ZoomInfo Sales Support Reviews & Ratings 2024

Name: Introducing RevOS by ZoomInfo
Uploaded: 2022-06-13T13:34:49.000Z
Duration: 37 s
Description: RevOS is built around ZoomInfo's comprehensive B2B data. The Data can be put into motion to help connect with the next customers at precisely the right time.

Overview

What is ZoomInfo Sales?

ZoomInfo SalesOS is a modern go-to-market platform for B2B companies. SalesOS helps find buyers based on an Ideal Customer Profiles (ICP), advanced company attributes, and accurate contact information in B2B. It is used to identify the next customer using data-driven…

Recent Reviews

Useful for identifying intent!

10 out of 10

April 23, 2024

Incentivized

We used ZoomInfo Sales to understand how we can find out who key decision makers are and where they stand in their buyer journey using the …

Welcome to Your Best Lead Generator for the B2B Industrial Universe

10 out of 10

April 22, 2024

Incentivized

We use ZoomInfo Sales to gain leads for our industrial flooring company that caters to the food & beverage, chemical, and armament …

ZoomInfo Sales = more sold products and sales !

10 out of 10

April 22, 2024

Incentivized

I use to research and get the main players, total revenues and employees /sites so we can then see how much per site, or per week they are …

Horrible support, deceptive sales, sub-par product - DO NOT BUY!

1 out of 10

April 04, 2024

Incentivized

I was hoping to use ZoomInfo to find leads and send them emails or call them but have not been able to so far

Amazing platform!

10 out of 10

April 02, 2024

Incentivized

We use this as a sales intelligence tool to create better prospects to better meet sales quota.

ZoomInfo Review

7 out of 10

April 02, 2024

Incentivized

Used to find contact info for prospects and export into our CRM. Used by many different individuals that are involved in any form of …

Every Contact Anywhere Anytime, Right in Your Pipeline!

10 out of 10

January 10, 2024

Incentivized

ZoomInfo allows us to dig for information that would normally be unavailable. Contact names, numbers (direct, hq, cell), emails, business …

Zoominfo Review

8 out of 10

October 24, 2023

Incentivized

We use Zoominfo for Bulk and AD HOC data mining. This is then exported onto our CRM for our BD calling campaigns. The team also have …

Quality prospect data sourcing.

9 out of 10

October 18, 2023

Incentivized

Our outbound teams utilize the Advanced Search and ListMatch features, our ABM motion uses the WebSights feature, and we integrate with …

My ZoomInfo experience - still the best so far.

9 out of 10

October 12, 2023

Incentivized

Zoominfo is so far the most reliable B2B Sales platform that provides our sales and marketing team with quality leads and contact …

ZoomInfo SalesOS is a Gamer Changer!

10 out of 10

October 10, 2023

Incentivized

We use ZoomInfo SalesOS to identify new logo sales opportunities. The search features within ZoomInfo SalesOS allow us to really get …

Worth it for the quality of contact info compared to competitors

8 out of 10

October 09, 2023

Incentivized

We use ZoomInfo for prospecting companies and leads. We've been using it for a little over 2 years with BDRs and RSMs as our primary …

Most helpful tool spceially for sales or marketing! Must try this one.

10 out of 10

October 09, 2023

Incentivized

I work as an internal admin for ZoomInfo in our company. One of my day to day task is to provision new users and deprovision inactive …

#1 for a reason

9 out of 10

October 08, 2023

Incentivized

Currently, we use ZoomInfo SalesOS as our #1 contact and account data source. We also tap into ZoomInfo SalesOS intent as our main intent …

ZoomInfo SalesOS

8 out of 10

October 07, 2023

Incentivized

We use ZoomInfo SalesOS to validate our potential prospects. We also use the product to scope out opportunities and explore lookalike …

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How ZoomInfo Sales Differs From Its Competitors

Go-to-Market Impact

Audience Strength under Buyer Intent and Website Visitor Tracking is a good proxy to understand how interested the org is as a whole in our product/service,

Due to changes in designations and hierarchies across orgs, the org chart helps us understand who we need to go after because designation …

Incentivized

Go-to-Market Impact

I need to know when a company might need industrial flooring. Its very specific to our company. If I applied that to ZoomInfo Sales, I would need to know when a company is looking for construction contacts. I am not sure how ZoomInfo Sales would apply this except for new builds for this industry …

Incentivized

Go-to-Market Impact

ZoomInfo Sales helps me see the latest news so we can talk to our clients to be with intelligence and insight.

Incentivized

Go-to-Market Impact

Not really.. its been 3 months since I started paying for the product but have not been able to use properly.

