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Zuora

Zuora

Overview

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…

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Recent Reviews

TrustRadius Insights

Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and …
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Review of Zuora

1 out of 10
February 11, 2023
We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) …
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Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Use at your peril

1 out of 10
November 03, 2020
Zuora is the center of our billing system and subscription management solution.
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Sage Intacct

5 out of 10
May 18, 2019
Incentivized
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
Incentivized
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Zuora Does A Lot

7 out of 10
March 07, 2018
Incentivized
Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
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Pricing

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What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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120 people also want pricing

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What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal,…

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Product Demos

Zuora Advanced Consumption Billing - Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 2)

YouTube

Zuora CPQ Micro Demo

YouTube

Zuora + Workato | Custom automations that fit your business

YouTube

Zuora Revenue Micro Demo

YouTube

Zuora Demo: Suspend For Non-Pay (Part 1)

YouTube
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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Competitors

Zuora Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

Braintree, a PayPal service, Maxio, and Vindicia are common alternatives for Zuora.

Reviewers rate Performance highest, with a score of 9.7.

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(274)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.

Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.

Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.

Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.

Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.

Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.

Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.

Attribute Ratings

Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
2
  • Technical enough to understand data structure, build queries, and use exports as needed to build custom charts.
  • Good understanding of underlying website design and calculated fields.
  • Good understanding of basic marketing good practices to foster development of new queries to drive email campaigns.
  • Ability to interact with more technical staff to address data feeds, development of requirements for calculated fields.
  • Ability to understand basic statistics to drive deeper analysis (e.g., pattern recognition, factor analysis).
Rob Sherman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
2
IT from an administration standpoint (and integration). In IT we make sure we add/remove users and permissions for whom can log in and what can they access. We also have one well trained Customer Service Director that routinely verifies active customer subscriptions and aides Finance people if there are issues. Otherwise, Zuora requires little-to-no support - in many cases finance goes directly to Zuora support for questions and they are super responsive in most all cases.
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