Overall Satisfaction with Clicktools
It is being used by one lead in each region. It allows us to collect comprehensive data from our customers and use it as a tool to demonstrate the effectiveness of our training that we have our customers review. I love that the answers are integrated in Salesforce so I can check out data within a campaign before pulling the results in Clicktools.
- Beautiful presentation.
- Integrates with Salesforce.
- Stores a data.
- Reactive to my usage.
- Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
- I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
- Easier/more intuitive graphics uploading.
- Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
- Improved customer service as a result of polling what our customers truly value.
- Improved employee morale - we took the results and rewarded employees based on their reviewed performance.
- Gathered data on new products so we could gauge effectiveness and areas for improvement.
Secure, integrated with Salesforce and allows for better graphics that can be presented to customers. It produces a valuable tool for our sales team by collecting data and turning it into something that is comprehensive and easy to navigate and fun to look at, vs numbers and data gathered onto a sheet.
Clicktools Feature Ratings
Using Clicktools
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- Pulling real time data from our customers.
- Producing a beautiful pdf to present our data to customers and employee.
- Running surveys with lots of in-depth questions can take extensive amounts of time to pull the pdf.
- Sometimes the number of results that should pull don't come through until running the survey additional times.
- Uploading graphics.