TrustRadius
Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGOne of the best in the markets - KEEP UP!Zoom is being used across the whole company spanning multiple countries. It's lag-free and very easy to set up.,Set up is extremely easy. The integration is great with other tools, such as calendly. It's lag-free in most countries.,Setting Zoom up for other users is difficult.,10,It's not cost related, but we have seen a great improvement in cross-border communications.,I'm not too familiar with Zoom Rooms, and I guess one of the key points for improvement would be regular check-ups and specific training/introduction for new users.Zoom LoverZoom is being used by several people in several departments across our organization. It helps us communicate with our own folks in other locations in the country, as well as with consultants and advisors overseas. It is especially useful for us because we often have bandwidth problems, but Zoom adapts to that, so we never lose connectivity.,Scheduling and joining meetings is easy; sharing meeting IDs is easy. Connectivity is great! We have rarely lost a call due to poor bandwidth. Collaboration during meetings is a breeze (sharing screens, chatting, etc.).,When in a meeting, it is sometimes confusing to go from control panel to the meeting screen.,10,We have achieved both cost savings and improved collaboration. I am able to have efficient and effective video conferences without having to invest in expensive equipment. I can invite anyone to join, without requiring them to have expensive equipment or a paid license of their own.Zoom reviewWe use Zoom as a communication tool in European Research Projects of 8 to 10 partners, totaling up to 30 people. Zoom allows us to hold our plenary meetings on a Monthly or bi-Monthly basis. Currently, only the Center for Research in Computing is using Zoom in their projects. Occasionally we use Zoom for other training or administrative sessions.,Interactive online sessions with screen-sharing. Good audio quality. Good recording quality. Cloud service recordings. Intuitive desktop and mobile interfaces.,Improvements in the mobile interface. Improvement in audio quality when video is turned on. Options for coupling meeting notifications with calendars (google, icloud, etc.).,9,Cost savings. Good quality online meetings. Provides recording of online meetings.,No, we don't use Zoom Rooms, so I can't say anything about this feature.,GoToMeeting and Cisco Webex CallingZoom is so much more intuitive than other meetings services I have used!With 40 stores and a team of employees around the country, Zoom has been an amazing tool in keeping our internal team here connected with constant face to face meetings. We're also able to use it for meetings with business partners and for hiring and training.,It's easy to connect! We have team members joining meetings via desktop computer, smartphone video, or just calling in, and they have all raved about how easy it easy to connect. It's so quick and painless to schedule a meeting! It takes me less than a minute, and I love all of the options available with a simple click as I'm setting it up. The visual presentation with several uses on-screen at once is perfect. It's easy to see and keep track of all meeting attendees.,I've been using Zoom for several months and don't have a single idea for improvement at this point.,10,Zoom allows us to conduct training that we used to do in person, saving us the cost of travel. Zoom allows us to better connect and roll out initiatives to a team of employees around the country. Zoom allows us to build better rapport with business partners around the country that we may not be able to see in person for months.,No,Webex MeetingsIn the world of ZoomIt is basically used by the entire company. Our company is 80% distributed, so Zoom and video conferencing are very essential. From Finance to Engineering, everyone utilizes Zoom.,Screen Share Integration with Google Apps Personal meeting ID Record meeting,Connectivity Audio and some preferences,9,None really,It is amazing. Sometimes the hardware has issues that caused us to restart it but the fix is usually a 2-minute fix and it is up and running again.,BlueJeansZoom is Zooming ahead of the competitionWe are using Zoom for weekly meetings by almost every department within our organization. We use to do screen sharing sessions when troubleshooting issues end users are having or when we are needing to touch base as a team.,Reliable Easy to use Integration with other systems,We occasionally run into issues scheduling meetings. The new look is causing us some headaches getting used to it.,9,Zoom is less expensive than competitors. Zoom tends to be more reliable with the limited bandwidth locations we have. It allows for greater collaboration when employees are spread out among multiple locations.,I am not sure if we use Zoom Rooms,Webex Meetings, GoToMeeting, Skype and BlueJeansNever miss a client