Desk.com Review
July 21, 2014
Desk.com Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
We use Desk.com company-wide to communicate with our guests and make sure we're doing everything we can to satisfy them.
- Desk.com allows for cases to be assigned to departments or specific people. This is very helpful when we receive feedback that may not pertain to my department, but I am able to immediately send it to the appropriate party.
- Desk.com also allows for users to add a note to a case. This allows users to ask each other questions before responding to the guest to make sure we are giving the most accurate answer we can.
- The mobile app could definitely use improvement. I find the app very slow, and it takes multiple clicks to even get a case started/assigned/labeled before I can even begin typing my response to the guest.
- Desk.com has helped us immensely in our mission to respond to guests within 24 hours.