Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (701)8.181%
- Meeting initiation (689)7.979%
- High quality audio (706)7.777%
- High quality video (708)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5192)Attribute Ratings
Reviews
(226-250 of 734)Companies can't remove reviews or game the system. Here's why
October 18, 2019
<3 Zoom
- Can launch super quickly; less fuss with figuring out plug-ins.
- Integrated platform.
- Simple UI
- More integrations
October 17, 2019
Zoom, does a business good.
- Zoom is easy to use. Users just get it and aren't confused by the UI.
- Zoom support. Currently, I am a team of one, so I don't have the bandwidth to support every question and ticket I get. Having a ghost support army via Zoom is invaluable.
- Innovation. The features of Zoom, like just the wireless sharing alone, means it gets deployed in every possible room.
- The only annoying thing is that when I am using Zoom on my laptop (apple mac I use virtual multiple desktops religiously) and I command + tab to another app or virtual desktop and then switch back to the Zoom call, it always goes back to the Zoom app UI and not the Zoom call in progress. That's all I can think of.
October 17, 2019
Zoom the right way
- It's easy to install.
- Zoom Rooms is easy to navigate.
- There's support for multiple monitors in Zoom Rooms.
- The cost to replace an up and running solution.
- It's an additional platform to support.
October 17, 2019
BEST OF THE BEST
- Good audio.
- Good video.
- No dropped calls.
- We would like the ability to choose the layout as a viewer.
October 17, 2019
Zoom Review
- Impressive video quality.
- Ease of use.
- Great support with sales and technical implementation.
- It is very reliable.
- More API integrations.
- Feature discrepancies on mobile device platforms.
- It doesn't support the dev environment as well as products like slack.
October 17, 2019
Zoom. It does just work.
- Easy.
- Great quality.
- Just works.
- Not sure. Nothing negative yet.
October 17, 2019
Zoom just works
- Video.
- Meeting call-ins.
- Starting meetings quickly.
- Zoom chat.
- Multi-monitor display when presenting.
October 17, 2019
Collaboration excellence.
- Screen sharing is a great feature. there is very rarely a delay in the connecting to share out to the connected team. It's also great from an IT perspective, as I can easily set up a meeting to do remote troubleshooting and incorporate computer control requests to help fix the issue for my customers.
- The video feed is clear and crisp, which makes for doing larger town halls just that much nicer.
- The cloud recording access and sharing are easy to use. As the sharer of these recordings, they have made this very simple.
- The incorporation of our current cafe mic and sound systems is also cleanly integrated.
- Within the desktop application, I would like to have the ability to control all settings without having to navigate to the web portal.
- We're looking forward to the upcoming applause features, as that will help with cutting down chats for large meetings.
October 17, 2019
Z-diculous Business Value!
- Reliability and ease of use. Zoom is the first app I have used or administered that really truly 'just works.'
- Ease of Administration -- making your admins happy will drive user adoption. My Admin team fights for this product when internal detractors get noisy.
- Hardware agnosticism. Zoom provided us with global flexibility when vendors aren't able to deliver expected standard components.
- We would like more control over isolating aspects of Zoom's business from my users. Specifically the third party app ecosystem. While land and expand works well to sell to me, my users will go nuts adding apps.
- Okta Deprovisioning. This needs fixing.
- An all-hands specific product would be great. While this is always super custom, extending the design philosophy to this use-case would complete the already strong magic.
October 17, 2019
Zoom is the Best ;)
- Zoom works great within rack/room windows based machines as the Zoom Room host.
- Controlling AEC and ANC.
- Controlling capabilities, not being locked to a specific touch panel.
- In the field of having a confident monitor on a direct share, it can be improved.
- Expansion on Dante input channels could be expanded to more than 16.
October 17, 2019
Zoom has improved our video conferencing experience
- Reduce travel.
- Facial expressions.
- Better collaboration.
- Lifesize hardware integration.
October 17, 2019
Zoomtacular
- It just works.
- It is easy to use and manage.
- It keeps everybody connected.
- The admin portion could use a portal instead of being on the user profile.
- It does some false reporting of signs saying they are critical when they don’t have cameras.
- The dashboard could be more customizable.
October 17, 2019
Why I love Zoom, and you will too!
- Zoom is easy to set up.
- Zoom works on any platform or device our users may have.
- Zoom is highly reliable.
- We would like 4K video as an option.
- Better interoperability with other video conferencing solutions. Some WebEx invites, for example, won't work with CRC if they don't contain the correct information in the invite to trigger it.
- Video Conferencing.
- Chat Room.
- Connect with multiple interviewers.
- More applications for higher education with a focus on "best practices."
