Salesforce took over our Liveperson
June 11, 2014
Salesforce took over our Liveperson
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LivePerson
LivePerson was being used as a Customer Service live chat service. Overall great experience using it as it allowed the Customer Service Representatives to chat with up to 4 people concurrently. We are now using Salesforce which has a built in chat feature.
- Liveperson allowed us to chat with up to 4 customers concurrently
- Liveperson provided customer's inputted information -- name, order #, country where the customer is contacting us from
- Liveperson saved transcripts including time/date stamps
- Liveperson was user friendly and easy to train people on
- The system "appeared" outdated
- Reporting was a little difficult to figure out
- Allowing users to chat with up to 6 people would be great
- Allowed to service our customers online -- online chat. Which improved customer satisfaction.
- Definitely increased employee efficiency
- Allowed us to better service our customers by rotating our Customer Service agents around where needed -- phones, online chat, email etc.
LivePerson was cost efficient, easy to use and easy to install.