwidth
  • Sharing screen is one of the best out there. It shares whatever you want to share from your desktop to the app.
  • Remote support can be buggy sometimes.
  • Sometimes it takes a bit to connect to the sessions but it is more a network related issue.
  • 2 employees can't use the same account at the same time.
Read Miguel Nuñez's full review
Jose A Garcia profile photo
Score 9 out of 10
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Pros and Cons

  • Ease of Use
  • Works great on iPhone
  • Screen Share at its best
  • Cloud and local recording of meetings
  • inApp features like chats, polls, taking control over connected participants
  • Webcam activation depending on invite settings can be annoying or invasive for some people
  • Connect via computer audio can have glitches and people needs to connect voice by phone
  • It can freeze sometimes
  • Take care on which screen you share if you have a multiple display set up
  • Can disconnect meetings for others where group-shared accounts user start another meeting not checking availability
Read Jose A Garcia's full review
Oleg Galimov profile photo
Score 9 out of 10
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Pros and Cons

  • I adore the capacity to (1) plan a Zoom meeting and have it naturally added to my timetable and welcome different participants.
  • (2) have screen share swap forward and backward between participants amid gatherings.
  • (3) right away begin a Zoom meeting with somebody.
  • (4) remotely get to another PC amid the gathering to take a shot at an undertaking/errand quickly.
  • I don't care for the amplifier/speaker criticism that occasionally happens amid a gathering with numerous participants. Be that as it may, the workaround of disengaging from PC sound and interfacing by means of telephone influences it to work without additionally issues. What's more, it may not be Zoom's issue that causes this issue, so I can't censure Zoom.
  • The issue for me is the sound, its transmission isn't surely known when you need to make a gathering. It doesn't sound clear. The other thing is that the quantity of members is restricted. On the off chance that you have to include more individuals, it has a cost.
  • What I loathe in this instrument is the talk , the visit is extremely old mold and plain, this sort of hardware can be more client friendly, like BBM or even Whatsapp.
Read Oleg Galimov's full review
Yoav B. Guttman profile photo
Score 10 out of 10
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Pros and Cons

  • Easy to use and integrate into meeting calendar invites
  • Good and screensharing
  • Good and easy group video conferencing.
  • It does not seem like it has as many plugins or integrations as GoToMeeting. That seems like it would be the biggest hesitation for migration, since GTM plugins into a variety of other business tools we use.
  • I do not like the complete screen takeover when someone shares a screen. It would be good to have some screen size and view options, similar to GoToMeetings UX.
Read Yoav B. Guttman's full review
Tolga Özgentürk profile photo
Score 8 out of 10
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Pros and Cons

  • High quality video calls
  • Phone and mobile support for external users
  • Screen share and recording with ease
  • It could improve its UX, menus are hard to navigate
  • It could create direct integration with CRM tools and work as an extension
  • Team conference or team visibility options would be helpful
Read Tolga Özgentürk's full review
Steven Senft profile photo
Score 10 out of 10
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Pros and Cons

  • Great for multiple user-video conferencing.
  • The ease of use will allow everyone in your company/organization to get started with the service.
  • Their support team is always present in case you have a question or need any kind of help.
  • Some of the things that make Zoom great are the ability to connect everywhere. Multi-user+platform connectivity would be great
  • Honestly, cannot think of many other things zoom can do to improve.
  • It's already a great program, beating the competition (Skype)
Read Steven Senft's full review
Elaine Truesdale profile photo
March 23, 2018

Zoom Newbie

Score 10 out of 10
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Pros and Cons

  • Zoom records meetings in mp4 format.
  • Zoom allows us up to 100 participants.
  • Zoom allows early registration for webinars.
  • I would like a link to send panelist explaining how to best prepare for a webinar (ie. computer setting, background noise control, internet recommendations)
Read Elaine Truesdale's full review
Kewyn Medina profile photo
March 22, 2018

Zoom Review

Score 10 out of 10
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Pros and Cons

  • Low bandwidth requirements in comparison with similar tools in the market
  • Ease of use
  • Powerful sharing screen options
  • Split sessions option is great to make really interactive meetings with different teams
  • The chat option should have more options available
  • Real-time translation will be a very useful option
Read Kewyn Medina's full review
Antonio Acosta profile photo
Score 10 out of 10
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Pros and Cons

  • Integration with Google Calendar to schedule meetings.
  • Very light application for remote session that can be used even with low rate internet connections
  • Audio features that enable the user to connect through the PC or Laptop and through phone call
  • Chat and sharing options
  • Can record the session locally or in the cloud.
  • Dismiss the Control Panel when you are sharing your screen
  • Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared
  • Some user refers problem to enable the audio plugins and need to use the phone call option
Read Antonio Acosta's full review
Luca Mattei profile photo
July 14, 2018

Amazing product

Score 9 out of 10
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Pros and Cons

  • user-friendly
  • high-quality voice
  • high-quality video
  • screenshare
  • I live in Dubai, UAE and the product is filtered. I can use it only with a VPN. I know that the issue is mainly from the country, but i wish it could be solved.
Read Luca Mattei's full review
Nick Walters profile photo
April 17, 2018

Zoom works!

