Zoom Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1247 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Do you work for this company?

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 394)

Charles Browder profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We use Zoom Rooms paired with the Avocor system technology. While not a true Zoom Room, it has the functionality to open one within it. We haven't had a great experience in this area, as the Avocor system tends to sign the room out of its exchange address, and then the room is defined as an "Unassigned Room" which really complicates the sign-in process. However, once signed in, the Zoom Room works flawlessly and is a wonderful experience.
Read Charles Browder's full review
Dylan Smith profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

Luckily, my manager has experience with Zoom Rooms and was able to show me the ropes. Zoom Rooms are incredibly versatile. What I really believe makes these rooms better than the older technology is simple: Customization. It's not just a blank screen, you can put slideshows on so that when clients walk by they are given a feeling of professionalism from your organization. Videos can be set to start when before the meeting to clear white noise and to build up to the meeting or event. I also believe that signage can be integrated into Zoom to show when meetings are and who has the meeting scheduled to prevent confusion and, "Oh, I didn't know you had this room reserved." scenarios.
Read Dylan Smith's full review
Dmitry Pashkevich profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We're only beginning to adopt Zoom Rooms. Overall it's fairly robust and we're pleased with how well the product handles multiple participants, as well as support for various hardware (no hardware vendor lock-in), but we occasionally experience issues with hardware being disconnected/iPad rebooting to install updates. Must be part of the learning curve though. We will likely upgrade our meeting hardware in the near future which will eliminate some of these pains.
Read Dmitry Pashkevich's full review
Austin Jones profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be resolved with training, but the concept of Zoom Rooms is so new to our employees that they are having difficulties understanding how and when to use Zoom Rooms.
Read Austin Jones's full review
Michelle Braun profile photo
November 01, 2019

Zooming along with Zoom

Score 8 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.
Read Michelle Braun's full review
Sarah Campbell profile photo
October 30, 2019

I gotta Zoom it to ya!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We wanted to set up our classrooms as Zoom Rooms but ran into difficulty because we would have so much variety of content sharing. It was disappointing that we couldn't make it work. (yet)
Read Sarah Campbell's full review
H. Alexander Bustos profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Zoom Rooms

Seamless and simple. Can’t speak enough of the high quality calling that Zoom Rooms provides, the ease of use and the ease of implementation. As the AV builds program manager at my organization, I am so happy to work with a product that is almost as simple as plug and play.
Read H. Alexander Bustos's full review
Doug Blankenship profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

Zoom Rooms have been a game-changer for us. We have 158 rooms and adding an additional 88 rooms over the next two quarters. As we evaluated Zoom Rooms, we needed a solution that was easy to use, implement, and provided improved collaboration with internal and external recipients/attendees with a simple way of sharing content, Zoom Rooms was that solution. We have found other ways of incorporating Zoom Rooms into workflows that added additional value with improved workflows.
Read Doug Blankenship's full review
Sam Muliner profile photo
October 17, 2019

Perfect solution

Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

Just today we were able to have 45 participants in a meeting and everything went completely smooth. There were no issues as far as audio quality, video quality or screen sharing. We are able to host 1on1 meetings, team meeting and all-hands meetings that all are flawless and give us the opportunities to grow and achieve a higher level of service to our customers.
Read Sam Muliner's full review
Rauri Finan profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

Zoom Rooms being hardware agnostic is key. AV hardware standards are constantly evolving, so it is nice to know the Zoom Room UI will be consistent for our users, even though the hardware may change over the years or from site to site. As a Zoom admin, every workday starts with checking the status on zoom.us and our company's Zoom Room dashboard.
Read Rauri Finan's full review
Kat Brewer profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We have one Zoom room, and it has made setting up for all hands at this location very easy and streamlined. We would love to add to our other large meeting spaces, but due the current need for a PC to run the Zoom Room, that has not been possible. With the new hardware that is being introduced, we may have more opportunities to expand to these other locations.
Read Kat Brewer's full review
David Moffett profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

The user and admin experiences have been phenomenal. Hardware agnosticism has made our Security team happy. Keeping everything Apple has made hardware management and procurement super easy.
The little details like sonic device syncing have been the killer UX that wows my users.
Read David Moffett's full review

Feature Scorecard Summary

High quality audio (578)
8.9
High quality video (580)
9.0
Low bandwidth requirements (512)
8.0
Mobile support (1)
7
Desktop sharing (574)
9.3
Whiteboards (361)
8.4
Calendar integration (510)
8.6
Meeting initiation (564)
8.9
Integrates with social media (220)
7.7
Record meetings / events (537)
9.0
Slideshows (380)
8.9
Live chat (480)
8.7
Audience polling (294)
8.4
Q&A (332)
8.4
User authentication (405)
8.8
Participant roles & permissions (454)
8.7
Confidential attendee list (316)
8.6

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English