Overall Satisfaction with Volusion Live Chat
Our customer service team uses Volusion live chat as a way to connect with our customers. It is another avenue that they can reach us if they are uncomfortable doing so by phone or just need a quick question answered without the hassle.
- Quick way for questions to be answered
- Improves quality of online experience
- Modern way for a customer to communicate
- Saving chats for review or printing is not possible
- Creating pre-made or canned responses is tedious and can only be done by an administrator
- Limited number of users
- Live chat can save a sale if the customer is looking for a quick answer and does not want to take the time to call or email
- We have customers order using coupon codes provided via chat