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Clicktools is Fantastic!
October 02, 2015

Clicktools is Fantastic!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Team

Modules Used

  • Survey

Overall Satisfaction with Clicktools

I have used Clicktools for surveys and reporting. It is mainly utilized once someone has called customer service. We can quickly measure their level of satisfaction.
  • Integrates with Salesforce.com
  • Easy to Use
  • Quick setup
  • Needs more flexibility related to survey design
  • Positive impact. It allows us to improve our knowledge, create a better customer experience therefore retaining our customers.
I really liked this product because of its integration with Salesforce.com. I really didn't entertain any other products.
It is well suited for companies who want to measure customer satisfaction. It provides fantastic reporting where you can target weak areas in your support processes. It is a very valuable tool and I have been extremely impressed.

Clicktools Feature Ratings

10.0
Survey templates
10
Themes
10
Custom logo/branding
10
10.0
Changes to live survey
10
Question design help
10
Multiple question types
10
10.0
Survey logic flexibility
10
10.0
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
10.0
Vendor-offered crowdsourcing
10
Respondent restrictions
10
10.0
Access controls
10
Compliance
10

Clicktools Implementation

I felt that it was a very easy product to implement.
  • Implemented in-house
Change management was minimal
  • I did not encounter any issues.