Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
December 12, 2023
Zoom met our needs during difficult times.
Score 6 out of 10
Vetted Review
Verified User
Our first exposure to zoom was during the lockdowns. We did what we could remotely and did a lot of screen meetings. As good as it is it is not a permanent substituete for face to face interatction. Zoom was easy to set up and use. We would typically have 5-7 remote logins and found it worked as well as we expected. Zoom was not a low dollar solution, We eventually went to Microsoft 365 which allowed Teams as a remote meeting application. There was no sense in our usin g both applications so we eventually went exclusively with Teams.
- Simplicity in administering meetings
- Stable platform whether using it on a PC or ipad or phone
- The ability to save meeting formats was helpful, We didnt have to re-do everything each time
- For me the sharing of a desktop for instructional purposes was more difficult than I expected.
- Zoom is not the low dollar application. They need to rethink their pricing sructure.
Score 5 out of 10
Vetted Review
Verified User
With the Zoom price increase on their free plan, they are strong-arming existing users and damaging brand goodwill. 1-on-1 Zoom lessons were previously free for unlimited minutes. Rather than identifying and eliminating their wastage and accounting for the goodwill, an unlimited free video conferencing service provides, without prior warning, they limited that time to 40-minutes. It is likely a blow to business with existing meetings on the books and it was not sufficiently publicized. If I stand to lose money on my existing meetings because my services cannot be rendered in the agreed-upon 55 minutes, how am I incentivized to upgrade my plan? Zoom and its fiduciary partners should reconsider their policy. However, I am impressed by the functionality of WhereBy and will be porting my services through them in the meantime!
- Uninterrupted meeting connection
- Functionality with external microphones
- Complementary screen sharing
- Change in subscription plan will cost small businesses the most
- The lack of a warning for the new free meeting time limit creates a wedge in user trust
- $15/mo plan is not competitive with free services with similar functionality like WhereBy
July 19, 2021
Zoom works well for most!
In line with the new hybrid workplace reality, we had to find an easy way to reach out to our users (and mostly clients) outside the usual paradigm. Zoom was the easiest and most commonly used video platform by our client. Even companies that used MS Teams and Webex as their pro solution, it was not uncommon for employees to use Zoom from time to time
- Easy connection to video calls.
- Works on all platforms.
- Good overall quality (audio & video).
- Security was/is not at the pro level.
- Feature set limited for common users.
- Limited integration to other platforms/devices.
April 20, 2021
Most stable software for online meet-ups
Zoom is the most stable software and is very useful for video conferencing. It provides rich functionality to the user to share their personal screen and also to have a discussion with their folks via online video conferencing. It allows the user to feel as if they are physically present in the meeting and having a discussion with their folks.
- Mostly used for online video conferencing
- Presentation functionality
- Chat feature
- Increase time limit for the video conferencing
- HD support for the video
- Need an app for usage
Score 6 out of 10
Vetted Review
Verified User
We use Zoom across the whole organization so far. Zoom helps us to organize meetings, chat, and schedule calls for the entire company.
- Video presentation
- Voice
- Chat
- Contacts
- No hierarchy as on Skype For Business (check manager, direct report to, etc.)
- Continuous outages lately.
- Many clicks to get to some basic areas.
- Problems with compatibility of plugins all the time.
May 29, 2020
The Zoom product is great, but the billing and customer service is on the opposite side of the spectrum
Score 5 out of 10
Vetted Review
Verified User
Zoom is being used to provide online learning and training to instructional faculty and enrolled health care students.
- Quality image and audio.
- Easy to use.
- Allows for virtual backgrounds.
- Offers a variety of meeting settings.
- Billing service
- Customer service
- Response to issues
- Adequate support
April 08, 2020
More Questions Rather Than Answers
Score 6 out of 10
Vetted Review
Verified User
During this COVID-19 pandemic our school district is using Zoom throughout the school district for teachers and students to connect for classroom meetings; including updates, check-ins, Q/A, socializing & personal connections for students and staff, seeing each other during time of isolation, having a story read aloud together as a class, and sharing with jokes.
- Face to face setting.
- Sidebar for Q/A or conversations.
- Ease of login.
- Captioning is not very accessible as someone must be typing during meeting time or use of an outside agency (CART) rather than voice recognition technology to have captioning readily available.
- The platform lacks and needs to have a dedicated box/tile for an ASL interpreter during a live presentation.
Across the whole organization for larger meetings. We have a need for connecting when in different locations as well as currently our space does not have large enough conference rooms for our larger meetings so we tend to use Zoom to address that issue. We also use it as a means of giving presentations.
- Accommodates many attendees.
- It can be used anywhere.
- It has some easy usability.
- Poor video quality (compared to competitors on the same machines on the same networks with the same number of attendees).
- Complicated, with many steps for simple use.
- Why have a passcode to exit?
September 20, 2019
Zoom is a great product for small, remote teams, but be weary of their security practices
Zoom is used across the whole organization for remote meetings and calls. We use it for one-on-one meetings, larger meetings, all-staff meetings, and board meetings. Zoom allows our organization to have a reliable and easy to use system for any meeting type, as some of our staff works remotely from all around the world.
- Reliability -- the video and audio quality is good and steady.
- Recordings -- Zoom allows meetings to be recorded in the cloud and downloaded at a later date.
- Meeting options -- Zoom allows you to adjust meeting settings to meet your needs, such as having a waiting room, automatic muting, and more.
- Expensive at scale -- Zoom requires each user have a separate license, instead of allowing an IT team to centrally manage and arrange meetings.
- No automatic meeting transcriptions on the Business Pro plan.
- Sloppy code -- Zoom has had a couple of privacy snafus due to the poor code quality of their software. This leads to a lack of trust between Zoom and their customers.
July 14, 2018
Be a training aficionado with ZOOM
It was in a previous role, but it was used for trainings and demos
- Oh wow- easy to use and navigate
- Interface was snappy- just a polished and professional looking product
- It was not resource intensive. In comparison - It just seemed like GoToMeeting or BlueJeans were really laggy
- I felt like it was too pricey compared to other enterprise options
- Recording feature leaves much to be desired
January 19, 2018
Smooth Meetings, Zoom is best.
Zoom is being used at our organization for business meetings and training purposes. We schedule meetings through Zoom and communicate over Zoom. We are a travel hospitality company and we interact with our clients and vendors on a regular basis. Zoom is helping us to broadcast our training sessions to several stakeholders at a time.
- Zoom is Best for the single user as well as multiple users to broadcast.
- Zoom is cost-efficient and reliable in terms of quality.
- As an industry leader, Zoom has moved our organization into the confidence of service delivery at its best.
- For payments, multi-currency must be required.
- There are possibilities for improvement in UI and UX.
- More flexible plans would be nice