DameWare is for you.
Updated September 06, 2016
DameWare is for you.
Score 7 out of 10
Vetted Review
Verified User
Software Version
10.0.0.372
Modules Used
- Mini Remote Control / DRS
Overall Satisfaction with DameWare Remote Support
We use DameWare Remote Support to remotely support our cafes. It is used by our help desk team. It addresses the need for remote support.
- It provides the necessary remote tools to allow you to interact with a machine transparently to the user needing support.
- It allows the client to continue working on their PC while you diagnose their issue using tools like, Remote Registry, File Shares, and Processes.
- I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
- I would like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.
- We see an increased employee efficiency from our remote locations as we can allow them to continue using their workstation while troubleshooting using remote tools
- Radmin Remote Administrator,Symantec pcAnywhere,RealVNC
For the cost, DameWare was the best product with the most features. It provided the most relevant features for a support desk to troubleshoot issues without interrupting the day to day of a client.