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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

Seamless and simple. Can’t speak enough of the high quality calling that Zoom Rooms provides, the ease of use and the ease of implementation. As the AV builds program manager at my organization, I am so happy to work with a product that is almost as simple as plug and play.
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Zoom Rooms

When we first trialed Zoom we knew immediately that what we really needed was Zoom Rooms not Zoom meetings, fast forward 3 years of faking Zoom Rooms with custom Zoom meeting users and we are hoping to finally get to implement real ones soon.
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Zoom Rooms

Zoom Rooms have been a game-changer for us. We have 158 rooms and adding an additional 88 rooms over the next two quarters. As we evaluated Zoom Rooms, we needed a solution that was easy to use, implement, and provided improved collaboration with internal and external recipients/attendees with a …
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Experience Using Zoom Phone

We are in a pilot with Zoom phone but thus far the quality of service is very good. The flexibility and ease of deployment have been very easy and offer features that are comparable and in many ways much easier to use and deploy than our existing platform. The transcription services are fantastic …
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Zoom Rooms

We have a standard deployment for Zoom Rooms and the users love them. It is also very easy to support from a helpdesk perspective. We can walk into a room having issues and normally walk out within a minute with the meeting running.
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Zoom Rooms

We do use Zoom rooms with our company. We have approximately 7 Zoom rooms set up in our office and plan to have more as we grow. It allows for multiple meetings to be going at the same time, on the same internet connection, without bogging down the network as we need everyone else to continue …
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Experience Using Zoom Phone

Since we're an online company, we don't make use of landline phones. With this being the case, Zoom Phone is a welcome addition/application because we don't have to require employees to use their personal phones/numbers. It's practical for privacy as well and respecting personal …
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Zoom Rooms

Easy to use and reliable. Consistent experience regardless of the size of rooms or differences of equipment. Some of the PSO engagement have over-engineered which resulted in costly rooms.
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Zoom Rooms

Just today we were able to have 45 participants in a meeting and everything went completely smooth. There were no issues as far as audio quality, video quality or screen sharing. We are able to host 1on1 meetings, team meeting and all-hands meetings that all are flawless and give us the …
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Zoom Rooms

Zoom Rooms being hardware agnostic is key. AV hardware standards are constantly evolving, so it is nice to know the Zoom Room UI will be consistent for our users, even though the hardware may change over the years or from site to site. As a Zoom admin, every workday starts with checking the status …
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Zoom Rooms

I think as features have been added it has really a great product. We use it daily for calls, support, chatting and meetings. We have seen the results first hand of having meetings and conferencing solutions the company can count on.
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Experience Using Zoom Phone

It's been great so far. We currently are in the process of bringing this in but what I have experienced personally has been great. A simple and effective phone addition to a highly used product.
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Zoom Rooms

We have one Zoom room, and it has made setting up for all hands at this location very easy and streamlined. We would love to add to our other large meeting spaces, but due the current need for a PC to run the Zoom Room, that has not been possible. With the new hardware that is being introduced, we …
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Zoom Rooms

The user and admin experiences have been phenomenal. Hardware agnosticism has made our Security team happy. Keeping everything Apple has made hardware management and procurement super easy.
The little details like sonic device syncing have been the killer UX that wows my users.
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Experience Using Zoom Phone

The ZoomPhone adoption process has been easy. I was able to figure out ring groups, IVRs, and other advanced features with very little PSO assistance.
Some promised features have been a little shaky -- Purchased foreign DIDs required an extended Support engagement to make them available for …
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Zoom Rooms

The "Wow" factor for the Zoom Rooms we have implemented has been great.
It has made some of our lesser-used meeting spaces more attractive, and they are getting more use.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(26-50 of 734)
Companies can't remove reviews or game the system. Here's why
March 30, 2023

Easy to Sign Up / Difficult to Cancel

Laura Lynn Morrissey | TrustRadius Reviewer
Laura Lynn Morrissey
President
Harmony Homecare Group, Inc. dba Amada Senior Care (Health, Wellness and Fitness, 201-500 employees)
Score 2 out of 10
Vetted Review
Verified User
Pros and Cons
  • Signing Up
  • Access to Features and Services
  • Billing Credit Card on Timely Basis
  • Moving my open ticket around with the organization to hide the fact it is not resolved
  • Canceling your subscription if your email is not accessible is problematic
  • Chatbot is not helpful
  • Support does not return replies in a timely basis
March 03, 2023

Zoom lives up the hype

Yong Wu | TrustRadius Reviewer
Yong Wu
Senior Software Engineer
EPAM Systems (Computer Software, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Instant chat/messager tool
  • Meeting with large group of people
  • Integration with other tools
  • Zoom uses huge amount of computer resources such CPU and memory. For computers without advanced hardware, this cause a lot of issue
  • Zoom should allow users to adjust their quality of video and other settings according to their computer hardware.
  • We'd like to see a more lightweight Zoom which has more simple UI and consume less system resource.
January 20, 2023

Zoom Phone System - Not as advertised

Verified User
C-Level Executive in Corporate
Apparel & Fashion Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Pros and Cons
  • Selling a Phone System
  • Mediocre Setup portal
  • Easy add-on tool
  • recording of call cost money
  • Need to purchase one number per user, which cost money, if not they cannot call out
  • Lack of compatibility with Voip phones
December 19, 2022

