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Zuora

Zuora

Overview

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…

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Recent Reviews

TrustRadius Insights

Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and …
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TrustRadius Insights
TrustRadius Insights

Review of Zuora

1 out of 10
February 11, 2023
We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) …
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Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Use at your peril

1 out of 10
November 03, 2020
Zuora is the center of our billing system and subscription management solution.
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Sage Intacct

5 out of 10
May 18, 2019
Incentivized
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
Incentivized
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Zuora Does A Lot

7 out of 10
March 07, 2018
Incentivized
Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
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Pricing

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Zuora

Zuora

N/A
Unavailable

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Recurly

Recurly

Free
What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal,…

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Product Demos

Zuora Advanced Consumption Billing - Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 2)

YouTube

Zuora CPQ Micro Demo

YouTube

Zuora + Workato | Custom automations that fit your business

YouTube

Zuora Revenue Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 1)

YouTube
View more demos
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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Braintree, a PayPal service, Maxio, and Vindicia are common alternatives for Zuora.

Reviewers rate Performance highest, with a score of 9.7.

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(274)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.

Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.

Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.

Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.

Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.

Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.

Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.

Attribute Ratings

Reviews

(26-50 of 134)
Companies can't remove reviews or game the system. Here's why
May 10, 2017

Simple integration: built into our everyday workflow

Verified User
Executive in Engineering
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We've really had very few problems with Zuora. I can't actually think of one offhand that caused us any real strife. Most of the integration issues were on our side. We have integrated Zuora with Salesforce where our sales team manages their process. Once they make a sale, they generate an order from the quote and that gets sent to Zuora via the Zuora SalesForce connector, which works well. Can't really think of a situation where it's not suited for use within this business flow.
February 28, 2017

Zuora Review

Carla Buggs | TrustRadius Reviewer
Carla Buggs
A/R Analyst
CISCO/OpenDNS (Information Technology and Services, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Zuora overall is a great system. Since we are now CISCO we require a larger infrastructure. Zuora doesn't capture everything we need so we use it in conjunction with Bill.com and Netsuite. Zuora should allow payables as well. Please add this in the near future. I think it would make a great difference for startups. It would definitely put you in the game. It's a great system for billing.
January 20, 2017

Decent platform - very rough implemetation

Verified User
Manager in Customer Service
Computer Software Company, 11-50 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think part of the problem lies in the complexity of the products we sell. If we had more of a straightforward one size fits all product, I think Zuora would be much more effective. Given our products' complexity Zuora can be very difficult/tedious to use.
January 20, 2017

Zuora First Impressions

Verified User
Employee in Finance and Accounting
Internet Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is well suited for basic flat fee subscriptions that are 1x or reoccurring. Usage subscriptions with multiple line items and integrations, such as with billing for advertising- impression data etc., is less suited for Zuora because the subscriptions aren't flexible to meet the needs of our billing structure for these customers.
January 18, 2017

Zuora great for SMBs but may be lacking for large enterprises

Verified User
Contributor in Finance and Accounting
Internet Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora has a lot of capabilities when it comes to billing and invoicing. But you definitely have to think in advance about how you need to structure non-standard billing whether it is a quarterly model, a per month model, or a non-standard time model.
January 10, 2017

Zuora is an excellent service

Verified User
Employee in Information Technology
Automotive Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is excellent for situations where building and maintaining a similar system from scratch would be prohibitive. This is especially true when your needs closely match what Zuora offers. However, if you are in need of a highly customizable solution with a large amount of flexibility, it may not be as easy or even possible with Zuora.
January 04, 2017

Zuora Review

Verified User
Manager in Finance and Accounting
Computer Software Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SaaS type companies that deal with larger B2B transactions can benefit from Zuora. I feel smaller and less complex SaaS [companies] that deal mainly in credit card automated payments would benefit more from say a Stripe than Zuora.
December 29, 2016

Zuora is Great!

Verified User
Analyst in Finance and Accounting
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited: For business invoicing, compiling a list of accounts with detailed information regarding every customers.
Less Appropriate: I can't think of anything.
December 29, 2016

Zuora review from the view of a mature startup

Verified User
Professional in Finance and Accounting
Internet Company, 501-1000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is great for businesses who have a simple biilling model. Also we found Zuora was not able to handle the volume of our transactions and at times was running very slow. Therefore it would be best for a business who has a very standard model and a low volume of transactions.
December 29, 2016

Zuoring

Verified User
Employee in Finance and Accounting
Accounting Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is well suited for yearly memberships, but if it is a fluid subscription, creating amendments and deleting them can be rather tedious.
December 15, 2016

Invoicing and Billing

Verified User
Employee in Finance and Accounting
Computer Software Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is very effective for large scale billing where data is uploaded from an external source. Easy to invoice and charge payments set up for auto pay. More difficult to manage non-monthly subscriptions: quarterly, semi-annual, etc.
December 15, 2016

Zuora is a great, while you do need internal IT resource to support it (able to code!)

selina zhang | TrustRadius Reviewer
selina zhang
Strategic Planning Manager
SiteMinder (Information Technology and Services, 501-1000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It suits straightforward product types without too much customisation. If you have a lot of customised products (same product, but different pricing structure for different suppliers), then the product catalog is harder to maintain.

It suits a business which has internal resources to do a bit of coding work. A lot of feature enhancement requests take too long to come, and a company needs alternatives to solve the issue, and internal IT resources are almost a must-have. Or you can engage a Zuora consultant to make the customisation for you, with a cost.
December 15, 2016

Great billing and payment system

Verified User
Employee in Finance and Accounting
Marketing and Advertising Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have numerous clients and need to sand many invoices Zuora is the way to go, specially if you want your clients set up for Pre-authorized payments, as you can charge their bank accounts and credit cards automatically. It takes seconds to create thousands of invoices, it automatically sends them to your clients and gives you a summary of the number of invoices you sent. Same thing with the payments, you now almost immediately how much money you will receive in your bank as well as what payments were declined.
December 15, 2016

Hi

Verified User
Account Manager in Finance and Accounting
Hospital & Health Care Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora works well for the basics. However, the system does have flaws that do make it a challenge to user. If you have the time to look over and learn the system in detail, I feel as if it can be very beneficial. For basic accounting/finance needs, I feel that Zuora may be too advanced.
December 14, 2016

Zuora... Difficult to say, difficult to use.

Verified User
Analyst in Quality Assurance
Computer Software Company, 201-500 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Subscription Management for Subscription Based Service companies. If they improved their user experience and product usability, they'd be in a much better position for me to recommend their product to other companies. [Zuora is less appropriate for] Really any company that needs an easily understood/simple implementation product to manage subscription based services. If you are not technically savvy, or if you don't have 25 hours per week to keep up maintenance in Zuora, then it's not the product for you. I would personally not recommend this product to anyone or any company.
December 12, 2016

Great for Subscription businesses. Check if you are one of them first.

Verified User
C-Level Executive in Finance and Accounting
Information Technology and Services Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora seems perfect for subscription businesses selling directly to a final user. For channel-based distribution models and/or with license based models, it does not fit perfectly.
December 09, 2016

Zuorushka

Verified User
Employee in Finance and Accounting
Information Technology and Services Company, 201-500 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora would suit SMB companies more than rather big ones. Some things like applying credit balance are not automated and need manual intervention. Reporting is sometimes rather slow and we are not a large corporation with tons of data.
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