meeting!We utilize Zoom in our Customer Success department to have clean communication with our clients. We have a high touch success model and Zoom helps us quickly and effectively conduct meetings with our clients. We can share our screen easily and share important information back and forth. It addresses the issue that our book of business is national and global and there are no barriers to us connecting with Zoom.,Screen sharing Conference calls Demos,Sometimes when you share a screen, the little bubble that shows you the guest list makes it hard to see what's on your screen.,10,We never miss a meeting or have issues connecting!,We do not use this feature.,GoToMeetingZoom is the best video conferencing product out there for day to day professional useI was first introduced to Zoom about 7 years ago by a client that needed a basic video conference service. I was immediately impressed by the simplicity of use, which enabled even mid-level technicians to execute events that it was used on. We now use Zoom as the basis of any small video conference across the business, up to large scale full production communication. It is my personal choice for phone and video conferences for internal or external meetings/ I have my own personal account within the business. The number one problem that Zoom addresses for me in comparison to standard phone conferencing (which incidentally is the primary reason I have a personal account) is the moderation. The lack of moderation on our old phone conferencing system made teleconferences very hard to manage if someone's phone went rogue. Zoom allows me to deal with that issue, with the added benefit of video and screen sharing if required.,Moderation Screen sharing Room system integration (SIP / h.232) Pricing,Remove the need for the telephone restrictions to more countries in the basic product Open up higher broadcast quality options,10,Improved collaboration internally due to increased moderation and screen sharing options Easy product to offer our clients for their video/tele-conference needs Income stream,I personally do not use Zoom Rooms.IT administrator's and end user's lives made EASY.Zoom has been an incredible tool which replaced Skype for business in my organization. It's being used by the whole organization. Being a cloud video conferencing tool, it solved many problems that we were facing while using Skype for Business a few years back. Quicker in implementation and peace of mind for the IT team.,Cloud Video conferencing solution avoids complex hardware appliances for hosting locally, hassle-free setup by IT team, less time to deploy. End to End encryption and less bandwidth consumption. HD video and voice features. Easy to use and does not need training for end users. All categories of people use it. Zoom conference rooms are great and easy to use. Very competitive pricing and has various price packages. Plugins for Mail clients, browsers, etc. are really great features. Joining by phone is greatest advantage. Recording the session and maintaining the recording over cloud is wonderful feature. Wonderful administrative console and controls offered.,Administrators should be able to specifically able to enable recording feature for individual user. At present enabling recording feature enables for all users. Creating different groups in corporate and Security rules to restrict communication among the groups is not available. Large group meetings have some restrictions on mute/unmute voice and video after the meeting starts. Using Mac for Zoom rooms can be expensive for some of small companies. Some of the zoom room multiple screen setups reflect differently at times while the changes are made while conferencing is ON. AD integration and avoiding non corporate workers to communicating with corporate workers. Data sharing restrictions outside corporate. In short there are many Security controls absent.,10,+ Collaboration has never been better since we switched to zoom. + Cost control is significant. -- Security controls are a challenge which I have mentioned in Cons. + Almost Zero tickets related any assistance for Zoom with Helpdesk.,Zoom Rooms are one of the best offerings for corporate. We have not trained or create a Zoom Room to help documentation. Users just started using on Day 1 without any questions. Sharing of screen, calendar integration of the Zoom Rooms, Interoperability with other platforms (Cisco/Polycom), Display options, Live check for any Jitters in the conference and participants, etc.,Adobe Connect, Polycom RealPresence Group Series, BlueJeans and Skype for Business (formerly Lync)Best video conferencing toolZoom is being used by our whole organization. We were able to consolidate all of our video conference services to Zoom. The #1 feature that our user's requested was recording and Zoom was able to address that.,Ease of use when scheduling Easy to join a meeting Easy to record a meeting,Cannot use dual iPads to display