Dialer shows up as spam (they seem to recycle numbers), they don't fix the bad contacts even after weeks of follow up.

Incentivized

Go-to-Market Impact

Intent searches, finding similar businesses to the ones that are already partnered with you, seeing what contact might respond better with putting a fire symbol on them. I love that ZoomInfo Sales allows you to be specific looking for an actual ideal customer profile that matches well with your …

Incentivized

Go-to-Market Impact

Accurate phone numbers and emails so I can actually get in touch with ideal buyers instead of having my emails bounce/calls drop.

Incentivized

Go-to-Market Impact

The revenue employee count and industry are by far the most important factors in securing new customers, especially ones that make an impact on my book of business. The tools they give you to find competitors are also amazing for lead generation. But the unique data they give is the positions and …

Incentivized

Go-to-Market Impact

Yes, the Intent Signals / Data have been helpful in identifying organisations who are exploring certain services, whether this be relevant to our own organisation or those of our clients.

It can also provide a head start / upper hand when speaking to prospects, as you are able to show knowledge of …

Incentivized

Go-to-Market Impact

Quality personally identifiable information: email, phone. Intent and technology use.

Incentivized

Go-to-Market Impact

ZoomInfo has features like ICP and Buying committee; with these, we are able to do a one-time setup on the platform to identify and define our ICPs as regards different markets and targets. Also, through the contact filter, create buyer committee personas across the necessary demographics, which …

Incentivized

Go-to-Market Impact

Being able to identify companies that are searching for our competitors or specific things like ios or Macs

Incentivized

Go-to-Market Impact

Intent data is helpful for the BDR team to prioritize who they're spending time on for outbound prospecting.

Incentivized

Go-to-Market Impact

I think the most effective attribute of ZoomInfo is providing accurate information.

Incentivized

Go-to-Market Impact

ZoomInfo SalesOS is excellent in all phases of segmentation - Person-level data (demographics), company-level data (firmographics), Technology (technographics) and Intent (psychographics). They have also done a very good job, with the Workflows feature, to enable operationalization of all this …

Incentivized

Go-to-Market Impact

The intent filters have been really useful for us. Also the ability to look for lookalike companies has been something we've been using a lot more to identify companies that are in a similar space. This has reduced the amount of time our sales team spends researching and gives them answers they …

Incentivized

Go-to-Market Impact

We've found the unique data set around the number of employees in certain job functions is very helpful, especially in our SMB/Mid-Market space.

Incentivized

Go-to-Market Impact

We use a lot of filters to build our go to market strategies but I’ve found that headcount, location, industry, job titles have all been fairly easy and helpful to use. I know they also have some different tags on which technologies companies use but I've found they haven’t been as accurate.

Incentivized

Go-to-Market Impact

The most important data for our business is the prospect's contacts as well as the intent search, therefore, accuracy is paramount.

Incentivized

Go-to-Market Impact

We use the Scoops feature for alerting sales reps to news about accounts they are working. ZoomInfo's competitive intelligence is also something we've leveraged.

Incentivized

Go-to-Market Impact

All filters used in advanced search that tremendously help focus targeting
# of employees
Likely to engage Contacts
Contact/Company Location
Industry Filter

Incentivized

Go-to-Market Impact

If properly implemented and segmented, the SalesOS workflows can be a very powerful tool to leverage. With higher tier contracts. These can be set up to use the intent signals to automatically place them in Engage SalesFlows that are tailored for specific market segments you want to target. These …

Incentivized

Go-to-Market Impact

Data for the most part if pretty accurate. Love the fact I can see some history with a contact.

Incentivized

Go-to-Market Impact

We really like being able to identify the buying committees / ICPs, which helps to narrow the field down without having to go through detailed search criteria. The Z/I intent and G2 intent connector really allows us to focus in on the right companies showing intent against our ICP, making …

Incentivized

Go-to-Market Impact

We don't really have a go-to-market, as we can help anyone looking for roofing recommendations for churches to large industrial buildings. I use it more in the sense that I already know what company/organization I'm targeting and search the information in that way.

Incentivized

Go-to-Market Impact

The data, such as phone numbers, official email IDs, and LinkedIn IDs, are of top priority as they help identify the customer base. Information about the organizational hierarchy and the latest technology/tools used also aids in a strategic approach to prospecting. Buying intent is indeed a …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features

Advanced search (653)
8.0
80%
Company information (649)
7.8
78%
Contact information (653)
7.4
74%
List quality (641)
7.3
73%

Reviewer Pros & Cons

View all pros & cons

Contact and Company Search
Buyer intent dashboard can be clearer to comprehend

Verified User

Manager in Marketing

Financial Services Company, 1001-5000 employees

Addresses, emails, and mobile phone numbers all pop up when searching. Harvesting leads is a breeze!
I don't use the app format as much as I want to because it isn't as easy to use as the site on my computer.

