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OpenText Useful For Non-Technical Users
Updated November 11, 2015

OpenText Useful For Non-Technical Users

Paul Benenati | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Enterprise Content Management (ECM)

I used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.
  • Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
  • No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
  • Easy linking to SharePoint archives. Clink on the link and you're done.
  • I think the interface's simplicity is its strong point. I wouldn't change anything at this point.
  • OpenText is good for internal communications and for quick internal updates.
The interface is easy to understand and learn quickly.
OpenText is great in a scenario where you have non-technical admins. It is great for handling an internal web site (that's mainly text and simple photos), but might not have enough functionality for say, an commerce site that requires a lot of media integration.

Using OpenText Enterprise Content Management (ECM)

They were content management folks for Corporate Communications.
The staff is comfortable with it and I doubt they'd change at this point.

Evaluating OpenText Enterprise Content Management (ECM) and Competitors

I also used Tridion while at AP. It's tougher to learn (HTML knowledge is very helpful), but it is a much more powerful CMS. Tridion allows for language variation, more customization and the embedding of HD video. OpenText was a legacy system of our internal site. Tridion was purchased corporately to drive an external web site upgrade.

OpenText Enterprise Content Management (ECM) Implementation

No, it's pretty easy to implement and use.
  • Implemented in-house
Change management was minimal

OpenText Enterprise Content Management (ECM) Reliability

I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.