schedule in one room. Better security when it comes to outside users joining a meeting or viewing a recording. Would love to see Zoom work with Google Jamboard.,10,Cut annual cost of web conferencing Free digital signage Unlimited scheduling on Zoom Rooms,We have one Zoom Room for now. Our CEO loves Zoom and prefers it over other conferencing solution.,Webex Meetings, UberConference and DialpadReliable, must-have tool fostering amazing collaborationCurrently, everyone uses Zoom across my company. We use it to communicate easily across teams and locations. I work 50% remotely so Zoom is absolutely necessary to participate in HQ meetings. The connection is very reliable and I trust it with my meetings that span over 25 people for hours at a time.,Easy to initiate a meeting Reliable connection Easy to share my screen,Security/privacy Ability to stabilize connection when WiFi is poor,10,Saved costs by allowing people to work remote Making cross collaboration very easy Instant 1-1s without any set up work,We do not use Zoom rooms.,Google HangoutsGreat ProductZoom is being used in my department to hold video interviews with managers and candidates who would otherwise be unable to meet in person. This allows for a more personal conversation and we can also video the interview for future reference.,Allows for personal conversation amoung individuals in serval different locations. Ease of use for first-time users. Provides recordings for future reference.,Formatting of the invite could be cleaner and better organized.,10,Reduced cost of travel for employment interviews. Increased comunication effectiveness.Click and connect with ZoomReal estate is an ever-changing industry that requires cutting edge tools to help consumers understand the state of their market and the value of one of their greatest assets. Zoom helps me to connect & better show consumers and colleagues this information in real-time while recording the information for future use.,Allows for collaborative discussion. Works on multiple devices so you're not tied to the computer. Records in multiple formats (video, audio, and chat files) allowing for clear communication. Integrates with Gmail & Google Calendar to help keep your time managed.,The file-sharing feature only shares at that moment with whoever is online right then. I'd like files to share separately from chat and remain available throughout. The Emojis for applause, thumbs up, etc. should be integrated into chat, not in a separate area: participant.,10,No more long drives in heavy traffic! Zoom meetings are more convenient. The ability for my client to share their screen helps me to understand my client's needs better My time is valuable and now I can save time & money by meeting more often with less drive time, helping more people than if we met in person.,I don't use Zoom Rooms.,Webex Meetings, Adobe Connect and GoToMeetingZoom, a reason to not miss court.We use zoom in a mixed technology setting (Polycom, laptops, cell phones). We use it across our entire organization. It allows us to efficiently connect our proceedings with other parts of our govt to cut down on time spent and costs of transport.,The quality has been extraordinary. We used a competing solution before but it never quite met our expectations. The reliability of Zoom has been excellent. We have never experienced any downtown from the service. The user interface is simple making it easy for even our less experienced users to catch on and not feel intimidated.,The recent security issue with mac should have been handled before it was released to the public.,10,Reduced cost of transporting prisoners. Able to safely and efficiently conduct hearings. Permit families to adopt without having to have them travel from another state.,SkypeThe only option for enterprise communication and collaborationWorkfront uses Zoom Rooms, Meetings, Webinars and Phone across the entire organization. It streamlines our communication channels and processes through their approach to easy to use unified communication.,Zoom meetings are easily the most user friendly application we currently use. Zoom support is quick to respond and resolve all of my requests. Every Zoom support ticket has been one-touch. The administrative side of Zoom is centralized and simplified to a good balance. My admins love the straight forward approach to the admin portal and reporting.,Zoom is expanding aggressively which means there are some pain points around new features.,10,Zoom has reduce meeting times across the org as a result of implementing Zoom Rooms. We have been able to reduce the downtime for our communication and collaboration services by over 80% in the past 3 years. Our users have an easier time connecting with customers, which enables our business to thrive. Issues with communication/collaboration have gone down by 75%.,Zoom Rooms has been rolled out to all of our conference rooms with a meeting satisfaction rate consistently over 95%. The