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Been a while - but I remember good things!
March 08, 2014

Been a while - but I remember good things!

Margaret Brown | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Team

Overall Satisfaction

As a Marketing Business Analyst for Beazer Homes, I configured customer surveys using ClickTools. The purpose of the survey was to gain feedback from model home visits. I was able to easily add, modify and delete questions during the survey project. In addition, the support I received from ClickTools staff was very timely and helpful.
  • Customer Support was very timely.
  • User interface was very intuitive.
  • As a non techie, I was able to edit.
  • The screen design was a bit crowded.
  • Making changes required many steps.
  • I wasn't familiar with the Clicktools brand.
  • Greater lead conversion for proespects
  • Better communication with customers
  • More accurate data to report to management
Not having to train on another tool is important. We already have experience with Clicktools and an established business partnership. Although I am not a decision maker for product purchases, I would support renewing with Clicktools if asked. Also, if customers are familiar with that look and feel I would keep it the same.
It is important to note that the survey administrator may not be a technical person. Having a tool that is still easy to manage is very important. Users don't want to have to spend time training on a new application in addition to the job they already perform. Being able to open the application and get right to work is important.