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Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and …
Overview
What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces…
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What is Zuora?
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…
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Product Demos
Zuora Advanced Consumption Billing - Micro Demo
YouTube
Zuora Demo: Suspend For Non-Pay (Part 2)
YouTube
Zuora CPQ Micro Demo
YouTube
Zuora + Workato | Custom automations that fit your business
YouTube
Zuora Revenue Micro Demo
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Zuora Demo: Suspend For Non-Pay (Part 1)
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zuora?
Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.
Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:
- Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
- Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
- Deeply understand their subscribers and the health of their business at all times
Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.
Zuora Features
- Supported: Product Catalog
- Supported: Subscriptions & Amendments
- Supported: Zuora for Salesforce
- Supported: Billing & AR Settlement
- Supported: Payment Processing
- Supported: Revenue Recognition
- Supported: GL Integration
Zuora Integrations
Zuora Competitors
- Braintree, a PayPal service
- Maxio
- Vindicia
- Microworks Prism POS
- 2Checkout from Verifone
- Ericsson Enterprise & Cloud Billing (formerly Metanga)
Zuora Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
Reviewers rate Performance highest, with a score of 9.7.
The most common users of Zuora are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Zuora is a versatile software that offers several key use cases for businesses across various departments. Users, such as Surf Air and Branch, have found value in using Zuora as their primary revenue and subscription management system. It handles the complexity of subscription management, invoicing, and billing seamlessly, allowing finance, technology, customer service, and product strategy teams to automate manual processes and save time. Zuora has also proven valuable for the finance and accounting departments, serving as a centralized billing system that consolidates billing accounts and avoids the need for manual revenue reconciliation. Additionally, the integration of Zuora with Salesforce allows sales operations to manage the product catalog accurately and enables sales representatives to generate accurate quotes. Furthermore, companies implementing Zuora globally have benefitted from its ability to address subscription-related problems, recurring payments, prorations, discounts, invoicing, and reporting. The software has also been praised for its flexibility and support in scaling businesses during seamless transitions from other vendors. Overall, Zuora's features cater to multiple departments within organizations by facilitating financial transactions, managing subscriptions efficiently, providing valuable insights through data analysis tools like Zuora Insights, and aiding in compliance with company guidelines during field inspections.
Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.
Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.
Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.
Inaccurate Reporting: Several reviewers have expressed dissatisfaction with the reporting capabilities of Zuora. They feel that running multiple reports and combining them to get the desired level of detail is time-consuming. Some users also mentioned the need for improvement in distinguishing between multiple lines of business.
Difficult User Interface: Many users find the user interface of Zuora confusing and unintuitive. They have encountered issues such as clicking on hyperlinked subscription numbers leading to invoices instead of subscriptions, limited customization options to improve the poor UI, and weak search and reporting capabilities.
Lack of Integration and Flexibility: Reviewers have highlighted several integration and flexibility-related concerns with Zuora. Users mentioned challenges in integrating Zuora quotes with Salesforce, difficulties in customizing without Apex coding knowledge, limitations in offering different payment plans and billing frequencies, and a lack of seamless integration with popular accounting systems like Quickbooks.
Attribute Ratings
Reviews
(51-75 of 132)Companies can't remove reviews or game the system. Here's why
December 07, 2016
Subscription airline loves Zuora!
Zuora is the primary revenue and subscription management system at Surf Air. Zuora manages 100% of our invoicing and billings and is the primary source of revenue related data. Zuora manages the complexity of subscription management and invoicing that was previously managed through another third party and our home-grown reservation system together. At Surf Air, Zuora is used by the finance, technology, customer service and product strategy teams.
December 05, 2016
Longtime Telecom User
Zuora is used for billing customers and used by all teams through Salesforce.com. It replaced a custom billing platform we had built specifically for our business.
November 30, 2016
A strong product with only a few limitations for those who provide more than cloud services.
Zuora is used mainly by our finance and accounting departments to manage invoicing and our product catalog. Previously, we used our accounting software, so invoicing and creating quotes was cumbersome. Implementing Zuora cut down the time it would take to process the bill run and has also allowed us to manage our AR aging much more effectively but automating the past-due notification on aging accounts. The system, implemented alongside Salesforce, has also decreased the number of errors in quotes generated by our sales team. Because the quotes are now being generated in Salesforce with ZQuotes, our quotes are now consistent and have very few errors, if any.
November 30, 2016
A Subscription Billing Platform that will grow with your business
We currently use Zuora for a subset of our business, but are in the process of rolling it out for the remainder of our core business. It solves the need for a more flexible subscription billing platform that can accurately calculate prorations and tiered pricing while integrating with our tax service and financial ERP.
November 21, 2016
Little complaints, great and easy to use
Within our organisation, Zuora is used by the finance and accounting function. It has addressed the business problem of making the invoicing for our recurring subscription model easy, and pain-free. Additionally, Zuora has significantly reduced our period close time due to its automatic revenue recognition system.
November 18, 2016
Zuora, the billing and revenue recognition process improvement tool!
We use Zuora as an add in with Salesforce to handle our billing and revenue recognition processes within or organization. It helps us to lower manual and spread sheet work in billing our customers and creating a more automatic revenue recognition process with Quickbooks. It is being used by our sales team and our accounting and finance teams. When a sales representative closes a deal in Salesforce, they select a button in Salesforce that sends the quote to Z billing which then creates the billing invoice and creates the revenue recognition/amortization schedule.
November 16, 2016
Zuora - implementation review
We currently use Zuora for our new subscription product but will phase in our legacy product and renewals. The product and engineering team were heavily involved with implementation. The product and finance teams are the current and future users. We are still new to Zuora but hopefully it will help provide more information on our churned customers and reduce our credit card decline rates.
