Leader in the industry.
October 02, 2015
Leader in the industry.
Score 9 out of 10
Vetted Review
Verified User
Software Version
19
Modules Used
- Confirmit Authoring
Overall Satisfaction with Confirmit
Confirmit is used on a daily basis in my office. We use Confirmit to program nearly all of our online surveys. It is mainly used by the operations department, but since we are on the smaller size most employees use the software at one time or another.
- I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
- I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
- I really do not have anything bad to say about Confirmit.
- Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
SurveyMonkey, which does not compare at all.
Using Confirmit
8 - Operations to Upper management and even client services.
3 - Programming background.
- Programming surveys
- Quota control
- Exporting Data
- Entering Questions
- Testing the quality of our programs
- Being able to do multiple countries in 1 program
- Exporting data right to email
- Adding image clicks
- Copying programs
- Copying programs
- Adding countries
- Adding languages for those countries
Evaluating Confirmit and Competitors
Yes - We were only using SurveyMonkey, which did not let us do any complex surveys, those were all sourced out. By adding Confirmit we are now able to do all surveys in-house.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
Upgrading the ability for the program to handle complex logic.
I may review a few other products instead of just going with Confirmit so quickly, thought I do not think the outcome would be any different.
Confirmit Implementation
- Implemented in-house
- Not sure.
Confirmit Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
No - It has not been needed.
When we needed to figure out a ternary.
Using Confirmit
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | Lots to learn |
- Exporting data
- Checking/adding quotas
- Adding questions
- Adding complex logic
Yes - We have used this for image clicks and it worked well.