Lara Murdock

Sales and Marketing Associate

Advanced Surfaces Corporation (Construction, 51-200 employees)

Video Reviews

4 videos

View Playlist

Product Review: ZoomInfo Gets Customer Data & Leads Onto The Desk of Sales Faster & Easier

02:16

Product Review: ZoomInfo's Real Time Data Streams Allow Sales To Keep Business Up to Speed

03:32

ZoomInfo Optimizes Outreach to Improve Sales: Product Review

02:43

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Pricing

View all pricing

ZoomInfo Sales

N/A

Unavailable

What is ZoomInfo Sales?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

359 people also want pricing

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Apollo.io

$59

per month

What is Apollo.io?

Apollo is a sales intelligence platform with tools to help users engage with prospects. Sellers and marketers can use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 220M contacts and 30M…

Cirrus Insight

$15

per month

What is Cirrus Insight?

Cirrus Insight integrates Salesforce with Gmail, Google Calendar, and Google Contacts. Instantly View Contextual Salesforce Information in Your Inbox. Save Emails & Attachments to Salesforce with a Click. Sync Your Google & Salesforce Calendars. Create & Edit Salesforce Records on the Fly.…

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Features

Prospecting

Features related to generating leads and finding new contacts.

7.8

Avg 7.6

8
Advanced search
(653) Ratings
Users can search for prospects using advanced search logic and multiple criteria, across multiple platforms/databases.
7.8
Identification of new leads
(615) Ratings
Helps source leads at an acceptable rate, volume, and quality.
7.3
List quality
(641) Ratings
Lists generated by the tool are typically high quality.
8
List upload/download
(604) Ratings
Lists can be easily and quickly uploaded or downloaded from the platform.
7.7
Ideal customer targeting
(608) Ratings
Includes capabilities for determining ideal customer characteristics and targeting new prospects that match the ideal customer profile; this capability is automatic or semi-automatic.
7.9
Load time/data access
(631) Ratings
Provides fast and consistent access to lists and leads.

Sales Intelligence Data Standards

How well does the contact, company, and industry information provided by the SI tool meet the user’s needs? Is the availability and quality of data satisfactory?

7.7

Avg 7.5

Data Augmentation & Lead Qualification

Features around contact data management and lead intelligence.

7.5

Avg 7.4

8
Lead qualification process
(52) Ratings
Helps sales reps focus on the most promising leads (likely to convert) by ranking leads according to various rules and criteria. SI tools may take a semi-automatic, automatic, or self-scoring approach.
7.4
Smart lists and recommendations
(52) Ratings
Automatically segments and qualifies leads into dynamic smart lists; more advanced tools can make recommendations not only about which leads to follow up on, but when to follow up or with what material. Actionable intelligence.
8.3
Salesforce integration
(436) Ratings
Integrates with the Salesforce.com CRM platform.
7.6
Company/business profiles
(607) Ratings
Provides account-level information, including firmographics, business objectives, industry information, similar companies, and contact information for key decision-makers and influencers at a company. Gives sales reps context so they can deliver tailored sales pitches.
7.4
Alerts and reminders
(408) Ratings
Sends sales teams alerts/reminders about key happenings, opportunities, and recommended actions to take with leads.
6.6
Data hygiene
(577) Ratings
Helps users maintain clean lists and records, including duplicate management.
6.8
Automatic data refresh
(496) Ratings
Contact and company data are automatically kept up to date.
7.5
Tags
(433) Ratings
Organizational structure allows users to tag certain records in order to create groups, flag materials that need additional attention, etc.
7.9
Filters and segmentation
(586) Ratings
Allows users to filter contacts and segment leads to explore data and create lists.

Sales Intelligence Email Features

Features that support sending emails to leads, especially initial emails to a list of prospects. May gather additional sales intelligence based on email engagement, adding additional info to the contact record and/or contributing to lead prioritization.

6.4

Avg 7.5

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Product Details

What is ZoomInfo Sales?

ZoomInfo SalesOS is a go-to-market platform for B2B companies offering a database of insights, intelligence, and purchasing intent data about companies and contacts.

ZoomInfo layers additional tools on top of the intelligence—such as conversation intelligence (Chorus), sales engagement (Engage), and data orchestration (RingLead)—to help users engage with prospects and customers.

