Long time Birst Customer - Still Happy!
Updated May 24, 2016
Long time Birst Customer - Still Happy!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birst
We use Birst as a sales support tool, applying ad hoc predictive modeling to identify cross sell/up sell opportunities. We also use it as a reporting and analytics tool for sales metrics. Both applications have met with great success. Currently, Birst is in use by one department.
- We have data in so many disparate places/sources. Birst allowed us to aggregate all the data together fairly easily so output was unified, consistent and accurate.
- The development tools in Birst allow us to easily adjust, change and create new reports and dashboards quickly. Sales is an 'in the moment' business - we need in the moment data and we get that with Birst.
- Their customer support is top tier. We've been a client for a very long time and still get the same attention and support that we did when they were a much smaller company. And really - no matter the value of product, if you don't have good support from the company, it's about worthless.
- The new upgrade process is a bit clunky and takes a considerable amount of time.
- They've apparently stopped supporting the use of fixed width delimited flat files. That may be a bit of a problem for us in the future - still trying to work through it with them.
Much more complicated, harder to use and implement. Security within tool very restrictive compared to Birst.
- Price keeps going up - always a concern.
- More tools on the market similar to Birst
- We've seen a marked increase in sales as a result of the ad hoc modeling function. Our salespeople love it.