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LivePerson is an excellent tool
June 06, 2014

LivePerson is an excellent tool

Ramy Ezzedine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LivePerson

It was implemented in the largest telecom company in Canada. LivePerson is a great tool to increase sales. Customers are busy and prefer to chat with an agent, and that's what LivePerson offers to all small or large companies. Its a perfect tool to track and increase customer experience and most importantly revenue.
  • Popup at the right time to catch customer attention
  • Ability for the customer to provide feedback using a quick survey is impression of the service
  • See in real time when an agent is typing, this will keep the customer confident that the agent is still here to assist him.
  • Ability to add more user to one windows, for example spouse when we need to take a decision on features for example
  • In the case of the technical issue, ability to the agent to share some documentation directly through the chat, instead of sending emails.
  • Ability to export a discussion in a preferred format
  • Better customer service
  • increased employee efficiency
  • Time of respond faster.
I wasn't part of this analysis and decision.
The system works really well, and no complaints were heard from the team.
If a company is looking to increase sales and customer service satisfaction, LivePerson is a great tool that covers all aspects and more. Getting instant feedback from customers are key to improving customer service. I definitely recommend LivePerson for all companies, it's great and setup is really easy. I had a chance to be in touch with the support team of LivePerson and they offer a great live support to make this tool work perfectly.