Thumbs for for LiveEngage
June 07, 2016
Thumbs for for LiveEngage
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LivePerson LiveEngage
LiveEngage is used as another channel of customer service. Customers now prefer to communicate via online services.
- Addresses customer's concerns right then and there.
- Another channel for customer outreach/contact.
- Easy to manage and measure key KPIs.
- Better email reporting.
- Better support for ad hoc outages.
- Excellent cusomer satisfaction via this channel 98+ CSAT scores