By integrating all of these tools with the other key systems already in use, ZoomInfo helps go-to-market teams to be more prepared and well equipped to close more deals and hit their number.

ZoomInfo Sales Features

Show Unsupported Features

Prospecting Features

Supported: Advanced search
Supported: Web browser extension
Supported: Identification of new leads
Supported: List quality
Supported: Email contacts
Supported: Direct dial contacts
Supported: List upload/download
Supported: Ideal customer targeting
Supported: Load time/data access

Sales Intelligence Data Standards Features

Supported: Contact information
Supported: Company information
Supported: Industry information

Data Augmentation & Lead Qualification Features

Supported: Salesforce integration
Supported: Company/business profiles
Supported: News updates
Supported: Web traffic insights
Supported: Prospect tracking/following
Supported: Alerts and reminders
Supported: Data hygiene
Supported: Automatic data refresh
Supported: Tags
Supported: Filters and segmentation
Supported: Salesforce opportunity creation
Supported: Ability to append contact, lead, and account level data

Sales Intelligence Email Features Features

Supported: Automated initial emails
Supported: Sales email templates
Supported: Engagement tracking
Supported: Gmail integration
Supported: Exchange integration
Supported: Marketing automation integration

ZoomInfo Sales Video

RevOS is built around ZoomInfo's comprehensive B2B data. The Data can be put into motion to help connect with the next customers at precisely the right time.

ZoomInfo Sales Integrations

ZoomInfo Sales Competitors

ZoomInfo Sales Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android

ZoomInfo Sales Downloadables

ZoomInfo SalesOS: A go-to-market operating system for sales teams.

Frequently Asked Questions

Apollo.io, Lusha, and Seamless.AI are common alternatives for ZoomInfo Sales.

Reviewers rate Salesforce integration highest, with a score of 8.3.

The most common users of ZoomInfo Sales are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Compare with

Reviews and Ratings

(1668)

Attribute Ratings

Reviews

(1-3 of 3)

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Companies can't remove reviews or game the system. Here's why

November 09, 2022

It is one of the most important marketing and Sales tools we use at our company.

Jay Kang

Marketing Manager

LG Electronics USA (Consumer Electronics, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use ZoomInfo to find new contacts from the accounts we are trying to penetrate. With many insights and tools like scoops, looklike model, predictive scoring, ICP profile, websights, and intent data, we are able to find ideal contacts from those accounts. We also use the tool to update our accounts.

Pros and Cons

provide intent data
find the right contacts with their roles & responsibilities
delivering insights about the accounts liek their web visits

system can be slow some times
sometimes the system crashes
better customer support

Likelihood to Recommend

I am happy with their contact data. They are more accurate than their competitors. I like their contact filter capabilities to find the right contact. It is a great tool if you are trying to find the decison makers of accoutns you never worked with before. You can find accounts that visited your website which is important.

ZoomInfo Sales Feature Ratings

Prospecting (5)

84%

8.4

Advanced search: 90%
9.0
List quality: 80%
8.0
List upload/download: 90%
9.0
Ideal customer targeting: 90%
9.0
Load time/data access: 70%
7.0

Sales Intelligence Data Standards (3)

96.66666666666666%

9.7

Contact information: 90%
9.0
Company information: 100%
10.0
Industry information: 100%
10.0

Data Augmentation & Lead Qualification (7)

87.14285714285714%

8.7

Salesforce integration: 100%
10.0
Company/business profiles: 100%
10.0
Alerts and reminders: 30%
3.0
Data hygiene: 80%
8.0
Automatic data refresh: 100%
10.0
Tags: 100%
10.0
Filters and segmentation: 100%
10.0

Sales Intelligence Email Features

N/A

Return on Investment

We have grown our contact database by 10% or more
We were able to complete the full profile of our accounts
We have gotten a few conversion from our email marketing

Alternatives Considered

We chose ZoomInfo because they have a better reputation for having the accurate data and it was highly recommended by our peers. The insights they deliver are very valuable for us to understand which accounts are engaging.

Other Software Used

D&B Hoovers

Users and Roles

Sale, Operation, and Marketing

Support Headcount Required

Have an experience with other data providers.

Business Processes Supported

Account Targeting
Account Data cleansing and appending
Finding Insights like opportunities

Likelihood to Renew

We love ZoomInfo.

Products Replaced

Key Differentiators

Product Features
Product Reputation
Prior Experience with the Product

Accuracy of contact data and insights

Evaluation Lessons Learned

I would negotiate for better cost and purchase more licenses. We don't have enough licenses for our Sales team.

Premium Support

We did not due to lack of budget.

Support Rating

I would give it a higher rating but they keep changing our account managers.