quality and consistency are the biggest features that improve the end-user experience and reduces the number of time technicians and admins spend on conferencing and collaboration technologies.,GoToMeeting and Jive Hosted VoIPZoom just WORKS!!!!!Zoom is being used by several departments by key employees responsible for outside communication with vendors and clients. Most of the time it is audio-only, but we have been using more and more of video and this helps us to look more personable.,Works the first time. Easy to use (limited training needed for my employees). Easy to Manage.,Better email visuals (When setting up a meeting in Outlook with Zoom, it's plain text and not attractive). Difference between creating a meeting right now vs a recurring meeting (I end up doing the wrong thing until I really look at the description).,10,It works when we expect it to! (We came from Skype Business, and it was a constant nightmare). Better communication between our remote employees and corporate office. Better face towards potential clients.,We plan to use it soon after I provide more training to the key users.,Skype for Business (formerly Lync)Zoom is a good option for college teaching and collaborationI use Zoom for teaching at the graduate level. Synchronous class sections help students connect to each other and instructor. Zoom has a lower learning curve than most Synchronous services at an affordable price. We use break-out rooms, polls, and other features. Students are mostly able to self-tea h on the technology.,Break-out rooms. Easy to use. Not resource intensive. Mobile app.,Service outages age not unusual. Recording to local device is not intuitive for re-sharing. It would be nice to record break-outs.,8,Improved collaboration. Ease of access. Low bandwidth.,Zoom. A reliable, time saving, meeting and webinar software.Zoom is used primarily by our Go-to-market team. Zoom is the primary meeting channel our sales team uses to conduct sales meetings, free trial trainings, and demos. Our marketing team uses zoom for customer content calls and to host webinars. Zoom provides our team and meeting guests a reliable and easy way to connect with each other remotely.,Zoom is reliable. You can always count on Zoom to work, whether you are on your phone or on a computer. Zoom allows you to auto-record or manually record meetings, making it easy for our team to soundbite and review information. Zoom business transcribes all cloud recorded meetings, saving our marketing team tons of time and money in repurposing quotes and recorded content from a conversation.,I wish Zoom had a Calendly integration, where you could share a calendar and have a meeting auto popup in Zoom. It's a one-stop-shop. Zoom's interface on the management side could be cleaner and easier to navigate within. There are a lot of features and selections, and it can be overwhelming sometimes to figure out the settings you prefer. Zoom could provide better training resources, besides one long document. They should diversify their training portfolio to video and short-clips.,10,Before Zoom we had Join.me, which was not the most reliable. Our team is able to rely 100% on Zoom, knowing that it is going to work and connect our team with others. This gives our go-to-market team peace of mind, and is one less thing we have to worry about. Before Zoom we used Rev to transcribe recordings which cost us money per recording. We upgraded our Zoom account to business, which includes unlimited free transcribing for all recorded meetings. This has saved us the money it cost to upgrade. Before Zoom we used Rev to transcribe recordings, which required extra steps and a longer period of time from recording to complete transcription. We upgraded our Zoom account to business, which includes unlimited free transcribing for all recorded meetings. This process saves us time getting recordings within an hour or two after a call and webinar.,Currently, our go-to-market team does not use Zoom Rooms. From my understanding, Zoom Rooms allows teams to wirelessly connect via video and audio through on-screen conferencing. It is a good tool for remote employees. Dyknow does not have remote workers, therefore we do not have a need to use Zoom Rooms when we meet.,Join.me and Skype for Business (formerly Lync)Zoom is by far the best meeting tool availableZoom is now our online meeting tool for all clients calls. We use it across the organization. Zoom allows us to quickly and easily connect and present via audio and video with our clients regardless of where they are located globally and it never fails.,Installs quickly and easily: no one has ever told me they were unable to install Zoom to join a meeting with me, unlike every other meeting tool I've used. Audio and video quality is excellent. Allows anyone on the call to easily present and share their screen.,There's very little if anything missing from Zoom. I've never used a software program that was more