Overall Satisfaction with InsideSales.com
It is being used as an overlay of our Salesforce instance. It provides some ease of use when dialing contacts from our Salesforce instance. It allows for a prebuilt list to be made ahead of time and for users to call a large batch of contacts with relative ease and no need to make their own Boolean logic list.
- Making contact lists
- Allowing for "power dialing" sessions
- Integration with Salesforce
- General buggyness - many times the service will go down or not work properly
- If the logic gates used to make lists become too complex, the functionality can suffer
- There aren't always failsafes that prevent a user from making a Boolean illogical list, and instead reverts to pushing contacts out that it shouldn't have
- Made the call volume drastically increase compared to normal click to call methods
- Targeted and specific lists are very easy to create
- Setting callbacks and reminders are very simple to do, and work very well
Insidesales.com works well with Salesforce, and definitely augments some of the processes that Salesforce is pretty clunky with like calling lists.