Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.777%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
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- Downloadables
- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5193)Attribute Ratings
Reviews
(326-350 of 734)Companies can't remove reviews or game the system. Here's why
October 15, 2019
Zoom is super easy
- The ability to easily interact with coworkers or attend video conferencing meetings has been wonderful.
- The chat function is simple and easy to set up groups.
- None so far.
October 15, 2019
Zoom is a great choice for press briefings
- Easy to join the meeting from a laptop or iPhone.
- Easy to see presentation materials.
- Rock-solid connections.
- Great calendar integration
- Add more video capture options.
- Develop a live transcription feature.
October 15, 2019
Zoom is an easy choice
- Easy to connect.
- Reliable - Zoom handles different bandwidths and devices gracefully.
- Multi-device support - Almost any internet-connected device can connect.
- Education specific features - Taking attendance, "seating charts", more polling options, and more breakout rooms features.
- Full feature support for Chromebooks - Can't join breakout rooms.
October 15, 2019
The video conferencing platform of today!
- Easy to use.
- User-friendly.
- Video and call conference meetings are great.
- App integration.
- Zoom Phone usage.
- Admin dashboard web page.
October 15, 2019
Great for connecting students to experts
- Easy connection, just click and you are ready for your session.
- Low bandwidth schools have the option to connect only through audio and I can hear them crystal clear.
- Easy integration of multiple cameras from different vendors.
- The ability to share multiple cameras at once helps with students' attention to a specimen and me at the same time.
October 15, 2019
It just works!
- Easy to configure and manage.
- An abundance of features from SSO integrations to Zoom Rooms.
- The stability and quality of audio/video is top-notch.
- Zoom Rooms require a Voice package. Makes sense but wish it was clearer at the onset.
- Transcription is pretty good but could be better.
October 15, 2019
Zoom for the virtual classroom
- Student/instructor engagement.
- Integration with standard business applications.
- Great audio and video quality.
- Great opportunity to build even better virtual learning tools.
- More affordable interactive screens.
October 15, 2019
Zoom proves to be a great solution
- Easy to use - We can get someone into a meeting from anywhere in less than 5 minutes.
- It just works - We have staff who use a wide range of platforms and Zoom works with them all.
- There is not a better distance collaboration tool on the market. We can work together from miles away and feel like we are in the same room.
- Better integration into a learning management system.
October 15, 2019
Amazingly simple, yet powerful collaborative tool!
- Connects easily.
- Ease of use.
- Interoperability.
- Cost.
- Marketing to end-users - Not enough market knowledge at this stage.
- Marketing to IT consultants - These companies are often responsible for identifying and recommending SaaS. Zoom needs a larger presence with these companies.
- Training on Zoom - A certification program would be beneficial.
October 15, 2019
Zoom works, and that's what matters!
- Provides the best video engagement.
- Enables (through hardware vendors) to have a much cheaper and easier installation of equipment to VC enable a conference room or other space.
- Provides a much more cost-effective way to have a major town hall event.
- Find a way to help better deal with audio/feedback issues (as having to now work more with users about having a "master" source of audio in a given room/space).
- Develop ways to help legacy user adoption (e.g. those that don't even want to press a button to end or start a meeting).
October 15, 2019
Zoom Review
- Wireless screen sharing.
- Meeting invitations.
- Good audio and video.
- Reseller channel relationship.
- Exchange integrations.
- Zoom room admin portal.
October 15, 2019
It just works!
- It just works, and works well.
- UI is very intuitive.
- Room integration with conferencing is super seamless.
- None! They do a fantastic job of keeping their product fresh! Keep up the good work!
October 15, 2019
Connect with your team throughout the globe!
- Coordinating our schedules is very easy to do with Zoom.
- Video conferencing with multiple users is extremely easy to use and view.
- Sharing screens and documents is super useful.
- Helping people use it for the first time is a bit time consuming.
- Sometimes the emails for scheduled Zoom calls do not come in or the conference number doesn't work.
- Having a side chat session that is easy to use would be helpful.
October 15, 2019
Zoom is going to take over!
- Cross platform calling
- One-touch to join
- Screen share
- Enable a browser function for Zoom Rooms
October 15, 2019
Zoom Review - Say goodbye to Skype and Hello to Zoom!
- Zoom Rooms
- Otter.ai - voice transcriber built in
- Complete IT Admin control
- Transcribe the voice translations faster
- Include more cloud storage
- Provide 1hr video meetings instead of 41 min
October 15, 2019
Stay connected anywhere
- Use of codes and links
- Easy sign in using Gmail
- Strong network connectivity, clear image and sound
- I like that the meeting time is at least 40 minutes. That's enough time to run 2-3 tests
- I like the active speaker view, full-screen and gallery views, simultaneous screen share, telephone dial-in numbers, desktop and application sharing, personal rooms or meeting IDs, instant or scheduled meetings, raise hand options, breakout rooms, and whiteboarding sessions
- Longer meeting times
- I'd like to use Zoom on my mobile phone to record my screen on iOS and Android
- Price per month could be more affordable for single users and testers
October 15, 2019
Zoomtastic!
- Network is stable
- Interface is easy to use
- Many useful features
- More features
- The user interface is extremely easy to use. This makes it so all skill levels can join a meeting easily.
- The audio and video quality for meetings is very good. This makes for clear sound quality and HD video.
- The Zoom chat and phone features add additional communication options.
- The record function is easy to use and allows users to record and send the file to people who may have missed the meeting.
- The Zoom Rooms alerts could be better set up so the admins are not getting countless emails every day.
- The dashboard could be better optimized for PC.
October 15, 2019
Gotta give it a try!!!
- Extremely user-friendly. Launching the application and connecting to a meeting is very easy.
- Because it is a cloud-based solution, we have not experienced latency or hiccups as of yet.
- I am not familiar enough with Zoom to offer input on improvement.
October 15, 2019
Zoom is awesome!!!
- Ease of use, with minimal training needed for our staff.
- Ability to troubleshoot call quality from the admin dashboard.
- Cloud-based call recording.
- Occasionally our staff has trouble with call quality, which is not related to the Zoom product, but usually their own connection issues. Only our Admin has the ability to log into the back end and seek out the problem.
October 15, 2019
Zoom makes things easy
- Easy background
- Zoom Phone portability between desktop and mobile, not forwarding
- Chats are much easier and have less lag than other products we have used
- Zoom Room device updates and setup could be a little smoother
October 15, 2019
Zoom for event based organizations!
- Easy to use
- Reliable
- Being able to use AI to pick up meeting times on G Suite, this way I don't need to plug in the fields.
- Fun filters
- Be able to see a transcript of the meeting
October 15, 2019
Zoom is great!
- Very user-friendly. We have a lot of people that aren't tech savvy, so having a product that is easy to use is great.
- The layout is great. Very straight forward and to the point.
- We use iPads and employees love the new tech.
- We like it more than BlueJeans!
- The remote login support is icing on the cake!
- I am still new to it and haven't come across an issue that is worth mentioning.
October 15, 2019
Ardelyx Tech Review of Zoom
- Easy to use
- Friendly interface
- Audio quality
October 15, 2019
Zoom for corporate training
- Overall easy and intuitive for a non-IT person to use
- Allows for easy screen sharing - especially for sharing video content
- Cost effective
- Some of my clients who use Cisco Webex have trouble understanding how to connect
- Some of my corporate clients do not permit employees to download Zoom on their desktops / laptops