reliable.,10,Zoom has given us the confidence to set meetings with our most valuable prospects without any fear of technical issues. Major time savings from not having to reset calls because someone can't join or get it installed on their computer.,I have not used Zoom rooms.,GoToMeeting, Join.me, Webex Meetings and HighfiveZoom is exactly what they say it is - Awesome!We converted from GoToMeeting to Zoom about a year ago. Instantly, the reliability was far better. While I'm personally not a fan of video conferencing, Zoom does it very well and even has a number of very nice features like backgrounds and automatic recording of a meeting either to their cloud or to a local server. But where Zoom is really shining for us is in phone service. Our staff is geographically distributed all over the United States and we've never had a phone system that will allow us all to transfer calls and all call out on a common number. Zoom Phone allows us to do this, plus - again - a number of great features like call recording, call routing, and logging. My only complaint is that I wish I would have had some money to invest in their IPO. Their stock has been performing amazingly well, just like their service!,Video conferencing. Phone service. Customer service.,The phone service is still maturing. There is room for growth there.,10,After 25 years in business, we now have phone service. That's a positive in our book. We can transfer calls, and have a human receptionist transfer to any member of my team no matter where they are. Video conferencing is now something we do every day. It's brought us closer to our customers, and closer to each other.,GoToMeeting,11,1,Phone Conferencing Chat,We do a lot more conferencing now. The ability to have a single app that controls chat, video, and audio conferencing is amazing.,10,No,10,Yes,Literally, every single time we've contacted them the support was exceptional. Real people providing real answers and real help. Can't ask for more. I hope they never lose this edge as it's a level of service that is rare these days.,The web portal is thoughtfully designed and easy to navigate. The desktop app is also thoughtfully designed and easy to navigate between chat, phone, and conference.,Setting up call routing isn't particularly difficult but it's detailed.,Yes,10My One-Stop Shop Virtual Relationship Building ToolZoom is currently being used in several ways across the entire business from helping us to carry out online virtual meetings to hosting live group workshops and creating how-to video tutorials. It is our one-stop shop in keeping in contact with our current clients and building relationships with potential new prospects. Zoom saves us time and money with having to travel and meet clients face to face within the London area.,Zoom is a great online conference meeting software that our clients can join us on via their mobile or desktop computer. Particularly useful that you can screen share with others on the call as well as present PowerPoint presentations and demo your mobile screen using the mirroring capabilities. If you wanted to record a front-facing video, I love the fact you can change your background to not look like your in the office or at home. What is really great is that all meetings or any type of video recording using Zoom is downloadable to your desktop and can be saved on your Zoom account cloud storage.,It would be great if Zoom had a few basic video editing features for the videos recorded using Zoom. When participants are waiting to enter the meeting it would be nice to be able to have waiting music. I would love to be able to embed videos recorded via Zoom to my website instead of having to upload it to Vimeo or YouTube.,8,Saving time by not having to meet clients face-to-face. The combination of all the features has saved us money overall. Ability to build relationships with people around the world due to it being online.,No, we currently do not use Zoom rooms but would be interested in trying it very soon. Before doing so I feel I may want to get some training to help us understand in detail the benefits and how it works.,Skype, GoToMeeting and Google HangoutsI've been in two remote companies. Both would have been lost without Zoom.As a fully remote team, we use Zoom every day. It's useful for our internal meetings (both group meetings and 1:1s) and also for external meetings with prospects, partners and other stakeholders. Whether it's a one-off meeting started spontaneously or a recurring meeting with the entire team, we couldn't do the work we do without Zoom.,Reliability. Behaves correctly more than any video conferencing app I've ever used. Quality. Along with reliability, both the audio and video quality are impressive, even on a not-so-great connection. Feature set. Aside from standard video calling features, Zoom offers cool customizations and extra features, too.,Connection drops. They don't happen often, but when they do, it's a