Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
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October 22, 2019
Zoom - A great way to include all in meetings.
Score 9 out of 10
Vetted Review
Verified User
- It's user-friendly, easy and intuitive to use if you're already pretty tech-familiar.
- It comes up as it's own window, so you can be attending the meeting and at the same time bring up any documents you'd like to look at during the meeting, all on your computer.
- It also has a chat feature, so if, for instance, the sound isn't working on someone's end, you can still communicate that to the other people in the meeting.
- I think an alert somewhere that tells you if your speakers are not turned on would be helpful. You may have the sound on in your Zoom meeting, but if you're speakers are not on you may not realize why the sound isn't working.
October 22, 2019
Come on and ZOOM!
- Creates communication opportunities even across different time zones.
- Their customer service, if issues do arise, is quick, professional, and on point.
- Great recording options, to refer to later when you need to compare meeting notes.
- Connection process isn’t always easy to familiarize yourself with for every user.
- Large users in a video meeting can sometimes create laggy video quality
- A Bluetooth connect ability option would be great because occasionally, wired connects causes issues.
October 22, 2019
Great tool for organizations with large meetings!
- I've always been happy with the quality of the video and audio. It's superior to Google Hangouts, which often crashes or has video issues.
- It's much easier than other products to have a large number of participants in one room. Other products have stricter guidelines on the number of people connecting to one call.
- It was easy to integrate Zoom into our meetings via Google calendar.
- I feel as though the UX could be more intuitive once you're in a meeting switching between full screen, pinning videos to the meeting, etc. I sometimes fumble around and can't remember where to go to get back to the view I want.
- It would be nice to have some tools to edit the video recordings!
October 19, 2019
Meeting At Your Convenience!
- It helps in conducting live video chats and access to meeting analytics. We can easily share the screen during a call.
- The recording feature is helpful in saving. It gives great access to in-depth support like live help, online chat, phone support, FAQs.
- It comes for free and we can add 100 participants in a video call at once which is one great feature.
- Sometimes managing sub-accounts becomes a bit difficult.
- The dashboard could be made better for PCs.
- The host box is seen on the upper right side which can move or minimize in meeting mode.
- Overlay controls are unlikable, as they get in the way of recording.
October 19, 2019
Best of the best cloud-based video calling software
- Zoom is an online based best video conferencing software capable of combining meetings and sharing content.
- The best part about this software is that it is supported by android, ios, Mac, and Windows as well.
- Zoom offers great free edition features for its users.
- To add videoconferencing to your company, it also offers a feature called Zoom Rooms.
- I wish there could be a warning feature when accidentally two Zoom meetings are scheduled.
- It is not totally free, as you have to pay after 40min of use.
- Sometimes call or meeting recordings don't show up or download.
- A pop up feature or notification should also be there if we miss any chat.
October 18, 2019
Unified Collaboration That Just Works
- Zoom is simple to use and deploy. Users quickly adapted to the zoom client and immediately said the solution improved their day to day activities.
- Zoom Rooms have improved our ability to share content and collaborate with teams across conference spaces throughout the organization.
- Webinars have improved our ability to provide training and recordings to end-users and teams.
- Auditing of the admin roles. Logs for functions the admin performs such as IM performing searches for IM chats.
- Ability to perform IM chat audits and see the images in of screen captures in the chat audit (i.e. images or files).
October 18, 2019
My Zoom Review as recruiting coordinator
- The quality of Zoom is superior to other options. There's less static and dropped meetings.
- There are more options on Zoom then other companies on the meeting feature.
- User-friendly! Great ease of use.
- View of availability in chat mode: we would like availability to be more prominent.
- The notification is not as noticeable: I miss incoming messages frequently.
- The ability to split meeting invites: to send different messages to different groups of team members within the same invite.
October 18, 2019
Zoom --A very versatile web conferencing software
- Zoom offers acceptable easy video conferencing features for business or family meetings with the webinar add-on. The Zoom interface is nice to go directly to the website.
- Another amazing feature is that I can link it to my google and yahoo account as well.
- As compared to other tools, it also includes up to 100 participants in video conferencing.
- When starting, the system is currently quite slow, which causes files to take a long time to be transferred.
- To make video call or video conferencing it always requires a good internet connection.
- Another big drawback I will mention is that it only accepts PayPal electronic wallet, which I'm not using currently.
October 18, 2019
Zoom is the best, forget all the rest.
- Training Videos across multiple sites.
- Leadership Meetings across multiple sites.
- Video Interviews.
- Offsite events.
- Helps with Work From Home Users.
- The mobile app needs work.
- More options are needed on the Mobile App, like resizing shared screens.
- The raise hand feature should highlight the person who's pressed the button.
October 18, 2019
Zoom Review
- Video experience.
- Joining experience.
