Good modern voice system with nice extra features.
September 21, 2019
Good modern voice system with nice extra features.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 3CX Phone System
We replaced our old office phone system (Cisco Call Manager) with a cloud-based 3CX platform across our organization. Our office location was moved to a new building so it was the perfect time to replace it. As we also moved to a cloud-first strategy, we opted for a hosted 3CX platform. Although it as more features than the old system, I am afraid only the basic features are mostly used.
- Call quality is good, better than our old system. Though technology-wise you can't compare, quality is better than I expected.
- Having softphone and mobile apps available is a good feature.
- Configuration for the user is relatively easy.
- Mobile app is a bit dull to look at. Could be more modern looking
- Softphone functionalty is ok, but not great
- With the right call routing configuration the costs can come down
- Having the mobile app makes employees better reachable.
- Cisco Unified Communications Manager (Call Manager) and Genesys PureCloud
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Do you think 3CX delivers good value for the price?
Yes
Are you happy with 3CX's feature set?
Yes
Did 3CX live up to sales and marketing promises?
Yes
Did implementation of 3CX go as expected?
Yes
Would you buy 3CX again?
Yes