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Satisfied Netsuite User
December 04, 2013

Satisfied Netsuite User

Kelly Yang | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

2013.2

Modules Used

  • CRM
  • ERP
  • OneWorld

Overall Satisfaction with NetSuite CRM

  • Sales order process to Invoicing is done well. There's no need to integrate Netsuite to an accounting tool
  • Search capability is end-user friendly.
  • Reporting is end user friendly, doesn't need an expert to use.
  • Global searches is good to find data.
  • Marketing functionality could be improved.
  • Subscription module is expensive.
  • Pivot search functionality needs to be improved, has been in Beta mode for 2 years.
  • Building surveys in Netsuite could be improved. Give users the option to create radio buttons.
  • Increased operations efficiency. Sales orders can be flipped to an invoice with a click of a button.
  • Better visibility with sales reps being able to see all the invoicing history and purchase history.
  • Better visibility into clients purchase history and customer service history.
If you are using it for Software purposes, ask about the renewal process.
Subscription module is new, so details about how the subscription process works if you are selling subscriptions to software.

Using NetSuite CRM

Ease of use for end users.
Increased visibility for our end users.
Consolidation of multiple operating subsidiaries in different currencies into one system allows the finance department to use one system instead of multiple systems.
Hosted environment makes it easier to manage from an IT perspective. No downtime in upgrading to new version.