Score 10 out of 10
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Pros and Cons

  • One strength is there is no requirement to have an account like on Skype. They can click and go.
  • Some of our clients like that they don't have to use their camera on their computer.
  • Easily finding the mute/un-mute buttons are a big help. When we have a training with several people on at once, saying "look on the bottom left and mute because you have too much background noise" is easy.
  • I really have no issues I can think of that would improve it.
Read Nick Walters's full review
No photo available
Score 9 out of 10
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Pros and Cons

  • Zoom is simple to use.
  • Zoom has a variety of tools that are set up in a fairly intuitive manner.
  • Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.
  • WebEx is a household name; Zoom still has room to grow in that regard.
  • Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient.
  • To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings
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Score 9 out of 10
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Pros and Cons

  • Zoom is an exhaustive conference call solution. Anything you need across your internal departments for communication, Zoom most likely has. It caters to my Customer Success team by providing us with effective ways to connect with customers for QBRs and fully equipped webinars and trainings, caters to Sales by allowing them to run successful demos and record calls with prospects, and caters to Support by allowing them quick access to troubleshooting calls and screen shares with users who need live assistance.
  • Zoom covers the details very well. They think of all the little things that are necessary to customize a call like annotations, pausing a screen share, breakout rooms, and cloud or local recordings, and audio transcripts.
  • Zoom integrates well with the tools we use, especially G Suite. We rely heavily on Google Calendar to coordinate events and Zoom has made it very easy with their Chrome extension to embed meeting information into an event.
  • Call quality improvement is always one that we will continue to hope for. We are on many international calls, and many of them cause customers/speakers on other ends to sound faint and muffled. We dream about voice clarity improvement in the future.
  • Zoom's dial-in instructions are very detailed but also perhaps provide too much information. It would be helpful if they improved the way the instructions are populated, perhaps by allowing us to more easily edit the format/template (they do currently let you adjust the format/template but it's difficult to do from a user standpoint).
  • Dialing into Zoom, sometimes it doesn't pick up the Meeting ID correctly and we have to dial it multiple times (even though we've pushed all the right buttons/numbers). It will usually register one of the numbers twice accidentally, which is somewhat annoying.
  • Zoom could improve their meeting layout in screen shares so it doesn't cover the screen that is being shared. Right now it doesn't really hide effectively.
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No photo available
Score 9 out of 10
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Pros and Cons

  • Good video conferencing quality and is easy to deploy
  • Lightweight system needs versus skpye lync communicator mean a responsive user interface
  • Can handle large groups and has telcon features not found in some basic business messaging apps
  • Make a longer screen share time for personal
  • improve settings to control auto video chat
  • UI can be a bit difficult to use at times.
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Score 9 out of 10
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Pros and Cons

  • The interface of Zoom is very simple to navigate. All of the controls needed to mute, share your screen, and more are big and bold. I feel like I didn't need any training or previous experience with Zoom to be using it successfully.
  • The video quality of Zoom is awesome. We like to see other employees faces during meetings, and Zoom shows everyone crystal clear.
  • I love the website for my Zoom account where I can access upcoming and past recorded meetings and all the info about them. I also like the easy web interface for scheduling my next meeting.
  • To be quite honest, I cannot think of anything for Zoom to improve. This might be because the alternatives are not as well-equipped as Zoom, but Zoom has satisfied my needs perfectly.
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Score 9 out of 10
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Pros and Cons

  • Video calls are top notch. Much better than competing services.
  • Speed and ease of connecting, starting up a conference.
  • Reasonable costs for the crucial service they provide.
  • We don't use Zoom for anything other than the video conferencing. It's hard to say if they added any other features that we would take advantage of them.
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No photo available
August 10, 2018

You can't beat Zoom!

Score 10 out of 10
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Pros and Cons

  • Mobile meetings with Zoom are the best
  • Outlook plug-in to schedule meetings can't be beat
  • Screen sharing has never been easier
  • I wouldn't ever go back to another conferencing software.
  • Once you turn Zoom on and you're in a meeting, muting all other computer sounds would be ideal.
  • After recording a meeting, not having to wait for the software to unpackage itself. (Isn't a bid deal though)
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No photo available
Score 9 out of 10
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Pros and Cons

  • Functionality - it makes it easy to toggle between video, sound only, and screen sharing.
  • Easy sharing capabilities. There are multiple ways to have someone join your meeting - our goto is creating a link to share with our teams.
  • Calendar/Recurring meeting option. This is awesome for our daily meetings that our employees sometimes join remotely. It allows us to create a Zoom meeting and integrates directly with our Calendar to include the appropriate people and information.
  • Improved/updated design. The design is simple, which is nice, but it is almost too simple and could use some visually appealing updates.
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Score 8 out of 10
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Pros and Cons

  • Zoom is great for last-minute video conference requests, when thorough testing is simply not an option.
  • Zoom is great for setting up conferences between different platforms and endpoints.
  • While Zoom is a good solution for multiple endpoints to conference together, it does not provide a lot of administration or call management options.
  • It is very difficult to manage or change the view for enterprise endpoints joining a Zoom conference.
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Feature Scorecard Summary

High quality audio (371)
8.9
High quality video (370)
9.0
Low bandwidth requirements (317)
7.9
Desktop sharing (364)
9.3
Whiteboards (221)
8.3
Calendar integration (315)
8.6
Meeting initiation (358)
8.7
Integrates with social media (130)
7.1
Record meetings / events (341)
8.9
Slideshows (225)
8.7
Live chat (314)
8.7
Audience polling (168)
8.2
Q&A (199)
8.2
User authentication (238)
8.6
Participant roles & permissions (276)
8.7
Confidential attendee list (186)
8.4

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.

Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English