Overall Satisfaction
- Flexible Reporting tools
- Good Customer Service/Support Team
- Monthly Tech Talks to discuss new features
- Easy and intuitive project management for users
- Reporting requires a fairly proficient level of Cognos expertise
- ProjectTransit tool did not work well within the company's systems although we met technical requirements
- DaptivConnec is a useful and flexible tool, but required a great deal of help from Daptiv consultants to actually set up and maintain
- Positive - easier to streamline Project Management Processes
- Negative - user resistance to change
Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | None |
Yes - Complicated usage/configuration options chosen by the company using Daptiv
Yes - Most were, some were ongoing efforts.
There were some bugs in report scheduling. The team manually managed our report scheduling for months and checked in that the reports were getting to the appropriate parties
Usability
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using | Requires technical support Slow to learn Lots to learn |
- Basic Project Management
- Dynamic Applications
- Dashboarding
- Report Studio Report Writing
- DaptivConnect
Yes - works well, but cannot edit reports from a mobile device