Zuora

Zuora

About TrustRadius Scoring
Score 6.8 out of 100
Zuora

Overview

Recent Reviews

Invest in Zuora

8 out of 10
February 23, 2021
[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing …
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Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Sage Intacct

5 out of 10
May 18, 2019
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Zuora Does A Lot

7 out of 10
March 07, 2018
Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to…

Features Scorecard

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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Video

Overview of Zuora: The world’s only subscription order-to-cash platform.

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

What is Zuora's best feature?

Reviewers rate Performance highest, with a score of 9.7.

Who uses Zuora?

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-18 of 18)
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Jason Hubbard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Like I said previously we've always tracked our users but that data was difficult to surface and was siloed. Easily the best thing about Zuora Insights is how easy it is to surface that data and then build out processes to do something about it. Before we could only really go back after the fact and diagnose what went wrong with an account, with Zuora Insights we're able to anticipate and get in front of problems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The process for customizing the product to track what mattered in the website was straightforward and the engagement of our single point of contact and her team was a key component to driving that success. We met weekly, tracked our progress, and understood what deliverables would be possible in what phase/date.
Shannon (Walker) Kluczny | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zuora Insights pulls in data from several systems, including SalesForce. It has allowed one singular location to hold all client data. Our organization has developed a client health score that is calculated through Zuora Insights. Easily we can see and determine what areas we are excelling or need to focus on at a high level - or down to the individual client. It has helped us with formulating and developing strategies overall - that are supported by data, not assumptions. Since implementation, we have increased our client engagement, improved our NPS Scores by 54% and improved overall retention - allowing our business to grow at a faster rate.
Minto Tsai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Zuora Insights is the only product we use to track customer engagement. The ability to extend and gain insight into the specific features of Jasmine that our customers are using is what makes Zuora Insights so powerful for us. Anytime we add a new feature to our product, we also add a Zuora Insights' beacon to track the feature's usage.
December 21, 2015

Z-Insights Product Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
Most of the other systems that track customer usage are just raw data providers with no comparison ability or added context. Zuora Insights allows us to aggregate the data/usage of our various customers and turn that in to something actionable.
Score 5 out of 10
Vetted Review
Verified User
Review Source
I think it has some impact but it is much smaller compared to our other tools. The other tools we use provide us rich insights and allow us to see how our engagements will affect user behavior on the site. Zuora Insights doesn't really give us that type of insights; it is more of a measurement over time analysis that is provided. We may not be using it to its full capacity but we've found the other tools are doing this more holistically.
Madison Gardner | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Right now, we have to use a variety of different projects in order to monitor and measure customer engagement and retention. We use intercom, zendesk, Zuora Insights, and our own internal metrics we get from our technology in order to get a good picture of what we do. We'd like to simplify it, but we're not sure how.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It's very useful, as it allows us to drill down on metrics and segment our customers by risk factors. We push in metrics from Zendesk, our product, and Salesforce to isolate accounts we need to reach out to and manage. It's important, at scale, to have a way to focus your resources. That said, one area that I think Zuora Insights needs to improve on to provide a full-spectrum of support is workflow management. Not having a way to effectively track history or work done against risk factors is a continual issue for our group.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Salesforce and love it. Zuora Insights helps me know if there is great use of our app and possibly go for additional users and a review. If my prospect or customer is not using our app I know I need to get them more training.
Paul Young | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I don't know. Zuora Insights is the first system of its type I've encountered in my career. In discussing it with others, I seldom hear competitors mentioned, so I get the feeling that they pretty well "own the space". Considering that they do exactly what I need, I don't feel a huge reason to look around.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It does a very good job, really diving into the data or user behaviors. It is key to engaging our users on a personalized level by really getting to see areas of strength and improvement of our product and ensuring our product is easy to navigate and use. By noticing that certain features are being used we can reach out with helpful guides and information to steer the user towards added benefits of other features.
Kishoree Keislar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We also use Mixpanel to track customers. I use Zuora Insights more often because it is easier to use. I think the biggest impact on customer retention is that we can make more intelligent phone calls and spend less time trying to get info out of the clients, making sales and renewals cycles shorter and making us sound more professional than we would otherwise.
Jules Besnainou | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have some internal tools assessing usage of specific features, but quickly realized that investing in analytics tools was always going to have lower returns than focusing on core features. We leave analytics to Zuora Insights!