Highly effective.
December 07, 2012
Highly effective.
Score 10 out of 10
Vetted Review
Modules Used
- Social Plug-Ins
- Social Analytics
- Gigya share
Overall Satisfaction
- It enables social lo-gin and social account creation. It functions very well.
- Its been very stable with good uptime.
- Also easy for us to implement. Gigya does maintain the platform and continually make improvements.
- Support team has been very helpful and very responsive.They are always eager to bring new features to our attention. They just make sure that we get the most out of the product. This is much appreciated.
- Nothing.
- New users in last month, 44% are using Gigya patform to create account with MLG. It is used extensively.
- 55% are using native account creation, 40% are creating accounts through social networks.
- Having Gigya monitor Facebook and Google + APIs so we don't have to is also great. This would be hard for us to do internally.
Product Usage
5 - In addition to myselfe, we have
Two engineers who worked on the platform during the initial implementation
Two pepole at corporate HQ: A business analyst, and a product owner.
Two engineers who worked on the platform during the initial implementation
Two pepole at corporate HQ: A business analyst, and a product owner.
1 - I am the main point of contact.
- Social login: Enabling single sign-on. Users open an account with us. Gigya allows creation of account using Facebook, Google +, Twitter. In addition to social account creation, we use the Gigya share bar to enable social account linking. When logged in, participants can share their activity on our sites directly back to Facebook or Twitter. This helps promote content and activity and drive additional traffic.
- We also use the Gigya analytics package which is very good. We analyze all activities via the Gigya admin panel.
Evaluation and Selection
No - No, we did not have a product offering Gigya-like functionality before we procured this product.
Implementation
- Vendor implemented
Training
- Online training
- Self-taught
Product is not difficult to learn. The documentation is good enough to where extensive training is not really necessary.
Configuration
We largely used boiler plate features. we didn't need to do much customer work to make it do what we wanted out of the box.
Support
Usability
Reliability
Integration
- They have a huge number of social networks that we can integrate with, but we only use Google + , FB and Twitter because our users mainly use those networks.
Vendor Relationship
I was not involved in negotiations with them. Our CTO made the decision and negotiated contract.