drag. Any video app will struggle with this. Custom links. I like having a custom Zoom link to send, especially to prospects, but that's only available in high-dollar plans.,9,Video calls we can rely on (as a remote company, it's how we communicate). Easy-to-run webinars. More team cohesion because the conversation feels more natural.,I have used Zoom Rooms in the past (at another, bigger remote company), and they're great! Really cool functionality for starting as a group and then doing breakout sessions. Very seamless.,Google Hangouts, GoToMeeting and Join.meThis is the software you need to be using.We sell software as a service and utilize Zoom to do our product demos and hold other virtual meetings. It is a very easy software to implement and has a great interface for both the users and the admins. Cost is great, and we have had virtually no problems with Zoom!,Price Easy to Use Reliability,Need a strong internet connection Limits on personal meetings,10,Time Savings Ease of use,Yes - we utilize our Zoom Rooms for almost all of our demos. It allows us to automate responses and ensure that people have the information they need to contact us and get into the virtual meeting. This has been a great help as we have been booking more and more demos. Zoom has made it easier for us to do what we need to do to close sales.,GoToMeeting and Webex MeetingsEase of AccessWe use Zoom to hold our meetings across the US. We do conference calls via it as well. It is used by our whole company for various purposes mainly to make sure everyone can attend a meeting remotely from their place. Zoom offers a variety of options to make meetings more interactive and resourceful. It is definitely a big competitor in the market for the face to face interaction software.,The software is very user-friendly and it provides instructions to the user to make sure they can handle their tasks easily. Zoom offers great sound and video quality and at the end of the calls asks the user for the quality of their call to ensure that their users are getting the top notch service. The platform is very easy to navigate around and makes it easier to train new members of the organization.,I think the video quality of Zoom can be better at times. Some technical issues can be resolved on a better scale by providing more FAQs. Zoom can make the software filled with more colorful interactions. It definitely gives a sense of an older versions of Windows so I think the design of the software can be improved.,9,Zoom has helped our company over time connect with talented officials throughout the US without booking their whole day. Zoom has recently helped our company's quarterly earnings by 20%. We were able to host more meetings and discuss the potential growth factors with people in different time zones.,A Fantastic Feature-Rich Tool That Enables Close-Knit and Personalized CollaborationZoom is one of the conferencing software applications that is used within my organization. It has been a very reliable tool that offers a relatively consistent experience for meeting across our large company. I work within a large-scale manufacturing company and Zoom is used primarily within the administrative areas of the business. However, Zoom is accessible to all employees and is often used during our quarterly town halls that involve all workers. Zoom offers an efficient way to host, set up, and join large meetings across a variety of locations. Joining meetings is easy and collaborating in real-time improves business communication immensely. Furthermore, the quality of audio and video on the platform is superb. This enables our leadership to clearly set goals, expectations, and share news company-wide.,Ease of use - Joining meetings with Zoom has been one of the best experience for video conferencing software that I have experienced Zoom's audio and video quality is fantastic. There are rarely moments of downtime when using the software Zoom offers both desktop and mobile conferencing. Joining meetings from either platform works really well!,Meeting with external clients can be difficult - as each Zoom attendee will need to download the application. Free accounts have access to only 40 minutes of meetings. The chat app is adequate but room for improvement Users cannot call into a meeting if the host is not actively on the call.,9,Zoom offers fantastic quality audio and video for sharing important information with employees across the country. Zoom integrates with many of our company's CRM and marketing tools Zoom offers automatic muting features. Large meetings often have the opportunity to be distracted or delayed by those who forget to mute and this feature is extremely valuable.,Skype, Skype for Business (formerly Lync), Workplace by Facebook and Cisco Webex Teams (formerly Cisco Spark)
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Zoom
941 Ratings
Score 8.8 out of 101
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Zoom Reviews