November 16, 2016
Please read this before you purchase Zuora
We are using Zuora as our subscription management and billing system. It solves the following problems:
1. Building customized quotes with ease.
2. Ease of integration with Sertifi (e-signature) and Salesforce.
3. Ability to create volume and tiered pricing.
4. Ability to manage one time, recurrent and usage payments effortlessly.
5. Call out options to our product.
1. Building customized quotes with ease.
2. Ease of integration with Sertifi (e-signature) and Salesforce.
3. Ability to create volume and tiered pricing.
4. Ability to manage one time, recurrent and usage payments effortlessly.
5. Call out options to our product.
November 16, 2016
Zuora Review - Positive Experience
Zuora's solution is being used for ownership of all billing related matters within our company. Zuora removes the complexities of recurring billing and makes the process of billing our customers much more efficient. The solution integrates with our online marketplace, which allows us to easily manage subscriptions and bill our customers with a minimal overhead of work - compared to a manual billing process that we previously used.
Zuora is predominantly used by our finance, sales and product management teams. General tasks across the business include: billing, pro-rations, credits and a wide range of other tasks.
Zuora is predominantly used by our finance, sales and product management teams. General tasks across the business include: billing, pro-rations, credits and a wide range of other tasks.
November 16, 2016
Summary of the thoughts
Zuora is used by multiple departments, but not across the whole organization. It is being used mostly for accounting purposes. We apply payments, generate invoices, reconcile invoices, keep track of customers, send invoices, and generate all kinds of reports that we use for accounting needs. We store all billing information in Zuora.
November 16, 2016
Zuora through the eyes of a billing dev
We use Zuora as the primary mechanism for processing credit card payments for all products sold by our company. We currently have a few acquisitions that have existing customers on different payment systems, but we have active plans to transition these customers to Zuora as well. The primary problem Zuora solves for us is the security and protection of sensitive credit card information - by using Zuora, we don't have to worry about this at all, since we never receive this data in the first place.
November 08, 2016
First Impressions of Zuora
Zuora has been implemented in our organization to act as the payment gateway for our subscription.
It is primarily being used by the Customer Success team to manage subscription related matters for our customers.
It is primarily being used by the Customer Success team to manage subscription related matters for our customers.
November 07, 2016
Easy Peasy Payment Processing
We use Zuora as one of our main accounting systems for processing subscription payments throughout our entire company.
November 04, 2016
Zuora Subscription Based Billing
We are a subscription based SaaS company that uses Zuora for our billing within the accounting department. It allows us to send 10s of thousands of invoices with a push of a button.
November 02, 2016
Zuora is a great solution for us !
We use Zuora as a payment system for our clients that use a cloud-based application. We create an account for them and then we manage the subscriptions and payments for those accounts. All the payments are done using a credit card. Zuora gives us the possibility to manage all this in a centralized and easy way.
November 01, 2016
Zuora - a flexible billing platform for an ever-changing business
Zuora is Branch's billing engine. We're working with the Zuora API and our backend to determine how much and when to charge our customers. We leverage flat rate plans as well as usage based plans. We've integrated Zuora into Salesforce to empower sales reps to generate quotes and quickly close deals. Our billing support team manages customer accounts directly in the Zuora UI. Zuora is an extremely cross-functional product that touches product, sales, operations, and engineering.
November 01, 2016
Catchy Title
Zuora is used to manage sales quotes and customer subscriptions to our SaSS product. It's used by sales and operations to bill and invoice customers.
October 12, 2016
Zuora Review
Zuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).
July 18, 2016
Zuora Review
As far as I am aware the entire organization of Vivint uses Zuora for many of our billing needs. I use Zuora primarily for making amendments to a customer's account when they order equipment. I am not aware of all of the problems Zuora addresses for the rest of Vivint, but me and a few others on my team mainly use it so that our customers are invoiced properly for equipment they are purchasing.
July 11, 2016
Automation for a SaaS-y business
We currently use Zuora for our billing platform for our Saas based accounting software. Currently is it used in our finance department for our core product and we will be implementing our second software vertical onto Zuora in the near future. It has allowed us to bill our customers effectively and efficiently creating more automation for our AR processing.
July 08, 2016
Zuora- Dependable and Adaptable products
Zuora is used by our accounting/finance department. We use it to record customer accounts, products associated with these accounts, and to generate invoices for these accounts.
July 08, 2016
Zuora - Not for Everybody
Was used for a small product offering. My main experience with Zuora was as an implementation partner.
July 08, 2016
All the Nopes
I implemented customizations on the Salesforce platform to address product gaps in the Zuora platform that did not meet the business use cases of the end user.
The Zuora platform itself was used by the company to process payments of our clients, but from what I recall the setup of the system was not done correctly and the integration between Zuora and NetSuite was shaky at best and never worked.
The Zuora platform itself was used by the company to process payments of our clients, but from what I recall the setup of the system was not done correctly and the integration between Zuora and NetSuite was shaky at best and never worked.
July 08, 2016
Zuora and its ease of use
Currently we use Zuora as our Billing and subscription platform for the VAS offerings within Rogers. Currently bill and subscribes for NHL, Next Issue, Shomi and Spotify. Along with providing the billing and subscription we rely heavily on the reporting functionality within Zuora. Through reports and data exports we are able to accurately account and recognize revenue along within any other details for billing and subscriptions.
July 08, 2016
The whats and what not's.
Zuora is being used by the accounting department to facilitate our billing.