Horrible support, deceptive sales, sub-par product - DO NOT BUY!
I was hoping to use ZoomInfo to find leads and send them emails or call them but have not been able to so far
Overview
What is ZoomInfo Sales?
ZoomInfo SalesOS is a modern go-to-market platform for B2B companies. SalesOS helps find buyers based on an Ideal Customer Profiles (ICP), advanced company attributes, and accurate contact information in B2B. It is used to identify the next customer using data-driven…
Recent Reviews
How ZoomInfo Sales Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Advanced search (650)7.878%
- Company information (646)7.777%
- Contact information (650)7.272%
- List quality (638)7.171%
Reviewer Pros & Cons
Video Reviews
4 videos
Product Review: ZoomInfo Gets Customer Data & Leads Onto The Desk of Sales Faster & Easier
02:16
Product Review: ZoomInfo's Real Time Data Streams Allow Sales To Keep Business Up to Speed
03:32
ZoomInfo Optimizes Outreach to Improve Sales: Product Review
02:43
Pricing
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What is ZoomInfo Sales?
ZoomInfo SalesOS is a modern go-to-market platform for B2B companies. SalesOS helps find buyers based on an Ideal Customer Profiles (ICP), advanced company attributes, and accurate contact information in B2B. It is used to identify the next customer using data-driven insights and buying signals…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ZoomInfo Sales?
ZoomInfo SalesOS is a go-to-market platform for B2B companies offering a database of insights, intelligence, and purchasing intent data about companies and contacts.
ZoomInfo layers additional tools on top of the intelligence—such as conversation intelligence (Chorus), sales engagement (Engage), and data orchestration (RingLead)—to help users engage with prospects and customers.
By integrating all of these tools with the other key systems already in use, ZoomInfo helps go-to-market teams to be more prepared and well equipped to close more deals and hit their number.
ZoomInfo Sales Features
Prospecting Features
- Supported: Advanced search
- Supported: Web browser extension
- Supported: Identification of new leads
- Supported: List quality
- Supported: Email contacts
- Supported: Direct dial contacts
- Supported: List upload/download
- Supported: Ideal customer targeting
- Supported: Load time/data access
Sales Intelligence Data Standards Features
- Supported: Contact information
- Supported: Company information
- Supported: Industry information
Data Augmentation & Lead Qualification Features
- Supported: Salesforce integration
- Supported: Company/business profiles
- Supported: News updates
- Supported: Web traffic insights
- Supported: Prospect tracking/following
- Supported: Alerts and reminders
- Supported: Data hygiene
- Supported: Automatic data refresh
- Supported: Tags
- Supported: Filters and segmentation
- Supported: Salesforce opportunity creation
- Supported: Ability to append contact, lead, and account level data
Sales Intelligence Email Features Features
- Supported: Automated initial emails
- Supported: Sales email templates
- Supported: Engagement tracking
- Supported: Gmail integration
- Supported: Exchange integration
- Supported: Marketing automation integration
ZoomInfo Sales Video
RevOS is built around ZoomInfo's comprehensive B2B data. The Data can be put into motion to help connect with the next customers at precisely the right time.
ZoomInfo Sales Integrations
ZoomInfo Sales Competitors
ZoomInfo Sales Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
ZoomInfo Sales Downloadables
Frequently Asked Questions
ZoomInfo SalesOS is a modern go-to-market platform for B2B companies. SalesOS helps find buyers based on an Ideal Customer Profiles (ICP), advanced company attributes, and accurate contact information in B2B. It is used to identify the next customer using data-driven insights and buying signals that reveal companies that are ready to buy.
Reviewers rate Salesforce integration highest, with a score of 8.1.
The most common users of ZoomInfo Sales are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1664)Attribute Ratings
Reviews
(26-50 of 678)Companies can't remove reviews or game the system. Here's why
September 28, 2023
Zoom Info review small company
- Intents, companies in the buying process for our products
- Detailed, precise role, which help find the right person
- Lot of filters, which helps find the right company to target
- Too much manual work (add AI maybe)
- Direct contact possibility
- More user cusomization
September 28, 2023
Amazing
- Provide business contact information
- Provide data on company size, growth, revenue, etc.