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Zoom
941 Ratings
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Score 8.8 out of 101

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Lorena Maduro profile photo
July 31, 2019

Zoom Lover

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scheduling and joining meetings is easy; sharing meeting IDs is easy.
  • Connectivity is great! We have rarely lost a call due to poor bandwidth.
  • Collaboration during meetings is a breeze (sharing screens, chatting, etc.).
  • When in a meeting, it is sometimes confusing to go from control panel to the meeting screen.
Read Lorena Maduro's full review
Emil Slusanschi profile photo
July 31, 2019

Zoom review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Interactive online sessions with screen-sharing.
  • Good audio quality.
  • Good recording quality.
  • Cloud service recordings.
  • Intuitive desktop and mobile interfaces.
  • Improvements in the mobile interface.
  • Improvement in audio quality when video is turned on.
  • Options for coupling meeting notifications with calendars (google, icloud, etc.).
Read Emil Slusanschi's full review
Garrett Sheehan profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's easy to connect! We have team members joining meetings via desktop computer, smartphone video, or just calling in, and they have all raved about how easy it easy to connect.
  • It's so quick and painless to schedule a meeting! It takes me less than a minute, and I love all of the options available with a simple click as I'm setting it up.
  • The visual presentation with several uses on-screen at once is perfect. It's easy to see and keep track of all meeting attendees.
  • I've been using Zoom for several months and don't have a single idea for improvement at this point.
Read Garrett Sheehan's full review
Venugopal Karamsi profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Cloud Video conferencing solution avoids complex hardware appliances for hosting locally, hassle-free setup by IT team, less time to deploy.
  • End to End encryption and less bandwidth consumption. HD video and voice features.
  • Easy to use and does not need training for end users. All categories of people use it.
  • Zoom conference rooms are great and easy to use.
  • Very competitive pricing and has various price packages.
  • Plugins for Mail clients, browsers, etc. are really great features.
  • Joining by phone is greatest advantage.
  • Recording the session and maintaining the recording over cloud is wonderful feature.
  • Wonderful administrative console and controls offered.
  • Administrators should be able to specifically able to enable recording feature for individual user. At present enabling recording feature enables for all users.
  • Creating different groups in corporate and Security rules to restrict communication among the groups is not available.
  • Large group meetings have some restrictions on mute/unmute voice and video after the meeting starts.
  • Using Mac for Zoom rooms can be expensive for some of small companies.
  • Some of the zoom room multiple screen setups reflect differently at times while the changes are made while conferencing is ON.
  • AD integration and avoiding non corporate workers to communicating with corporate workers.
  • Data sharing restrictions outside corporate.
  • In short there are many Security controls absent.
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Bon Neovakul profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of use when scheduling
  • Easy to join a meeting
  • Easy to record a meeting
  • Cannot use dual iPads to display schedule in one room.
  • Better security when it comes to outside users joining a meeting or viewing a recording.
  • Would love to see Zoom work with Google Jamboard.
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Tari Krupinski profile photo
July 31, 2019

Great Product

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows for personal conversation amoung individuals in serval different locations.
  • Ease of use for first-time users.
  • Provides recordings for future reference.
  • Formatting of the invite could be cleaner and better organized.
Read Tari Krupinski's full review
Jacqueline Lechner profile photo
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Allows for collaborative discussion.
  • Works on multiple devices so you're not tied to the computer.
  • Records in multiple formats (video, audio, and chat files) allowing for clear communication.
  • Integrates with Gmail & Google Calendar to help keep your time managed.
  • The file-sharing feature only shares at that moment with whoever is online right then. I'd like files to share separately from chat and remain available throughout.
  • The Emojis for applause, thumbs up, etc. should be integrated into chat, not in a separate area: participant.
Read Jacqueline Lechner's full review
Michael Mills profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The quality has been extraordinary. We used a competing solution before but it never quite met our expectations.
  • The reliability of Zoom has been excellent. We have never experienced any downtown from the service.
  • The user interface is simple making it easy for even our less experienced users to catch on and not feel intimidated.
  • The recent security issue with mac should have been handled before it was released to the public.
Read Michael Mills's full review
James Sennett profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Zoom meetings are easily the most user friendly application we currently use.
  • Zoom support is quick to respond and resolve all of my requests. Every Zoom support ticket has been one-touch.
  • The administrative side of Zoom is centralized and simplified to a good balance. My admins love the straight forward approach to the admin portal and reporting.
  • Zoom is expanding aggressively which means there are some pain points around new features.
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Savannah Ehrlich profile photo
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Works the first time.
  • Easy to use (limited training needed for my employees).
  • Easy to Manage.
  • Better email visuals (When setting up a meeting in Outlook with Zoom, it's plain text and not attractive).
  • Difference between creating a meeting right now vs a recurring meeting (I end up doing the wrong thing until I really look at the description).
Read Savannah Ehrlich's full review
Rachel Green profile photo
Score 10 out of 10
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Pros and Cons

  • Zoom is reliable. You can always count on Zoom to work, whether you are on your phone or on a computer.
  • Zoom allows you to auto-record or manually record meetings, making it easy for our team to soundbite and review information.
  • Zoom business transcribes all cloud recorded meetings, saving our marketing team tons of time and money in repurposing quotes and recorded content from a conversation.
  • I wish Zoom had a Calendly integration, where you could share a calendar and have a meeting auto popup in Zoom. It's a one-stop-shop.
  • Zoom's interface on the management side could be cleaner and easier to navigate within. There are a lot of features and selections, and it can be overwhelming sometimes to figure out the settings you prefer.
  • Zoom could provide better training resources, besides one long document. They should diversify their training portfolio to video and short-clips.
Read Rachel Green's full review
Josh Soucy profile photo
Score 10 out of 10
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Pros and Cons

