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Zuora

Zuora

Overview

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…

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Recent Reviews

TrustRadius Insights

Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and …
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TrustRadius Insights
TrustRadius Insights

Review of Zuora

1 out of 10
February 11, 2023
We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) …
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Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Use at your peril

1 out of 10
November 03, 2020
Zuora is the center of our billing system and subscription management solution.
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Sage Intacct

5 out of 10
May 18, 2019
Incentivized
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
Incentivized
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Zuora Does A Lot

7 out of 10
March 07, 2018
Incentivized
Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
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Pricing

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Zuora

Zuora

N/A
Unavailable

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Recurly

Recurly

Free
What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal,…

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Product Demos

Zuora Advanced Consumption Billing - Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 2)

YouTube

Zuora CPQ Micro Demo

YouTube

Zuora + Workato | Custom automations that fit your business

YouTube

Zuora Revenue Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 1)

YouTube
View more demos
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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Braintree, a PayPal service, Maxio, and Vindicia are common alternatives for Zuora.

Reviewers rate Performance highest, with a score of 9.7.

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(274)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.

Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.

Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.

Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.

Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.

Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.

Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.

Attribute Ratings

Reviews

(51-75 of 134)
Companies can't remove reviews or game the system. Here's why
December 07, 2016

Subscription airline loves Zuora!

Mac Kern | TrustRadius Reviewer
Mac Kern
Vice President of Commercial Strategy
Surf Air (Airlines/Aviation, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is very well suited for companies that are wishing to manage subscription based products. Zuora has the capability to act as a company's primary revenue and invoicing system or it is suitable to be one of many revenue generating systems depending on the products provided. Zuora's reporting tools are solid but lack some ease and clarity. A company may find it easier to extract data into a warehouse and then manipulate separately.
December 05, 2016

Longtime Telecom User

Verified User
Executive in Corporate
Telecommunications Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is great if you are using Salesforce.com and have a subscription related business. It is very powerful and so complex - if you are currently able to invoice using Excel it may not be the right fit until you grow further.
November 30, 2016

A strong product with only a few limitations for those who provide more than cloud services.

Verified User
Director in Finance and Accounting
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We sell hardware and other physical products outside of our cloud services. I feel that Zuora isn't well suited for physical products due to the way the product catalog and rate plans are set up. Plus, the terminology confuses our sales teams since adding the "rate plan for a printer" doesn't make much sense.

However, for managing different configurations of our software products, Zuora works well. It allows for the sales team to be consistent, while also allowing us to customize different bundles for all possible selling situations.
November 30, 2016

A Subscription Billing Platform that will grow with your business

Verified User
Analyst in Information Technology
Internet Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is a great option for a flexible subscription billing platform, especially when you want to integrate custom applications into the platform using their rest APIs. The platform as a whole still has some work to do in terms of simplifying how rate plans and rate plan charges work so that a user can know what is happening at first glance without needing deep domain knowledge of the Zuora infrastructure.
November 16, 2016

Zuora - implementation review

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Easy to scale, great reporting and customer insights. Although it is difficult to undo something, it requires you to use a correct process. Implementation requires a lot of time and resources but they have a great implementation team.
November 16, 2016

Please read this before you purchase Zuora

Verified User
Program Manager in Product Management
Information Technology and Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are looking for more subscription management and less billing management then Zuora is well suited. If you are looking for a stand-alone application for subscription management then Zuora is well suited. If you are integrating with your internal system then Zuora has a complex integration procedure. If you are using Salesforce and Sertifi then Zuora is well suited.
November 16, 2016

Zuora Review - Positive Experience

Verified User
Employee in Product Management
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is well suited for our environment as a SaaS company, it allows our finance team to send invoices at the push of a button. This suits our vision of a growing company delivering the best customer experience possible.

The solution allows us to make quick and easy amendments to subscriptions, raise credit notes at the click of a button and meet the demands of all billing models.
November 16, 2016

Summary of the thoughts

Verified User
Employee in Finance and Accounting
Internet Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If the business where you are operating has regular needs, no special requests, then Zuora is a good fit. If your business is full of complications (different needs for different customers or products), then I would recommend trying Zuora first, before implementing, because it might not be the best fit.
November 16, 2016

Zuora through the eyes of a billing dev

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora has been very well-suited so far for a mid-size company such as ourselves looking to avoid storing (and therefore obfuscating) payment info and handling other edge cases such as credit card dunning, etc. It might be less appropriate for a smaller startup company with only the most basic billing needs.
November 08, 2016

First Impressions of Zuora

Verified User
Manager in Customer Service
Information Technology and Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is well suited for organizations where discounts and add ons are well configured, the problem for us (again, probably our configuration) is that we provide ad hoc discounts and additional charges for features. A proper understanding of the organization's business process is necessary before implementing Zuora.
November 07, 2016

Easy Peasy Payment Processing

Verified User
Account Manager in Finance and Accounting
Accounting Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I feel it is very well suited as a subscription billing tool. It also works well with our international client base. As I mentioned in the cons section, it can be a bit time consuming when processing payments for large customers.
November 02, 2016

Zuora is a great solution for us !

Ariel José Mira | TrustRadius Reviewer
Ariel José Mira
2nd Level Support Engineer
MuleSoft (Information Technology and Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Scenarios: well suited:
- Zuora is well suited for an environment where there is little need to modify customer's subscriptions frequently.
- Especially useful for e-commerce or web applications to easily set up and manage payments using a credit card

November 01, 2016

Zuora - a flexible billing platform for an ever-changing business

Tim Chingos | TrustRadius Reviewer
Tim Chingos
Director of Operations
Branch (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zuora is built for subscription based sales models. Zuora makes it easy to charge customers on a recurring basis. Zuora is also set up well to calculate usage and charge customers accordingly. Zuora requires deep technical integration with a company's backend.

Zuora offers an out-of-the-box Salesforce integration. However, we needed to heavily customize it to ensure it met our needs.
July 18, 2016

Zuora Review

Verified User
Analyst in Customer Service
Information Technology and Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's really nice when the customer needs to be billed for multiple pieces of the same equipment, you can just change the quantity and not have to worry about creating a new amendment for each piece of equipment. I do wish that you could add multiple types of equipment to one amendment instead of creating a new amendment for each type of equipment.
July 08, 2016

Zuora - Not for Everybody

Erik Mullen | TrustRadius Reviewer
Erik Mullen
Senior Solutions Architect
RedTeal (Computer Software, 11-50 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Right now Zuora seems to be fit in a really odd space. Not quite powerful enough for enterprise level customers, way too much for commercial (not to mention costs). Mid market seems to be the only place suited for Zuora, but that space now has more viable options.
July 08, 2016

All the Nopes

Verified User
Supervisor in Other
Computer Software Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Zuora platform can handle very simplistic use cases of the billing model or product model easily for recurring billing, but the ability to support anything else is shaky at best.

The concept of accepting down payments by the end user's customers requires the need to jump through many hoops because of the object model in order to support it.
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