Zuora

Zuora

About TrustRadius Scoring
Score 6.8 out of 100
Zuora

Overview

Recent Reviews

Invest in Zuora

8 out of 10
February 23, 2021
[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing …
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Zuora Review

1 out of 10
January 18, 2021
Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The …
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Sage Intacct

5 out of 10
May 18, 2019
Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who …
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Zuora Review

10 out of 10
May 10, 2019
At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of …
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Zuora Does A Lot

7 out of 10
March 07, 2018
Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Recurly?

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to…

Features Scorecard

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Product Details

What is Zuora?

Zuora is software for subscription businesses. The software is designed to provide an end-to-end subscription management solution that includes billing, finance, commerce and insights, helping users establish a subscription business model and establish, nurture, and monetize recurring customer relationships.

Zuora spans across commerce, billing, collections, revenue recognition, and analytics. The vendor says their products aim to help users:

  1. Go to market with their subscription offerings, then grow and retain their customer base across multiple channels
  2. Automate billing, collections, and revenue recognition to scale their business and support their go-to-market strategies
  3. Deeply understand their subscribers and the health of their business at all times

Zuora is headquartered in Foster City, CA with 11 offices around the world. The company services over 800 clients, including HP, Dell, Financial Times, Box, YP.com, Vivint, Hubspot, and Schneider Electric.

Zuora Features

  • Supported: Product Catalog
  • Supported: Subscriptions & Amendments
  • Supported: Zuora for Salesforce
  • Supported: Billing & AR Settlement
  • Supported: Payment Processing
  • Supported: Revenue Recognition
  • Supported: GL Integration

Zuora Video

Overview of Zuora: The world’s only subscription order-to-cash platform.

Zuora Integrations

Zuora Competitors

Zuora Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Zuora?

Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.

What is Zuora's best feature?

Reviewers rate Performance highest, with a score of 9.7.

Who uses Zuora?

The most common users of Zuora are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-17 of 17)
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Jason Hubbard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently we only have one product and one pricing tier so we haven't been able to benefit from this. However, we are about to begin introducing new pricing tiers and product categories and look forward to being able to take advantage of the ability to better identify those opportunities to cross and upsell.
Shannon (Walker) Kluczny | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Upsell and cross-sell are areas that we have dramatically improved, increased and capitalized on since implementing Zuora Insights. The data presentated and available to us allows us to view product utilization and customer behavior. This information has allowed us to pinpoint the appropriate times to approach clients that will yield positive results. Additionally, our average upsell ARR has increased, sales cycle has reduced and overall volume has attributed to annual increases in dollar retention.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We don't have this need. We have a free service and so upsells and cross-sells are not really a part of our business at the moment. We are very much focused on utilization and usability as well as providing value to our users and customers. So value metrics, usage metrics and usability insights are where we are focused. Retention, conversion and segmentation is what we look at the most.
December 18, 2015

Zuroa Insights Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
It has helped us achieve this. We can see what product of ours in most popular and we look at different ways to enhance said product. It also shows us which ones are not so we then do surveys with our clients to find out what we can improve on. Overall Zuora Insights has allowed us to do all those things.
Madison Gardner | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Honestly, I don't upsell or cross-promote myself -- it is not in my job description at all -- so I can't really tell you how it helps to achieve these goals. This is something they are thinking about adding to my role so maybe reach out in a few months and I can give you a better answer.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have definitely used the product usage metrics to improve upselling. Our sales and client success teams use Zuora Insights to find out how successful customers have been (or are on the cusp of a price increase) to reach out to upsell.
December 08, 2015

My insights on Z-insights

Score 9 out of 10
Vetted Review
Verified User
Review Source
Yes, it helps us identify clients who may be underpaying currently based on their installed packages and overall supporter count. It also helps identify customers who may appear to be underpaying on paper, but with deeper insight, are actually at risk, and less likely to agree to any upsell attempts.
Paul Young | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Unfortunately, this is an area that we have not greatly exploited yet. We primarily use it for net new sales, versus upsell and cross-sell. For us/me, upsell and cross sell are the next frontier. I can see Zuora Insights helping me in much the same way it does for new sales.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Yes we definitely have. We have opportunity to upsell different products and by noticing the trends and behaviors associated with certain features I know which approach to take and which features the user will likely find most valuable and therefore most likely to be willing to spend extra for. When they have enabled specific features I know they are qualified for specific up sell opportunities.