Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.777%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5193)Attribute Ratings
Reviews
(376-400 of 734)Companies can't remove reviews or game the system. Here's why
September 25, 2019
Zoom is great because it is simple!
- Simple to use
- Call quality
- Rapid log on
- Contact center solution is less robust (initially)
- Setting up a call for real-time can take a bit of work if not pre-scheduled/set up
September 25, 2019
Zoom is great!
- Easy connection.
- Mobile version.
- Clear sound and video.
- The mobile interface could be easier and more intuitive.
September 25, 2019
The best all-in one web conferencing solution
- Ease of use - You can quickly start a new meeting and invite participants via email or with a URL link. You can also easily share your screen, annotate, record, create breakout rooms and more. The app and interface are laid out perfectly and is simple to use, can be mastered very quickly.
- Integrations - Zoom integrates super easily with a number of different tools. The ability to schedule calls/meetings right from the inbox saves a ton of time from having to manage and schedule with multiple logins or send an updated email invite with meeting information pre-call. Help to eliminate errors and coordinate more easily.
- The overall suite of features and functionality is really great. Audio, video, chat, screen sharing, recording and more. There isn't really anything that is missing from Zoom and has all you could want in a collaboration and conferencing tool.
- The ability to see chat conversations when in presentation mode/fullscreen.
- Sometimes it won't recognize what audio options I have set up or will switch to one that is not the default. Might just be something with my computer setup but recognizing the in-use or default audio options is occasionally confusing but easy to fix.
- When your internet connection is unstable you will receive a message that this is the case. There could maybe be a message that provides suggestions to help this such as turning off the video component or other app cues/ suggestions so doesn't continue to delay.
September 23, 2019
Zoom is a must have for businesses with multinational customer presence
- Screensharing
- Video-sharing
- Computer to cell-phone and vice-a-versa calls
- Low bandwidth consumption
- Ability to store recordings on the cloud
- Android App UI is confusing.
- It opens multiple windows and there are several unwanted options.
- Google Calendar integration is from Zoom to Google, which is tricky as contact sync with Zoom is not that good.
September 23, 2019
Zoom: The Easiest Tool for Web Conferencing
- Provides every team member with a Personal ID and link for "instant meetings". This is awesome to use with clients where there's a need to connect quickly, and eliminates the problem caused by so many conference lines/services: that you're not sure if anyone else is already using it.
- Zoom integrates beautifully with Calendly to assist with seamless scheduling of meetings.
- Zoom is incredibly intuitive to use, even for our clients who aren't the most web-savvy.
- Zoom's recording functionality is intuitive and seamless.
- Occasionally, Zoom can cause your computer to freeze as you're trying to open it and log into a meeting. This seems to be a result of not having downloaded the latest update.
September 22, 2019
Zoom - The name says it all
Score 10 out of 10
Vetted Review
Verified User
- Good video conferencing quality and is easy to deploy
- Lightweight system needs versus skpye lync communicator mean a responsive user interface
- Can handle large groups and has telcon features not found in some basic business messaging apps
- Make a longer screen share time for personal
- improve settings to control auto video chat
- UI can be a bit difficult to use at times.
September 21, 2019
Great meeting platform
- Scheduling
- Video
- Implementing
- Cost
- Features
- Not having to download
September 21, 2019
Zoom Review
- Scheduling.
- Screen sharing.
- Connectivity.
- None that I can think of.
September 20, 2019
Zoom is a great product for small, remote teams, but be weary of their security practices
- Reliability -- the video and audio quality is good and steady.
- Recordings -- Zoom allows meetings to be recorded in the cloud and downloaded at a later date.
- Meeting options -- Zoom allows you to adjust meeting settings to meet your needs, such as having a waiting room, automatic muting, and more.
- Expensive at scale -- Zoom requires each user have a separate license, instead of allowing an IT team to centrally manage and arrange meetings.
- No automatic meeting transcriptions on the Business Pro plan.
- Sloppy code -- Zoom has had a couple of privacy snafus due to the poor code quality of their software. This leads to a lack of trust between Zoom and their customers.
September 20, 2019
Zoom is THE room.
- Screen share is great
- Love the ability to add different backgrounds.
- More reliable than other apps I've used. Including the big guys.
- Making it easier to find the join audio and screen share buttons. People not used to the tool almost always seem to have trouble finding those buttons.
September 18, 2019
Zoom helps us ZOOM through training!
- It is user-friendly; easy to use.
- It's intuitive; easy to navigate.
- Using Zoom increases productivity; saves time.
- I can't say that there is anything that is hard to use. The only issue I've run into is having the connection drop and having to get reconnected. I don't know if that happens as a result of an issue with Zoom or whether the issue is our internet connection.
September 17, 2019
Great For Meetings and Trainings with Small Groups
- One on One conferencing is quick and easy.
- Even free options offer robust tools and options.
- Screen share and user controls make collaboration simple.
- Connecting peripherals is a little cumbersome.
- The interface isn't beautiful. Minor quibble though, everything is functional.
September 17, 2019
Zoom, zoom, zoom for increase in productivity.
- Simple and intuitive home screen.
- Easy scheduling for a recurring meeting.
- Integration with email clients to send meeting invites.
- Ability to use a more intuitive meeting ID will help improve meeting identification.
- Finding a meeting recording sometimes can be challenging.
- Limited toll-free dial-in number.
September 16, 2019
Easiest to use web conferencing solution
- Easy to onboard new users.
- Easy to join from pretty much any device.
- Good call quality.
- Zoom has been great, and I don't really know anything that they could do better.
