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Overview

What is Zoomin?

Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.

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Recent Reviews

TrustRadius Insights

Customers who have used this product have found that it significantly speeds up the process of finding contact information, thus reducing …
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Pricing

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What is Zoomin?

Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

We be zoomin! ( Iron Man VR - Demo )

YouTube

Demo Reel - Zoomin

YouTube

Zoomin' App

YouTube

Live Demo: Injecting Docs Inside Your Web App | McAfee & Zoomin

YouTube

Demo be zoomin' [Old DBD]

YouTube

Zoomin by Adapt

YouTube
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Product Details

What is Zoomin?

Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.

Zoomin Features

  • Supported: Cross Touchpoint Content Delivery
  • Supported: Personalization
  • Supported: Self-Service
  • Supported: Sales Agent Enablement
  • Supported: Customer Support Agent Enablement
  • Supported: Content Updates
  • Supported: Recommendations

Zoomin Screenshots

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Zoomin Integrations

Zoomin Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll
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Comparisons

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Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customers who have used this product have found that it significantly speeds up the process of finding contact information, thus reducing the need for manual work. By utilizing its automation and analytics features, users have experienced a significant reduction in time to publication. This has allowed them to meet customer expectations and continuously improve their product.

Zoomin has proven to be an effective solution for housing and presenting large amounts of data. Users have successfully utilized its dynamic publishing platform with intelligent search capabilities to deliver quality product content in multiple languages. They have also been able to personalize content based on user profiles, enhancing the overall user experience.

Another key use case of Zoomin is providing a centralized location for publishing technical documents. This eliminates the need for customers to search through multiple sources, improving efficiency and reducing confusion caused by multiple interfaces and URLs. Overall, users have found that Zoomin enhances productivity by streamlining content management and delivery processes, leading to improved customer satisfaction.

Accurate and Easy to Use: Many users have found Zoomin's software to be accurate and easy to use, praising its user-friendly interface. This positive sentiment was expressed by multiple reviewers who appreciated the software's reliability in delivering accurate information and its intuitive design that made it effortless to navigate.

Multi-channel Gateway: Reviewers have highlighted the value of Zoomin providing a multi-channel gateway for their customers, enabling them to access content through various delivery channels. This feature has been praised for its ability to enhance the customer experience by offering flexibility in how they engage with the content.

Robust and Customizable Interface: Users have commended Zoomin's platform for its robust and customizable interface, empowering personalization and making critical information easily accessible. The platform's customization options allow users to tailor their experience according to their specific needs, resulting in improved efficiency gains and a more efficient workflow.

Rarely Updated Information: Some users have expressed frustration with the information provided by Zoomin, stating that it is rarely updated. They feel that this lack of timely updates hinders their ability to access accurate and relevant information.

Delayed Release Cycles: Several reviewers have mentioned that the release cycles for new enhancements can be delayed, causing inconvenience and hindering their ability to take advantage of new features. They have voiced their disappointment with the slow pace of development and bug fixes.

Complicated Document Preparation: Many users have found it challenging to prepare and upload documents, especially when dealing with more complex source files. This process requires extra effort and time on their part, which some find burdensome and inefficient.

Reviews

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Companies can't remove reviews or game the system. Here's why
Megan Gilhooly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.
  • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
  • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
  • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
  • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
  • Our new Zoomin based interface increased traffic to our doc site by 600%.
  • The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
  • Customer comments provided positive results as customers started to see we were making much needed improvement.
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