Great application and great service
January 26, 2017
Great application and great service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vista HRMS
We use PDS’ Vista HRMS application for HR, benefits, and payroll for ourselves (the Lee County Clerk of Courts) and also Lee County government, airport and court administration employees. Additionally, we track benefits for retirees and twelve other agencies that utilize the county’s benefit plans. All total, there are approximately 5,000 active employees and enrollees. The clerk of courts maintains the application and develops any custom programs.
- Vista HRMS is very flexible, it does everything we need for HR, benefits and payroll. It’s user-friendly and intuitive to use, when we roll out new self-service items our employees have no problems and require minimal training or documentation.
- PDS has excellent customer service and support. We get answers to the majority of our questions and problems quickly, within the day that we call. More complex issues that may require PDS’ technical support are usually addressed within a few days. We were upgrading our production servers to Windows 2012 over a weekend and a key person in our organization was on leave. When we checked with PDS to see what cost would be involved if we needed their help, they said it was included in our regular maintenance, no extra cost.
- The PDS User’s Conference is an excellent learning opportunity for training on everything Vista does, including using Crystal Reports for custom reporting. You also get to meet and talk to the executive and development staff and have direct input into the future product development.
- The time entry features historically weren’t robust enough for our needs so we went with a separate application. We haven’t evaluated Vista’s current improvements so it may be better now. We do use the leave accrual processing in Vista though and it works perfectly.
- Sometimes we have trouble reporting on our old historical data. PDS has improved their history and reporting on it, we need to review our data. We would like to have PDS add employer benefit costs to history though.
- Increased efficiency for HR, benefits and payroll staff
- Employees are very happy to have immediate access to their data
- Our HR benefits staff saves a lot of time since we began using the employee self-service online Open Enrollment
We’ve looked at other HRMS applications over the years and PDS’ product is a great fit for us. Many of the other applications are much more expensive and difficult to install and support.
PDS Vista Feature Ratings
Vista HRMS Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - As far as I know it's not available but PDS' regular support is amazing, we don't need anything more.
Yes - Yes, PDS will refer the issue to a 'tech' and usually can provide a fix to us in 1 - 3 days. The fix is then incorporated into their next scheduled update (PTF) for everyone.
We were upgrading our production servers to Windows 2012 over a weekend and a key person in our organization was on leave. When we checked with PDS to see what cost would be involved if we needed their help, they said it was included in our regular maintenance, no extra cost.
Using Vista HRMS
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Yes, but I don't use it