Bug Resolution

Exceptional Examples of ZoomInfo Sales Support

When they offered and done several training with our Sales and Marketing team with a short notice. They answered most of the questions and our Sales team said the training was so helpful.

October 27, 2021

Prospecting has never been easier with accurate data

Verified User

Employee in Marketing

Computer Software Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Using ZoomInfo allows the ability to target the correct prospects within the target industries. It allows us learn the relevant information on the company and prospects prior to outreach. It addresses the issue of being informed and educated about the prospect and company prior to placing a call or email.

Pros and Cons

Enrichment into Salesforce.
Knowledgeable staff.
Compliance & security.
Instant enrichment.

Reports to know how many leads are coming [from] each country.
Making sure LinkedIn profiles are accurate.

Likelihood to Recommend

On certain companies, if a merger takes place then ZoomInfo shows that the prospects aren't with that company instead of updating the information.

ZoomInfo Sales Feature Ratings

Prospecting (6)

91.66666666666666%

9.2

Advanced search: 90%
9.0
Identification of new leads: 90%
9.0
List quality: 90%
9.0
List upload/download: 100%
10.0
Ideal customer targeting: 80%
8.0
Load time/data access: 100%
10.0

Sales Intelligence Data Standards (3)

93.33333333333334%

9.3

Contact information: 100%
10.0
Company information: 100%
10.0
Industry information: 80%
8.0

Data Augmentation & Lead Qualification (7)

95.71428571428571%

9.6

Salesforce integration: 100%
10.0
Company/business profiles: 100%
10.0
Alerts and reminders: 80%
8.0
Data hygiene: 100%
10.0
Automatic data refresh: 100%
10.0
Tags: 90%
9.0
Filters and segmentation: 100%
10.0

Sales Intelligence Email Features (1)

80%

8.0

Sales email templates: 80%
8.0

Return on Investment

Database growth.
Database hygiene.

Alternatives Considered

Cognism

ZoomInfo is superior when it comes to data accuracy or prospects, the phone numbers and email addresses tend to be correct. ZoomInfo also provides information regarding the company such as tech stack, insight tips, and news articles. ZoomInfo is a public traded company and takes privacy [seriously].

Support Rating

They are very knowledgeable and willing to help. They have a quick turnaround response and a global team [that] is very educated [and] provides great training along with great webinars.

Bug Resolution

June 16, 2021

Zoominfo review

Verified User

Manager in Sales

Information Technology & Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

[ZoomInfo is used as a] primary prospecting tool[.]

Pros and Cons

Wealth of information
Brand name
Org charts

Inaccurate data
Customer support slow to respond
Linkedin is more accurate

Likelihood to Recommend

[ZoomInfo is] well suited for prospecting[.]

ZoomInfo Sales Feature Ratings

Prospecting (6)

63.33333333333333%

6.3

Advanced search: 90%
9.0
Identification of new leads: 40%
4.0
List quality: 40%
4.0
List upload/download: 60%
6.0
Ideal customer targeting: 60%
6.0
Load time/data access: 90%
9.0

Sales Intelligence Data Standards (3)

86.66666666666666%

8.7

Contact information: 70%
7.0
Company information: 90%
9.0
Industry information: 100%
10.0

Data Augmentation & Lead Qualification (6)

68.33333333333333%

6.8

Company/business profiles: 100%
10.0
Alerts and reminders: 70%
7.0
Data hygiene: 40%
4.0
Automatic data refresh: 60%
6.0
Tags: 80%
8.0
Filters and segmentation: 60%
6.0

Sales Intelligence Email Features (1)

N/A

Sales email templates: N/A
N/A

Return on Investment

It's where we start our day every day for prospecting
Other colleagues at company are asking for licenses
Mobile #'s were highly impactful during COVID office closures

Alternatives Considered

Good thing Zoominfo acquired Discoverorg

Org charts are something we can't find anywhere else

List match saves lots of copy/pasting, didn't know that this was a feature after years of already using the tool because it has so many other benefits

No other tools assessed have the number of records ZoomInfo does

Other Software Used

HubSpot CRM, LinkedIn Sales Navigator

Products Replaced

Key Differentiators

Product Features

As a startup, Intent data provides direction of industries

Evaluation Lessons Learned

Adding more licenses from the start

Premium Support

unsure

Support Rating

Not as good as Salesloft, maybe better than Hubspot

Exceptional Examples of ZoomInfo Sales Support

Haylee Peters, Customer Success agent to our account, taking an additional call to hold our hand and walk through our specific use cases rather than just redirecting us to articles to figure out on our own. Webinars on demand have become more helpful too

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