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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

I use it sometimes, because I frequently conference to meet group and remote needs in real time. I think there are many features suitable for my business and I will continue to exploit them to give more scope to my investment in this application.

On the other hand the level of satisfaction, both …
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Zoom Rooms

We just start using Zoom Rooms but it is not as user-friendly as the Zoom app for audio and screen sharing. We needed IT to help to get this started. Hoping this gets easier in coming days.
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Zoom Rooms

I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.
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Zoom Rooms

Yes I use Zoom Rooms to set up intern weekly report meetings, using rooms allows us to share our internal collaboration to the headboard and set goals to achieve and send the agreements between departments. Zoom Rooms will give you the chance to overview the management progress share it among your …
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Zoom Rooms

I like the idea of Zoom Rooms a lot, but it is more for medium and big companies. We are a startup company with not a big team. I do not see the need to use Zoom Rooms yet. In the future, we will most likely consider Zoom Rooms.
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Zoom Rooms

As expressed in previous questions. Zoom rooms have been great to organize and schedule meetings across the sales and support teams. From customer meetings, product demo, remote support, internal meetings, coaching, partner enablement we are very satisfied with the Zoom capabilities. Compared with …
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Zoom Rooms

For what we use it for, Zoom satisfies our needs. Sometimes we have issues sharing recordings or recording privileges. Once I saw the other questions in this survey (shortly prior to this one) I began to think of other capacities it might have but I am unfamiliar with. It is possible that Zoom has …
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Zoom Rooms

Yes, Zoom Rooms allows us to reach a person within the company without having a different access link every time. I use a personal Zoom Room to keep up with my recurrent meetings throughout the week. It's an effective way to reach constant users and makes it easy to keep a record of important …
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Zoom Rooms

Yes, I Do. I am more than satisfied with this option. It is a fantastic feature which gives a simplistic way to automate and provides a small Video Conference room.
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Zoom Rooms

Yes, we use zoom rooms! We have about 4 in our location here in Chicago, and about 4 in Atlanta. These come in super handy, however, I prefer the individual faces, rather than the rooms where you can see everyone because of the clarity and video of the people. You can't always tell who is in there …
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Zoom Rooms

We just started to use it for our on-site conference room. It is amazing. We have an iPad in a nice stand on the center of the room and there are no instructions on how to use it and everyone has been able to use it while in the room without guidance. It has been a really good experience so far.
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Zoom Rooms

So far, we have not used them to initiate meetings. We have been invited to conversations which I speculated were probably being conducted in Zoom Rooms, though. In those situations, for us as participants, we were very satisfied.
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Zoom Rooms

We use Zoom Rooms and we are quite satisfied with the experience and quality of the product. We had used other software and Zoom Rooms is the best among them. I would love to use more of it and will be using for our business needs. Zoom Rooms provides a unique experience in terms of Quality and …
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Zoom Rooms

The Zoom Rooms are great for going in and sharing screens in a meeting or having a meeting with full teams in different locations. However, it is very common that the audio will simply not work and we have to manually dial in. This also hurts the audio quality when you manually dial.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(201-225 of 393)
Companies can't remove reviews or game the system. Here's why
July 31, 2019

Video Conferencing made easy

Verified User
Supervisor in Information Technology
Non-Profit Organization Management Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
Staff satisfaction is very high. The equipment cost is low compared to a Cisco product. The bandwidth requirement is very low. Staff really like being able to see everyone on the meeting. It is very easy to control the meeting from an iPad. We also use Zoom just to share content from a laptop in a room without having a meeting.
July 31, 2019

RMN Review from IT

Verified User
Technician in Information Technology
Retail Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
Yes, overall it's been an overwhelmingly positive experience. Most people in our org have had excellent reviews about how easy it is to just walk into a meeting and get things started.
July 31, 2019

The only option for enterprise communication and collaboration

James Sennett | TrustRadius Reviewer
James Sennett
Corporate IT Manager
Workfront (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
Zoom Rooms has been rolled out to all of our conference rooms with a meeting satisfaction rate consistently over 95%. The quality and consistency are the biggest features that improve the end-user experience and reduces the number of time technicians and admins spend on conferencing and collaboration technologies.
July 26, 2019

Zoom. A reliable, time saving, meeting and webinar software.

Rachel Green | TrustRadius Reviewer
Rachel Green
Marketing Demand Generation Manager
Dyknow (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
Currently, our go-to-market team does not use Zoom Rooms. From my understanding, Zoom Rooms allows teams to wirelessly connect via video and audio through on-screen conferencing. It is a good tool for remote employees. Dyknow does not have remote workers, therefore we do not have a need to use Zoom Rooms when we meet.
July 10, 2019

Zoom provides an excellent user experience for video conferencing and online meetings

Verified User
Program Manager in Other
Information Technology and Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
Yes. I've enjoyed the integrated experience and overall functionality when doing audio/video conferencing and wireless screen sharing. Zoom Rooms versatility has been helpful and I've used it for meetings where all attendees are in the same room/location as well as when remote attendees join from another location.
June 26, 2019

My One-Stop Shop Virtual Relationship Building Tool

Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Ayo Bamgbose, Assoc CIPD, MSc
Social Media & Digital Marketing Educator
Social Media Design School (E-Learning, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
No, we currently do not use Zoom rooms but would be interested in trying it very soon. Before doing so I feel I may want to get some training to help us understand in detail the benefits and how it works.
June 06, 2019

Zoom - finally, a collaboration solution that satisfies everyone

Verified User
Manager in Information Technology
Hospitality Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom Rooms
Zoom rooms are quite useful for our organization. Several meeting rooms are reserved for regular meetings and new participants can join easily to the meeting through the tablets running Zoom Rooms. The app is simple and the UI is very well designed. It is intuitive, you can easily navigate and figure out how to use it.
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