Crazy Egg- Understanding the user by their own eyes
August 13, 2015
Crazy Egg- Understanding the user by their own eyes
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Heatmapping
Overall Satisfaction with Crazy Egg
Crazy Egg is an awesome tool for heat-mapping, by far the best in the market. The confetti tool is something that I didn't find in other vendors. However, Crazy Egg should start implementing Session Replay also as heat-mapping and Session Replay go hand in hand. Otherwise the product is worth a rating of 5/5.
- Heat-Mapping
- Confetti Tool
- Session replay
- Filters
- Better user understanding
- Mouseflow,inspectlet
It aligns to the CSS. The heat-mapping tool was the best in Crazy Egg.
Using Crazy Egg
5 - IT Digital Analyst
2 - None to minimal
- heatmapping
- confetti
- to track how far users scroll
- to see which links are not getting clicks
- session replay if that can be incorporated
Evaluating Crazy Egg and Competitors
Yes - mouseflow
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
features
i will choose crazy egg again
Crazy Egg Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
- putting the snippet
Crazy Egg Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - cause its lacking session replay
yes when i called them to ask the use of the tool and give us premium plan to try for a couple of months and they did. Even after that they exyended the premium plan for free upon our request to extend it for a month
Using Crazy Egg
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Heat-mapping
- Session replay