- Find similar companies to ones you already know in order to broaden your target list.
- Better crossover between users internally. This has improved over the years, but there still can be some duplication of work
- WebSights - great tool, but far too often am I unable to nail down the exact location the browsing came from
- Advanced support for niche industries - ZoomInfo does not always recognize the industries or technologies that many industrial, manufacturing, and construction companies use.
September 27, 2023
ZoomInfo delivers.
- Lists
- Engaging
- Filtering
- Updated contact info.
- Larger data.
- Better filtering.
September 27, 2023
Finding the correct contact information
- Find desired prospects contact information
- Allows for bulk drip campaigns
- saved searches to save time
- keeps track of emails and status
- lots of undeliverable emails
- more follow up from reps - don't know what don't know etc - lots to learn
September 27, 2023
ZoomInfo is great for small businesses! Looking to grow? You gotta check out this platform!
- Workflows
- Very specific list creation
- Intent signaling
- Feed workflows into Hubspot sequences - right now they just go into HubSpot and I have to manually add them to a sequence
- Auto-update our database contacts with new/fresh info
September 27, 2023
Incredibly helpful, but a little overwhelming at first!
- Tailored searches
- Vast amounts of details on companies and individuals allows users to have a comprehensive picture before initial outreach
- Being able to understand existing organizational structures of companies allows us to identify the ideal point of contact.
- For initial users, the system can be a little overwhelming. A ZoomInfor SalesOS Basics guide could be beneficial to keep new users from feeling lost amongst all the options.
- Clearer instructions on how to set targeted search parameters for inbound information would be beneficial.
September 27, 2023
ZoomIno isn't a Game-Changer - ZoomInfo IS the game!
- Advanced Search Features.
- Incremental List Updates.
- Ability to offer suggestions to correct bad info.
- Searches and Lists could be a little more export friendly.
- Sometimes LinkedIn and Company website show different info.
- An easier way to edit lists and save them or update them.
September 27, 2023
Great platform for the intent data and Websites.
- Websites is a unique offering.
- Great integration with SFDC.
- ZoomInfo Intent is surprisingly relevant.
- Limited information and accuracy for international account/contacts.
- Sharing a "saved intent" with another ZoomInfo user.
- "Chorus" feature is usually not helpful/working.
September 26, 2023
Good but at a price.
- Comprehensive data set across firmographic and contact info. Works well as a one-stop shop if breadth vs. accuracy is the goal.
- Multiple integrations (CRM, API) allow different levels of detail/access to different end-users (sales exec vs. analytics team).
- New Platform UI has some poor decisions -- for example, filter options move when selected, making quick selections down a list needlessly laborious.
- Although there has been some improvement, corrections submitted to ZoomInfo are not resolved in a transparent manner. Generic email without details of whether accepted or not.
- International data remains a weak point compared to more specialized vendors.
- Totally missing "modern" industry classifications like FinTech, Ed-tech, SaaS etc.
- Credit system is arguably outdated and confusing.
September 26, 2023
Great for Large Companies, Bad for Individualistic Industries
- Categorize people by reachability.
- Make updating information easy with exporting.
- Workflows.
- Contact updates should be more frequent.
- Descriptions are way too long.
- Workflows only work for new people added to a saved view.
- Exporting people is easy to duplicate people based on spelling.
September 26, 2023
Zooming In on Success.
- More accurate contact information.
- Helps in Lead generation and prospecting.
- Company Insights.
- Customer Intent Data.
- Real time updates.
- More filters.
September 26, 2023
Sales made "easy!!"
- Contact data accuracy.
- Organization tree.
- Hot targets - who is most likely to respond.
- Outdated data on contacts..
September 26, 2023
Backbone of my prospecting!
- helping identify potential clients
- updates me with new information and companies I follow
- very useful in gathering information and researching companies
- in general, just having better and the most up to date information on a company or its employees.
