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Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and …
Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…
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What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
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- Premium Consulting/Integration Services
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Product Demos
Zuora Advanced Consumption Billing - Micro Demo
YouTube
Zuora Demo: Suspend For Non-Pay (Part 2)
YouTube
Zuora CPQ Micro Demo
YouTube
Zuora + Workato | Custom automations that fit your business
YouTube
Zuora Revenue Micro Demo
YouTube
Zuora Demo: Suspend For Non-Pay (Part 1)
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Maxio
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
Reviewers rate Performance highest, with a score of 9.7.
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.
Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.
Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.
Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.
Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.
Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.
Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.
Attribute Ratings
Reviews
(1-25 of 95)Companies can't remove reviews or game the system. Here's why
February 11, 2023
Review of Zuora
Score 1 out of 10
Vetted Review
Verified User
April 29, 2021
Zuora - managing subscriptions and headaches
Other software may just set up payment schedules, but do not really give the options to upsell or change subscription plans like Zuora. The system also does need automatically matched payments to the invoice like Zuora. This freed up human capital for us to work on other tasks.
February 23, 2021
Invest in Zuora
Zuora provides way more functionality than Recurly or SaaSOptics as a billing engine. However, it is not a general ledger system like NetSuite ERP, it is still designed to be primarily a billing function that feeds into a general ledger via automated general entries. It has simplified our invoice management and automated billing while connecting with Salesforce for high-powered reporting and cross-departmental collaboration. The automation of revenue recognition has the potential to significantly reduce the time spent on accounting close by a few days.
November 03, 2020
Use at your peril
Score 1 out of 10
Vetted Review
Verified User
May 18, 2019
Sage Intacct
- NetSuite and Stripe
January 09, 2019
Robust product that works well for global businesses
I personally have not used other billing products and don't have anything to compare Zuora to. I have only heard from co-workers that our previous solution did not meet our needs and that is why we moved to Zuora.
May 09, 2018
Great tool for short, simple subscriptions
- NetSuite and Salesforce CPQ (formerly SteelBrick)
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
March 07, 2018
Zuora Does A Lot
Again it is still too early to tell as we have only just started using Zuora. We hope it will blow us away.
February 06, 2018
Zuora gets the job done, but you'll pay for it
- Salesforce CPQ (formerly SteelBrick)
We are currently considering switching to Salesforce CPQ, due to the high cost of Zuora and level of customization it has required. Zuora meets all of our needs, it just comes with a hefty price tag.
December 14, 2017
Does exactly what it says on the tin!
Score 10 out of 10
Vetted Review
Verified User
I don't know of the current capabilities of the nearest competitors to Zuora as it's been in our business 5 years now. At the time we looked there was no realistic competition and Zuora was a no-brainer! As it's always done what we needed we have not had the need to look elsewhere.
December 14, 2017
Zuora -- The Best Billing System Out There!
Score 10 out of 10
Vetted Review
Verified User
We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or have SalesForce quoting Recurly does not have usage tiers in their SalesForce quoting QuickBooks does not have the bells and whistles. Essentially Zuora has everything we need to run our business, it is just very expensively, which would be the only reason we would leave in the future.
August 20, 2017
All in your hands!
I find Zuora really good for our purpose, but I won't be really able to compare it properly to other systems.
For sure it is really good for us since we can get all the necessary information and perform all our tasks in an efficient platform. It's great in the case of renewals, cancellations, and refunds since we can amend all the information properly.
For sure it is really good for us since we can get all the necessary information and perform all our tasks in an efficient platform. It's great in the case of renewals, cancellations, and refunds since we can amend all the information properly.
August 14, 2017
Zuora great for global finance team
Zuora allows various finance staff to perform the invoicing function. As everything is set up in a standard way it is easy to teach staff how to use. The process allows staff to get on with month end invoicing very quickly. Also when customers have enquiries it is very easy to find invoices and billing info.
August 10, 2017
Zuora is the best subscription management solution
As a hosting organization, Zuora does not easily talk to outside systems.
July 27, 2017
Zuora in a cloud-based subscription model
- Payone and Wirecard
I especially like the invoices and that refunds are added to them after issuing. Also the clear design is a plus. For us it is very important to locate payments and accounts quickly and this works fine.
July 19, 2017
Zuora is the best of the best
- Odin
Zuora has been a great tool and we are very happy across all departments.
July 18, 2017
Best for enterprise and complex sales processes
More customization is offered by Zuora, such as for permitting multiple sales channels and sales processes. Zuora is too expensive and in hindsight not worth the benefit realized after we are implemented now.
July 18, 2017
Tha aura of zuora
- Stripe
We moved from Xero to Zuora for our invoicing. We now use Zuora for invoice management and automated billing. We would like to long term do more research to automate the payment piece, which now still occurs outside of Zuora while leveraging the payment run functionality to mark invoices as paid. We use Zuora as our current reporting tool for revenue recognition and accounting close period. However, we will be implementing a robust general ledger in the next 6 months as we scale.
May 12, 2017
My job is easier with Zuora!
Brightpearl is an amazing omnichannel retail management solution with live accounting, however, it is not the best fit for a subscription based business and does not track recurring revenue the way that Zuora does. Again I will reiterate that the automated invoicing and recurring payment processing is what is invaluable with Zuora - my job would be a lot harder without Zuora.
We haven't evaluated other products.
May 09, 2017
Zuora - Great option!
As previously noted the automated billing, recurring billing - touchless approach has been extremely helpful and cremated scalability for our high volume business.
February 28, 2017
Zuora Review
It's not the greatest for accounting close since it's not our main system. It helps give us an idea of our overall A/R and products, and pricing.
January 20, 2017
Decent platform - very rough implemetation
- Our own internally built system
I think once we finally have everything finished it will be vastly superior to our old system. There is so much more that it can handle doing and it is far more organized (especially with financial tracking) than our old system. Again, there have been a lot of growing pains with it, and 10 months after its implementation we still don't have everything running as we'd like it to.