ZOOM - a good alternative to Google Meet

Verified User
Executive in Finance and Accounting
Apparel & Fashion Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Video calls for bigger groups including external parties
  • Long video calls - the tool is not heave when it comes to system requirements
  • Zoom does a good job in filtering background noises and highlighting the current speaker
  • Light web-based solution would be appreciated
  • There are some concerns about the privacy issues (maybe rumors but can be discouraging)
December 13, 2022

Genuine Review from a Common User

MP
Mohamed Packiyaraja
Technical Specialist
Uber (Automotive, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Screen sharing option is more helpful to take remote session of our customer Computers
  • Zoom chat also a great option, when in a meeting, is it easy to share passwords or solution for the issue with Customer
  • And it is easy to add any new person as meeting participant
  • Overall UI looks very minimal, expecting Zoom home page to be more interactive and appealing
  • Chat window needs more improvement - personal view
  • When an user sharing their screen during the meeting, screen goes fullscreen by auto, thats weird when we are in different screen.
December 02, 2022

Quick review for Zoom -

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Pros and Cons
  • Video Quality
  • Sound Quality
  • Call options
  • Security
  • Multi platform
  • File sharing
  • Meeting schedule options
  • Integration with mail cients
November 24, 2022

Zoom is still the best

Verified User
Director in Other
Non-profit Organization Management Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Sharing Screen and audio.
  • Breakout rooms.
  • Recording option.
  • Emoji responses are limited.
  • Dial in is not always consistent.
  • Green screen for background is not always accurate.
November 23, 2022

There is no place far, there is ZOOM.

Nazlıhan İlem | TrustRadius Reviewer
Nazlıhan İlem
İhracat
Sürsan Su Ürünleri (Fishery, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Easy to use app
  • Zoom has a good option for recording video
  • Sharing documents
  • Conference call: Easy to add people and forward the invite
  • It would be good if we could upload a dictionary of common specialist words
  • Expensive when adding on items in addition to basic plan
November 14, 2022

A good product for large-list meetings on a company level.

Verified User
Manager in Other
Design Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • The integration with Google Calendar works seamless
  • The recordings feature works super well for user interviews
  • The possibility to invite large list of attendees its super convenient
  • The fact that your logged in information has the tendency to be erased makes it annoying every time you open the app.
  • Since we dont use workplace in my company, we are missing of the benefits of the integrations it provides
October 03, 2022

Zooming through Meetings and Webinars with Ease

Ben Polen | TrustRadius Reviewer
Ben Polen
Manager IT
Highmark Health (Hospital & Health Care, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Easy to join meetings.
  • Integrated solution for standards-based room systems (with additional subscription).
  • Toll number dial-in available with all paid plans (a plus over some other platforms).
  • Some of the security controls that are available in software program flags would be more conveniently controlled from the admin portal.
September 11, 2022

Zoom is a great web conferencing solution. Easy, reliable, and excellent audio/video quality.

Richard Davies | TrustRadius Reviewer
Richard Davies
Senior Web Application Developer
City of Portland (Government Administration, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It's reliable and provides good quality audio and video conferencing. We've had issues with other web conferencing solutions, but not with Zoom.
  • It's easy to use. Creating a meeting, joining a meeting, and using the tool are all intuitive and don't require training.
  • I don't have any complaints with it so far and can't think of anything I would like to change.
July 12, 2022

Zoom is a fabulous way to start your business and keep it growing!

Tara Brueske | TrustRadius Reviewer
Tara Brueske
Music Workshops and Music Development
Tara Brueske Music (Music, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • They let you have many users on at the same time.
  • You can share your screen with everyone.
  • You can record what you are doing.
  • You can utilize your smartphone for sharing through Zoom as well in Shared screen mode.
  • Zoom's sound has improved but still is hard to hear different instrument timbres.
  • When people are not wearing headphones, it's hard to hear them or you get feedback.
  • It would be great to have the webinar feature at a lower price. It seems high.
June 29, 2022

Zoom makes meetings more enjoyable!

Molly Terbovich-Ridenhour | TrustRadius Reviewer
Molly Terbovich-Ridenhour
President & CEO
San Diego Civic Youth Ballet (Performing Arts, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • More personable with Video!
  • Allows callers to see who is speaking
  • Mute features so there is not the disturbance of background noise.
  • Not all webcams are the same quality
  • When using from a Smartphone, it isn’t as user friendly
  • Filters would be great (when working from home and need to ‘look’ presentable. (Ha!)
June 27, 2022

Using Zoom for Client Facing and Internal Team Meetings

Verified User
Employee in Sales
Program Development Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Demonstrations/screen sharing
  • Recordings
  • Showing my face
  • Clarity of my voice and other voices
  • Advanced settings are done through the website, I wish there was a way to edit advanced settings while im in a meeting on the app.
  • Wish I could see more faces all on one screen - I can see 25, but would be nice to view more since I have a big monitor.
  • When I am not using a second monitor (only using my laptop), I wish the speaker would be the headshot at the top if there are multiple people in a meeting. If John talks and he is at the top, but Kim begins talking, you need to scroll down to find Kim's face to view her speaking.
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