  • Installs quickly and easily: no one has ever told me they were unable to install Zoom to join a meeting with me, unlike every other meeting tool I've used.
  • Audio and video quality is excellent.
  • Allows anyone on the call to easily present and share their screen.
  • There's very little if anything missing from Zoom.
  • I've never used a software program that was more reliable.
Read Josh Soucy's full review
Ayo Bamgbose, Assoc CIPD, MSc profile photo
Score 8 out of 10
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Pros and Cons

  • Zoom is a great online conference meeting software that our clients can join us on via their mobile or desktop computer.
  • Particularly useful that you can screen share with others on the call as well as present PowerPoint presentations and demo your mobile screen using the mirroring capabilities.
  • If you wanted to record a front-facing video, I love the fact you can change your background to not look like your in the office or at home.
  • What is really great is that all meetings or any type of video recording using Zoom is downloadable to your desktop and can be saved on your Zoom account cloud storage.
  • It would be great if Zoom had a few basic video editing features for the videos recorded using Zoom.
  • When participants are waiting to enter the meeting it would be nice to be able to have waiting music.
  • I would love to be able to embed videos recorded via Zoom to my website instead of having to upload it to Vimeo or YouTube.
Read Ayo Bamgbose, Assoc CIPD, MSc's full review
Andrew Clark profile photo
Score 9 out of 10
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Pros and Cons

  • Reliability. Behaves correctly more than any video conferencing app I've ever used.
  • Quality. Along with reliability, both the audio and video quality are impressive, even on a not-so-great connection.
  • Feature set. Aside from standard video calling features, Zoom offers cool customizations and extra features, too.
  • Connection drops. They don't happen often, but when they do, it's a drag. Any video app will struggle with this.
  • Custom links. I like having a custom Zoom link to send, especially to prospects, but that's only available in high-dollar plans.
Read Andrew Clark's full review
Zahra Najib profile photo
June 17, 2019

Ease of Access

Score 9 out of 10
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Pros and Cons

  • The software is very user-friendly and it provides instructions to the user to make sure they can handle their tasks easily.
  • Zoom offers great sound and video quality and at the end of the calls asks the user for the quality of their call to ensure that their users are getting the top notch service.
  • The platform is very easy to navigate around and makes it easier to train new members of the organization.
  • I think the video quality of Zoom can be better at times.
  • Some technical issues can be resolved on a better scale by providing more FAQs.
  • Zoom can make the software filled with more colorful interactions. It definitely gives a sense of an older versions of Windows so I think the design of the software can be improved.
Read Zahra Najib's full review
Joshua Melder profile photo
Score 9 out of 10
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Pros and Cons

  • Ease of use - Joining meetings with Zoom has been one of the best experience for video conferencing software that I have experienced
  • Zoom's audio and video quality is fantastic. There are rarely moments of downtime when using the software
  • Zoom offers both desktop and mobile conferencing. Joining meetings from either platform works really well!
  • Meeting with external clients can be difficult - as each Zoom attendee will need to download the application. Free accounts have access to only 40 minutes of meetings.
  • The chat app is adequate but room for improvement
  • Users cannot call into a meeting if the host is not actively on the call.
Read Joshua Melder's full review

Feature Scorecard Summary

High quality audio (376)
8.9
High quality video (376)
9.0
Low bandwidth requirements (322)
7.9
Desktop sharing (370)
9.3
Whiteboards (223)
8.3
Calendar integration (318)
8.6
Meeting initiation (363)
8.7
Integrates with social media (131)
7.2
Record meetings / events (345)
8.9
Slideshows (227)
8.7
Live chat (318)
8.7
Audience polling (169)
8.2
Q&A (200)
8.2
User authentication (242)
8.6
Participant roles & permissions (280)
8.7
Confidential attendee list (188)
8.4

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.

Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English