CFO/CIO perspective on NetSuite, as used by a subscription/data/technology company
November 27, 2013
CFO/CIO perspective on NetSuite, as used by a subscription/data/technology company
Score 9 out of 10
Vetted Review
Verified User
Software Version
NetSuite Mid-Market edition
Modules Used
- Advanced Project Module
- Contract Renewals Module
- Incentive Compensation
- Recurring Billing
- Revenue Recognition
Overall Satisfaction with NetSuite
- Browser-based interface is simple and intuitive, very fast and allows full access to the system from any Internet connection.
- Customizations to the database are simple to implement and work seamlessly with release upgrades from NetSuite.
- Reporting, searches, analysis and dashboards are very simple and flexible.
- Strong third-party support with integrated applications to meet additional business needs such as sales tax reporting, H/R, faxing from within the application, credit card processing, etc.
- Low total cost of ownership, with no servers to maintain and related technical support staff costs.
- Ability to create custom workflows and user roles.
- Completeness of functionality is an area for improvement, but then there's a trade off with keeping the system simple and intuitive.
- Searches are very easy and customizable, but the standard default reports can sometimes be difficult to customize. Sometimes the fields in the tables/database are not available or easily identifiable in the report creation screens, whereas all are readily accessible in the search creation screens.
- Simple dashboards are easy to create and customize, but the charts lack the flexibility of reporting options found in Excel or PowerPoint.
- Our company has doubled in revenues with only a 15-20% increase in headcount, and less than that on the back office side. NetSuite's capabilities and processes have been an important factor in that.
- We've been able to automate processes such as sales tax calculations and reporting and credit card processing through NetSuite's integrated third-party provider applications.
- We've made significant improvements to our reporting and analytics with the ease of adding custom fields to the database and workflows for very unique business needs.