- It's easy to learn how to use.
- Its consistency of partnerships, because it is very confusing to know what is best to use with what.
- Better integration with calendars outside of the add on. If someone schedules a Zoom meeting it does not show up on your app. Only your other meetings do.
October 18, 2019
Almost A Second Office For Me!
- With the simple Zoom add-on we can download into our personal Outlook to make scheduling meetings easy.
- Every employee has their own account and unique login ids . Their customization options are great to use. It easily gets integrated with Google Calendar.
- It allows for scheduling the meetings in advance orto send an invitation from the software itself.
- The least likable thing about this software is their overlay controls. They can get in the way of recording.
- Their support could have been a little better. The action bar while sharing a screen is a bit cluttered.
- The text chat feature should be improved. Text messages are not saved if you end the call .
- It required more significant integration with G Suite and Office 365.
October 18, 2019
Zoom Review for V
- It is built around ease of use for end users.
- It is very easy to manage.
- New features have been coming out fairly regularly.
- Hardware vendor acceptance - There are lots of choices but we attempted to reuse some hardware that was not supported.
- Auto removal of accounts for users that have left the company.
- Tier 1 chat support does not seem to have enough ability to accomplish request.
October 18, 2019
Zooming into the future.
- Ease of use. The ability to get into a meeting within seconds.
- Small client that installs fast. It doesn't take up much room and I don't have to configure numerous settings after install.
- Ability for the system to recognize my connection and adjust to my environment.
- Being able to use my existing phone system to place calls from the Zoom client.
- A con was having the camera active on all calls, but that has been fixed now.
October 18, 2019
Zoom Review
- Our all-hands meetings are now fully remote and Zoom. It makes sharing what's going on very easy and recordable for reference later.
- Pair programming is great through Zoom. Being able to share or cede control of your screen to someone is a great hands-on way of learning.
- This OSX 10.14 webcam bug is brutal, but I know it's not necessarily your fault.
- Presentation mode with multiple presenters is kind of tough because someone has to stop sharing before the others can share.
October 18, 2019
A reliable and affordable online meeting solution
- Simple and convenient management interface.
- Immediate link for device and PC users.
- Integration with the calendar.
- Automatic caller-ID for audio users.
- Automatic user credentials without registration.
- More audio conference features for the host.
October 18, 2019
Zoom Rooms and Zoom Phone are no brainers!
- The connection is always clear.
- The audio is always clear.
- The connection is always secure.
- Zoom works with any OS.
- Zoom is easy to download.
- The setup process could be a bit easier. Since it works on just about any OS, it can be hard to understand the setup process.
- It would be great if Zoom could connect to external devices via Bluetooth or airplay. We currently use it via iPads connected to monitors and if they are a disconnect, the entire setup process has to be redone.
- The process of connecting to a meeting could be better. Clicking on the link, being taken to a site, then being redirected to the app can be a bit inconvenient and take too much time.
- Accommodates many attendees.
- It can be used anywhere.
- It has some easy usability.
- Poor video quality (compared to competitors on the same machines on the same networks with the same number of attendees).
- Complicated, with many steps for simple use.
- Why have a passcode to exit?
October 18, 2019
Zoom is fantastic
- Quality
- Ease of use
- Some of the UI seems dated.
October 18, 2019
Zoomify yourself: It really works great!
- Easy to use
- Simple to install and configure
- Consistent and reliable
- Zoom listens to its customers
- Great partnership
- More reporting and analytics
- Additional licensing tiers
- PSO can be more customer dedicated and responsive
October 18, 2019
Awesome
- Ease of use
- Zoom for Microsoft
- Zoom Phone
- Zoom presence synchronization in Outlook
- Provisioning using Azure AD group
- Simplify the upgrade on the desktop client.
October 18, 2019
Perfect solution
- Easy
- Fast
- Reliable
- I need better equipment as my room is not the best acoustically.
- Missing more robust telephony features, but I can't wait!
October 18, 2019
ZOOM ZOOM easy meeting room
- Conference call: Easy to add people and forward the invite
- Screen Share Demo
- Integrate with 3rd party applications: Outlook, Slack
- Formatting the Outlook meeting invite is fewer words.
- Make it easier for employees to add different employees Zoom room to an email.
October 18, 2019
Zoom over WebEx
- Easy user interface
- Great customer support
- Market share
- Some functionality needs further testing before launch.
October 18, 2019
One stop solution for Web Meetings!
- Scheduling a meeting quickly.
- Ability to use the whiteboard tool to make others understand.
- Quality of conversation.
- More locations should be supported for calling economically.
- It should work on PC without downloading any special software.
October 18, 2019
It just works every time and all the time!
- Easy to use
- Reliable with performance
- Good sound quality
- Better polling
- Better in-meeting "raise your hand" controls