Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.777%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5193)Attribute Ratings
Reviews
(51-75 of 734)Companies can't remove reviews or game the system. Here's why
June 24, 2022
See, share, record
- Call recordings - we record all our scrum calls and especially the calls where we have to discuss new requirements. That way we don't have to worry about something that may get missed out while taking notes.
- Screen sharing - when we have calls with clients and they are reporting some issue or requirement in the system, they show us the problem via screen sharing. That way there's no gap in our understanding and we can avoid wasting time going back and forth due to miscommunication.
- No connection issues - we haven't had any instances of connection dropping during the calls which is great. Our calls are typically 5-8 members but we have tried Zoom with ~25 participants without any issues.
- If you pause a call recording for a certain amount of time, it would be great if there's a notification somewhere that it is paused. A few times when I was hosting a call, I paused it while waiting for all participants to join but then forgot to resume recording.
- When a message is received on chat, it sometimes gets missed. A more prominent notification (blinking/popup etc.) may be helpful.
June 24, 2022
Remote-Friendly Tool for Meetings
- It allows multiple people on calls. Messaging is also available.
- You can show the video to yourself first before you join the call.
- Calls can be recorded.
- There are free and paid versions.
- In the free version, if your time runs out it cuts off the call. It might be better to just charge the client.
June 11, 2022
Zoom for collaboration
Score 9 out of 10
Vetted Review
Verified User
- Ease of connection
- Share screen during meetings
- great vidoeo and audio quality
- user friendly
- best tool during Covid times
- Love the ability to change background
- Random call drops (rare)
- Lagging issue occassionally
June 10, 2022
A Highly collaborative video conferencing tool
- The whiteboard facility with annotation support.
- Screen sharing with record feature.
- Outlook and Google Calendar compatibility.
- Should be able to support a audience of 100+.
- The audio quality should be improved with a feature to remove background noise.
- Should improve security by authentication of link usage by designated recipient.
- Video calls
- screen sharing
- video recording
- The UI could be better
- backgrounds are limited
- chat features are limited
June 03, 2022
Zoom review
Score 1 out of 10
Vetted Review
Verified User
May 25, 2022
The High Quality Video Conferencing Solution
- Works on just about every device: Mobile phones, computers, and conference rooms.
- High-quality video: the Zoom video conference equipment is class-leading, and there always seems to be a high-quality stream to every device.
- The Chrome extension: The Zoom Chrome extension enables users to effortlessly add a Zoom meeting from within the Google Calendar.
- It would be helpful if there was an option to view all/most meeting participants on the screen at one time, this seems to be an issue when there are more then 3 participants.
- When someone wants to share their screen it can be overly complicated - there should be an icon available in the corner to do it in one easy step.
- Some of our vendors have a hard time getting Zoom work using the online meeting invite links.
May 23, 2022
Really good and recommended
Score 9 out of 10
Vetted Review
Verified User
- Annotate with participants on a whiteboard.
- Share multiple screens at the same moment.
- Ability to add a co-host.
- Ability to record a meeting.
- In-meeting chat.
- Separate meeting participants into groups.
- Login in to an account when joining a Zoom meeting using a link.
- Add 2FA (2-factor-authentication).
May 23, 2022
Zoom Review
Score 8 out of 10
Vetted Review
Verified User
- Interractions
- userability and ease of access
- large group settings
- additional features
- friendlier mobile experience
- better backgrounds offered
May 14, 2022
Great way to have job meetings
- eliminate distances between two or more actors involved in our projects
- save money to our company and time to the employees
- easy way to create meetings and allow many people to participate
- Really easy to use
- Maybe empowering the option in deciding who keep on the main screen when multiple people are connected into the zoom meeting
May 08, 2022
Easy to use
- Group meeting.
- Sound quality.
- Able to have breakout rooms.
- Adding additional invitees.
- Rescheduling option.
- Length of call allowed on personal account.
Score 5 out of 10
Vetted Review
Verified User
- Uninterrupted meeting connection
- Functionality with external microphones
- Complementary screen sharing
- Change in subscription plan will cost small businesses the most
- The lack of a warning for the new free meeting time limit creates a wedge in user trust
- $15/mo plan is not competitive with free services with similar functionality like WhereBy
Score 1 out of 10
Vetted Review
Verified User
- Group calls
- Saved history
- Saved notes
- Free calls
- No limits on calls since institutions pay the bulk of the contracts anyways
- More customer support for prooblems
April 29, 2022
Cisco WebEx Support Lost My Support
- I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
- I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
- The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
- I don't know if this exists with Zoom in a Zoom Room environment, but the use of what Microsoft refers to as Content Cameras would be nice (maybe it already exists).
