Resource & Project Management Dream
Updated November 13, 2015
Resource & Project Management Dream
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NetSuite OpenAir PSA
NetSuite OpenAir PSA is used for time and expense tracking for non-consulting resources for non-billable work. It is also used for high-level resource and project management for consulting resources for billable work.
- Time Tracking
- Expense Tracking
- Resource Management
- Deliverable Management
- Reporting
- N/A
- Keep track of open deliverables
- Report on trend data
- Keep track of resources/ employees
- Manage schedules
We used to use QuickArrow which went end of life at the end of 2009.
We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.
Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
OpenAir PSA Feature Ratings
Using NetSuite OpenAir PSA
1500 - Admin and PSO
- Time Management
- Expense Management
- Resource Management
- Project Management
- Supplemental HR tool
- Unsure
Evaluating NetSuite OpenAir PSA and Competitors
Yes - QuickArrow
- Product Features
- Product Usability
Not much would change. Reporting and ease of use were the key factors.
NetSuite OpenAir PSA Implementation
- Implemented in-house
Change management was a major issue with the implementation
- User acceptance
- Migrating good data from the old PSA
NetSuite OpenAir PSA Training
Configuring NetSuite OpenAir PSA
Some - we have done small customizations to the interface
NetSuite OpenAir PSA Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
I can't recall any specifics but when we first implemented NetSuite, the team in general was great. Our PSO consultant went above and beyond even when the installation services were complete. It was a great and a positive experience overall. Eric Cheung was his name I think.
Using NetSuite OpenAir PSA
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex |
- Reporting
- Schedule Exceptions: Time Off
Yes - I haven't used it personally but many of my consultants who are on the road 80% of the time use it for time and expenses.
NetSuite OpenAir PSA Reliability
Integrating NetSuite OpenAir PSA
- NetSuite
- SalesForce
Not sure
- N/A
N/A
- File import/export
- API (e.g. SOAP or REST)
Take your time to map out carefully and try to anticipate the full scope of which you might need the data content from OA in another system today and in the future.
Relationship with NetSuite
I can't recall.
Be flexible and honest about how you plan to use the tool.
Upgrading NetSuite OpenAir PSA
- Easier reporting