- Sharing "best practices" of how Zoom is integrated with LMS that different institutions use.
- The capability of colleagues in remote places to review, edit, and provide "draft" feedback to the author of a report/document.
- Zoom connects from any device (smartphone, room system, laptop).
- Very user-friendly.
- We don't really have anything on this front. With the recent introduction of Zoom voice, all needs are well met on the platform.
October 17, 2019
Zoom is great, but needs to improve on video content sharing.
- Video quality: Zoom can keep a stable connection and a seamless video motion throughout entire meetings. Sometimes there will be macroblocks and noticeable compression artifacts, even though our network is top-notch.
- Audio quality: audio is clear and evenly distributed.
- It's simple and fast to join meetings.
- Zoom needs massive improvement in content sharing for video. We get very noticeable lag and delays when sending content through wifi, while Airplay using an AppleTV works with imperceptible lag.
- IMPORTANT!!! -> Zoom has great documentation online, but it's not concise and organized in a way that we can navigate. It's particularly hard to google for documents, as "Zoom" is way too common a word. This has caused major headaches in the past.
- Zoom could improve in video switching, implementing cutting functions, and the insertion of graphics and lower thirds. This would be particularly useful for events.
- I would also love support for NDI (Ip cameras).
October 17, 2019
Fantastic application. Zoom is zooming ahead into the future.
- Simplicity.
- Frictionless.
- Easy.
- Audio notes on PC.
- Matching UI on desktop to Mobile.
- Guides.
October 17, 2019
Simple to use, clear video, and audio
- Video Stability.
- Ease of Use.
- Support.
- Allowing meetings to go on without the host attending.
- We've had issues with Integrating with Outlook, causing conversion from Skype to be an issue.
- It's bad at attaching a time and date to a meeting number.
October 17, 2019
Happy new Zoomer
- Easy to use.
- Great quality.
- Multiple uses.
- Still new to being a user, so not sure yet.
October 17, 2019
Zoom At its best
- Video and audio meetings.
- Screenshare.
- White boarding for engineering meetings.
- Digital signage displays independent of Zoom Room.
- Trunk SIP for Avaya PBX.
October 17, 2019
Zoom is great and easy to use
- It's easy to join meetings.
- There are numerous ways to connect to meetings.
- It has a large feature offering.
- There's a lack of chat archiving functionality.
October 17, 2019
Zoom is an excellent service for organizations of all sizes
- Quality: the video quality is outstanding. It does an incredible job of adjusting to bandwidth issues, and rarely do you have a video or audio issue. In the rare cases you do, it recovers quickly and efficiently as if nothing happened.
- Reliability: it always works. People rarely have issues connecting. The client software is extremely lightweight. As mentioned above, it recovers quickly and efficiently if there are network issues. If you are in a spot with poor data service, you can always call in on the phone.
- Functionality: Zoom continues to add more and more functionality to the system, including Webinars (which people love), Digital Signage, and Zoom Phone. Customers that choose Zoom for meetings almost always end up using Zoom for additional functionality.
- Meetings: I would like to have more options about where to place the video of the participants in the meeting, and which users I see. I like to put the video of the people at the top of the screen by my camera to get better eye contact, but it is difficult to do so when someone is screen sharing.
- Webinars: I would like to see more options for video distribution within large organizations for webinars. Webinars works great for scenarios of hundreds to low thousands of users. But organizations are hesitant to use it for extremely large webcasts because there is no eCDN or multicast functionality so they are concerned about network issues.
- Administration: From an administrative perspective, I would like to see Zoom add the capability to see what the client's internal IP address is, so you can determine which office the client accessed Zoom from. Currently, it only reports on where the client goes out to the Internet, which in many large organizations is still only one or two datacenters.
- It provides users with ease of use within their OS environment for direct communications.
- It's very interactive between multiple users within the same meetings.
- Zoom allows each user to customize their own Zoom interface the way they want to use it as a tool for audio, video, chat or Q&A submissions.
- Sometimes video appears choppy or buffers with fast motion content.
- I would like to see different custom layouts for content and live video in the recordings. It's hard to concentrate on a small video thumbnail image.
- I would like to be able to pop-out the video or content windows separately and move around the desktop so I can work in other applications while joined in the Zoom event.
October 17, 2019
Walk away from your legacy solution and ZOOM OVER TO ZOOM!
- Collaboration.
- Ease of Use.
- It just works.
- Difficulty with confidence settings when using Zoom and PP. This could be user error.
October 17, 2019
Zoom is a wonderful tool for business!
- High reliability: meetings almost never have issues.
- High quality: video and audio quality are always great.
- It would be great if Zoom users could easily join Google Meet/Hangouts meetings, or vice versa.