- Assigning people as co-host exists is a great feature, but I haven't been able to control mute/unmute for other attendees. I don't know if this is supposed to be a feature or if I haven't been given access, I don't know.
- I have yet to see how to take control of another's computer, so if this functionality doesn't exist, it would be nice to add.
April 27, 2022
Easy to use and very effective for businesses.
- Very user friendly
- Virtually available for anyone
- Little to no technical issues
- More customization for branding on webinars
- Stopping access to recordings
- Unnecessary repetition of attendees who log in/out on reports
April 26, 2022
The Last Video Conference Software You’ll Ever Need
- Video meetings
- Webinars
- Recordings
- Live Captioning
- Admin User Settings Interface
April 22, 2022
A video calling, screen sharing and screen recording platform which has all the answers you are looking for!
Score 7 out of 10
Vetted Review
Verified User
- Calling
- Video calling.
- Screen sharing.
- Hundreds of participants get connected at the same time in same room.
- Its user interface is not easy to eye.
- Color theme is very dull.
- It is expensive.
- Its web version is very slow.
April 07, 2022
ZOOM has changed the way I do business
Score 9 out of 10
Vetted Review
Verified User
- Large viewing area for screen sharing.
- Easy host functions for muting and removing callers.
- Great visual filters for backgrounds.
- Can be a little confusing for those who are not tech savvy.
March 30, 2022
Zooming
Score 9 out of 10
Vetted Review
Verified User
- Video conferencing is like a face to face meeting.
- The microphone enables speech rather than texting.
- Provides the option of remote management of another computer.
- The texting feature provides a solid communication package.
- Zoom should be integrated with all browsers not just Edge.
March 17, 2022
Zoom Allowed Us To Grow During The Pandemic
Score 10 out of 10
Vetted Review
Verified User
- Quality of audio/video
- Low cost
- Ease of use
- Nothing, it works great as is.
March 09, 2022
Zoom strives for better communication in my team
Score 7 out of 10
Vetted Review
Verified User
- Zoom is very intuitive and simulates real life communication by providing us with tools that are user-friendly. I especially like the fact that I can schedule meetings and it will appear on my calendar with the direct link to it.
- Background change is nice and works well if I want to change to a more professional looking background.
- Non-users can join through an URL, which is extremely beneficial for us as some clients don't use the programs we use and they need to be able to communicate with us.
- Ability to create breakout rooms to split participants into certain groups, which we use for when we're hosting webinars or so.
- It has good pricing plans that adjust to our budget and allow us to keep communicating.
- End-to-end encryption to protect myself and my team.
- My biggest dislike about Zoom and I hope they fix it soon enough is that when I join a meeting and get disconnected because of network issues or other circumstances, I need permission to join the meeting again. This becomes an issue for us because if we're having an important meeting or displaying a presentation for the audience, it becomes troublesome for the host to stop the presentation to let people in, and it becomes troublesome for me to wait and possibly miss important information being talked about.
- The Android app is not intuitive nor visually appealing for me, although I have used it a few times only , I've found it to be quite tacky in comparison to the desktop version, where all the features are included and there are minimal bugs.
- Ability to split users into breakout rooms
- Easy workflow to screen sharing and recording on cloud or local devise
- Embedded questionnaire options
- Including Survey and post-questionnaire options is a great [idea], however, its current functionality is extremely limited
February 14, 2022
Best Video Communication System Ever
Score 10 out of 10
Vetted Review
Verified User
- Video transmission performance
- Stable communication
- The reservation for the meetings
- Open from web browser
- Load ppt directly in the room without sharing the screen
- Remote control use
February 08, 2022
A lifesaver for having safe and authentic meetings
Score 10 out of 10
Vetted Review
Verified User
- Secured communication with authenticity
- Sharing documents while on call
- Changing background for chatrooms
- Allows other applicable apps to access from zoom
- Timing of the meetings could be more and an option to resume the same meeting without conducting another meeting could be helpful
- Joining a meeting should be more feasible using the join link than having it redirected to webpages
- Cost could have been a little less
February 01, 2022
Zoom should allow customers to opt out of the annual subscription and downgrade to pay-per-use
Score 4 out of 10
Vetted Review
Verified User
- video conferencing
- breakout rooms
- customers often talk over each other, and the other person cannot be heard.