Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…
Review of Zuora
Zuora - managing subscriptions and headaches
Invest in Zuora
Zuora Review
Use at your peril
Scalable subscription billing solution for SaaS companies
Sage Intacct
Zuora Review
Robust product that works well for global businesses
Great Subscription Management Software
Great tool for short, simple subscriptions
Zuora Does A Lot
Zuora gets the job done, but you'll pay for it
Does exactly what it says on the tin!
Zuora -- The Best Billing System Out There!
Pricing
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Zuora Advanced Consumption Billing - Micro Demo
Zuora Demo: Suspend For Non-Pay (Part 2)
Zuora CPQ Micro Demo
Zuora + Workato | Custom automations that fit your business
Zuora Revenue Micro Demo
Zuora Demo: Suspend For Non-Pay (Part 1)
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Maxio
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
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Reviews and Ratings
(274)Community Insights
- Business Problems Solved
- Pros
- Cons
Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.
Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.
Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.
Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.
Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.
Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.
Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.
Attribute Ratings
- 1Likelihood to Renew14 ratings
- 9.3Availability2 ratings
- 9.7Performance3 ratings
- 7.6Usability17 ratings
- 1Support Rating13 ratings
- 7Online Training2 ratings
- 9.3In-Person Training2 ratings
- 7.4Implementation Rating9 ratings
- 6.6Configurability3 ratings
- 10Product Scalability2 ratings
- 6Ease of integration3 ratings
- 10Vendor pre-sale2 ratings
- 10Vendor post-sale2 ratings
Reviews
(1-5 of 5)Review of Zuora
- Invoice creation
- Amendment tracking
- Salesforce sync
- Reporting
- Product catalog management (e.g. bundling)
- Permission/role management
For companies with a complex use case, integrations, detailed reporting needs or who need solid tech support, I don't recommend Zuora at all.
- Salesforce Sync
- Invoice Generation
- Poor support has slowed down our implementation of features and resolution of issues
- Lack of flexibility has led to some complex and unwieldy workaround solutions
- No useful built in AR reporting so we had to come up with our own solution
- Challenges with finance due to unreliability of Salesforce sync
- Generate invoices for clients
- Manage subscriptions
- Generate order forms via Conga Composer
Zuora allows us to automate our billing process as well as provides flexibility to adjust our products and prices, which was much more limited using out of the box Salesforce opportunity products previously.
- The sync with Salesforce. The ability for Zuora and Salesforce to sync eliminates manual transfer of data and areas of human error.
- Flexibility of setup. With all the various types of products and different revenue recognition rules, Zuora allows us to set up the rules we need to fit our business model.
- Ease of use. Creating and posting bill runs is simple and straight forward. With a few clicks of a button you are able to create and post invoices for all customers.
- The service team. I have had a great experience working alongside the Zuora consultant team. They have been easy to work with and have the ability to suggest effective solutions to ensure Zuora meets our business requirements.
- The new reporting module is definitely a step in the right direction, but the reporting module could still be better. Mirroring the drag and drop functionality of Salesforce would be great with the ability to create custom dashboards from the data. The 'run detail' vs 'run summary' reporting is a bit confusing. The 'Hide details' functionality in Salesforce would be better. Also, the fact that you can not provide a link directly to a Zuora report is pretty frustrating.
- Ability to bulk import quotes from the SF side that integrates with Zuora. During our Zuora setup we were very surprised that the ability to bulk create Zuora quotes that sync to Zuora was not possible. This caused a real headache for our setup and it would be great if Zuora allowed for this.
Zuora... Difficult to say, difficult to use.
- Manages subscription services specifically.
- Can be altered to fit your particular business needs.
- Their User Interface and User Experience is absolutely garbage.
- They could benefit from more extensive user research and feedback. I feel like they've never had any communication with their users about the ease of using their products.
- Make simpler ways to complete tasks. This could be done if they hired a UI/UX Designer. I am convinced they've never thought of hiring one.
- Absolutely Nothing
- Not one thing
- Literally not one single process
- Making Account Subscription Changes
- Managing Customer Account, invoice, and subscription dates
- Deleting things. How is it so hard to delete things? Just have a trashcan icon and let me delete it!
Zuora Complete Business Solutions
- Zuora has capability for analysis of financial data and provides managerial reports for decision making.
- Zuora has automated renewal of payments automatically.
- Once card details and payment frequency [are[ updated the AR part is made easy.
- Report for Aging giving date wise
- Business Growth
- E Commerce
- Financial Reporting
- Online payment reconciliation
- AR Reports
- CRM system
- Inventory management
- Business has grown and easy to handle
- Real time reports
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Analyst Reports
- Third-party Reviews
- Vendor implemented
- Professional services company
- Real time testing
- Product updation
- Account Receivable
- Financial Reporting
- AR Ageing
- It keeps a record of material changes to subscriptions in versions. These can be reported and and researched as needed.
- It is cloud based which minimizes administrative overheard of the system
- The billing rules are flexible
- Zuora rates subscriptions based on time, not usage. If you sell value to your customers in usage (not time) this could be an issue when customer upgrade mid-term.
- Usage is marked as processed through the date of the last run invoice against that subscription and charge, even if zuora didn't rate a charge (invoice) against it.
- Being cloud based it means that any data modifications of any size have to be done against cloud based API's, orders of magnitude slower than equivalent on prem/sql based solutions.
Zuora's API is flexible, but will require professional services or in house development staff to become familiar to leverage anything that isnt available "out of the box".
- Implemented in-house
- As with any migration garbage in/garbage out. Data quality was an issue from legacy systems. Only Zuora can actually "import" data which increased turnaround time and overall implementation hassle.
- A more in depth understanding of how zuora rates products and services along with a more in depth analysis of our complex business needs would have been helpful. We didn't know what we didn't know at the beginning.
- Billing runs
- Account management
- Reporting
- Product catalog, no filtering, large numbers of rate plans take a long time to render, edit rate plans is time consuming
- User management is painful, no filtering, sorting doesn't persist, no ability to "delete" a user so all your users are visible forever