September 26, 2023
Helps us run out business, but seems like competitors are beginning to get higher-quality data for a lower price
- Seamless integration with SFDC
- User-friendly
- All search filters I think we need
- The fact that everything is manually updated causes a lag in data accuracy
- I would LOVE for real time job change data like Seamless offers
- Most expensive vendor on the market
September 26, 2023
Consider An Affordable and flexible Zoominfo Platform for Solopreneurs
- capturing summaries of companies
- providing unique phone numbers
- searching and capturing data on C-Level professionals
- Fluid customer support
- Reliable customer support
- A suitable and affordable platform for solopreneurs
- More flexibility for solopreneurs in terms of what the set offers are
September 26, 2023
Transparent Review
- Lead Generation
- Account based Marketing
- Market Segmentation
- Data Enrichment
- Competitive Intelligence
- Sales Enablement
- Integration
- Zoominfo University - I would appreciate a more one on one training over the course of the contract.
- Customer Relationship - I feel there is some inconsistency, I get a renewal message from 4 different people claiming to be my account manager - and yet I know none of them. No one has reached out to ensure my success with ZI over the course of the year.
September 26, 2023
ZoomInfo review from a first time user in their first sales position
- Signing my first deal - I sourced the entire C-Suite from ZoomInfo
- Upped my pipeline to well over $500K+ using SalesOS
- Seeing daily success in my sourcing based on exactly who's interested right now.
- Load time
- Data accuracy in specific teams like HR and Sales within healthcare organizations
- Once again, accuracy specific to employee's who are active at the company I'm currently sourcing.
September 26, 2023
Super helpful tool for prospecting!
- Provide contact information
- Surface scoops
- Lead filtering
- Support
- Quality of data
- Ease of enablement
September 26, 2023
Best sales tool that I have found!
- Provides accurate contact information
- Easy to use when conducting searches
- Is able to fill in missing data from my contact data
- When updating saved searches make sure to send only contacts within the saved geographical location of the search.
September 26, 2023
ZoomInfo - Cut prospecting and lead gen time in half!
- Streamlines Prospecting
- Provides accurate data and contact information.
- Addresses changes in companies/organizations so we can speak to that in calls and emails.
- Allows for filtering of contacts for specific purposes.
- Over achieves on expectations with training and support.
- Sometimes feels robust and difficult to use.
- Inpersonal
- Sometimes lacks nonprofit organization information.
September 26, 2023
Easy to use
- Accuracy
- Usability (old experience)
- Features
- The new search experience has not been great so far. Many glitches and it truly makes it much more difficult to use.
September 26, 2023
Key Sales Insights with ZoomInfo!
- Finding prospects in our ICP
- Accurate contact data
- External platform integrations
- Advanced insights into buyer intent
- CRM Integration for contacts could be improved, every day I have my lists to exclude my HubSpot contacts, but there are still a noticeable amount that show up on my list. The same goes for contacts that I have already exported and have opted to leave them out of my search.
September 12, 2023
How ZoomInfo has streamlined our sales processes
- filters are quite accurate
- export information swiftly
- compatibility with CRM platforms
- information is up to date
- contact information accuracy
- add more export options
September 01, 2023
Get it!
- Finds contact info for upper level managers; we have been able to get in front of decision makers
- Integrates into Salesforce; it's easy to toggle back and forth between ZoomInfo and Salesforce using the ZoomInfo Chrome Extension
- Using Engage, we can call or email from the platform; this provides us an easy way to better target the right people
- ZoomInfo's export to Engage sometimes lags, and can take an entire day to see the contact list in Engage
- Sometimes exporting to Salesforce isn't always seamless, since the account names can be different, and aren't always found when searched for on ZoomInfo
- Sometimes, we see an error message saying there is a duplicate contact already in our database, when there isn't one
August 30, 2023
ZoomInfo SalesOS is simply the best
- easily adds leads to existing CRM tool
- easily filters to best contacts
- remains up to date with new contacts
- Create multiple buying committee profiles
- Reverse search for leads using company name location and title etc
- Add a warm contact outreach to help identify most receptive prospects