September 15, 2019
Zoom gives the best quality in video meetings!
- Web conference.
- Video call meetings.
- Group chat between peers.
- Connection stabilization when doing video calls.
- It needs a message inbox, as that does not exist.
- It has a very dim interface. It needs more colors.
September 15, 2019
Zoom - a quick way to get teams collaborating.
- The annotation feature allow many options from linework, text to highlighting where user cursors are.
- Screen sharing is simple and has options to share specific applications.
- The video conference capability is smooth and i like how it highlights the current speaker.
- Tracking meeting attendance after a meeting is done is hard to locate.
- Sharing just a link to the meeting copies a lot of extra info not needed.
- Ability to see who a phone caller is only shows a phone number and doesn't relate to a screen attendee.
- Zoom is a brilliantly streamlined, lightweight but powerful videoconferencing solution that makes it easy for users to connect and to interact with one another in all the ways necessary for an online classroom.
- It also makes it easy for lots of users to connect from virtually any platform.
- In language teaching and learning, authentic face-to-face language interaction is crucial, and this software has allowed for an almost one-to-one approximation of face-to-face language teaching.
- So far, there's very very little that Zoom could improve.
- Scheduling can be a little bit tricky, as Zoom doesn't always integrate flawlessly with Google Calendar or Outlook Calendar.
September 14, 2019
Zoom is a great option for all levels of internal and external meetings
- Personal meetings.
- Company meetings.
- Recordings.
- I haven't really encountered any issues with this software.
September 14, 2019
Best webconferencing tool I've ever used!
- Easy to use: I have the software, but you can join a meeting from a browser as well.
- Virtual background: It's super fun to play with green screen backgrounds. No fancy software is needed, and it actually works better than most green screen software I've tried!
- The video quality is top-notch!
- I honestly can't think of anything that Zoom could do to improve. All of the limitations with the free version go away with the paid version, which is totally fair. I am very impressed with the product, and haven't used a better web conferencing tool.
September 14, 2019
A Tool for Webinars
- Webinars are very easy and quick to use.
- You can mute all users.
- You can provide features like 'raise hand' and 'Q&A.'
- Screensharing can be further improved.
September 14, 2019
Simple and high-quality videoconferencing
- Zoom is very intuitive for first-time users to join a meeting.
- The scheduling extension in Outlook makes planning future calls simple and easy.
- Sharing your screen is both high quality and easy to do.
- Zoom has some features like the whiteboard that are difficult to stumble across, and many users are unaware of them.
- The cloud recordings are of high quality, but there is no warning when you start recording that it will only be available for 30 days.
- It would be nice to record tracks of individual video and audio for post-production later.
- Amazing Mobile Application: Zoom's mobile application is the best so far that I have used for connecting in conferences or one-to-one calls. No voice drops, and a smooth transition from mobile data to wifi connections. Never will you feel that voice quality is bad. Even if there is a serious disruption in the Internet, still the tool manages and quickly fast forwards the whole conversation so that you do not miss on any of the topics.
- The screen can be viewed and controlled from the Mobile device itself: This feature is one of a kind, and is nearly impossible to find in any of the other conference platforms. No matter where you connect the call from, the screen presentation works across all the platforms without any lag.
- It does not require sign-in to connect: You can simply dial into the meetings without actually signing in anywhere. Simply click on the link and you are in the meeting. This is also a one of a kind feature that simply pulls your credentials from the device you are connecting from. It is super easy, and works perfectly every-time without fail.
- There are no cons that I have come across for this platform. However, a very small change that I would recommend is to keep some distance in Mute and Video on/off buttons, because someone can accidentally click the buttons, and then it is a very difficult situation to manage. Everything else is up to the mark in this platform.
September 14, 2019
Zoom outweighs the competition
- Recordings - These are vital for us for training. We cover a lot when we train a client on a new project, and because of the recorded zoom calls, we have saved ourselves a lot of time from having to answer follow up phone calls when someone forgets how to do a particular item we trained on because they now have the recorded zoom call to refer back to.
- Screen shares - We love utilizing screen shares for training and analytical calls. Screensharing is a must for training, but to be able to have screen sharing when explaining an analytical report to a client is such a bonus for the client. We can look at reports together and go over exactly what each section means without having to verbally describe a graph or statistical range.
- Integrations - Being able to integrate with Outlook makes booking meetings fairly seamless.
- Reliability - This has gotten better over the last couple of years but this is one area you don't want to have technical issues. Usually, a technical issue can be audio or spotty visual. Visuals have been great lately but every now and then we have technical difficulties with audio connecting that is not related to user error.
- Integrations - It would be nice to see zoom integrate with more platforms. This is probably already in the works, but the more the better in my opinion in order to cover the needs of a wider audience.
- Creativity - It would be an added benefit to having the platform utilize some more 'fun' options like emojis or screen effects. These are not always appropriate but when it is, it's just a great way to brighten the atmosphere in the business world.
September 14, 2019
Zoom has set-ups going smoothly
- Ease of use for first-time users.
- It works across multiple devices so we don't have to just use our macs.
- Recording meetings is very easy.
- Large group meetings can get chaotic and the muting options don't allow for a lot of customization.
- The user interface is not particularly smooth.
September 14, 2019
Zoom is the answer to your video/audio conference calls. Try it -- you will buy it.
- Zoom is easy to use.
- Zoom is quick to connect.
- Participants can quickly use and understand the product/service. It's well done.
- I find it very good and easy to use, though it would be nice to perhaps highlight the group and who is talking when not in video mode.